Many years ago had a bad experience trying to use YAKDSL internet, which I quickly had to abandon. Gave them another try recently with YAK Digital Home Phone. Sadly, the disorganization and poor service of this company only seems to have gotten worse. After almost 10 hours on the phone with YAK technical help over the span of 2 weeks, had to abandon their Digital Home Phone service as it never worked properly and technical support never able to resolve it. Now trying to get YAK to stop billing my credit card — requires hours on the phone with them yet again. Ughh! Front line support very low-skilled low-paid staff unfortunately. Transferred my digital home phone to another company, worked immediately without any problems.
Marissa S.
Rating des Ortes: 4 Whitby, Canada
I just signed up for Yak’s unlimited cable Internet a few months ago and am so far incredibly happy with the service, especially in comparison for what I was paying with Rogers. I’m happy to have made the switch. Now I have no more caps on my internet and I am still paying less monthly than what I was paying for with Rogers with only 100GB of data. Service is good too, and fast.
Luke A.
Rating des Ortes: 4 Toronto, Canada
Up until recently, my only phone was a cell phone, and I was on a pay-as-you-go plan, since most of my correspondence was through email. I racked up almost $ 100 worth of minutes from my spotty phone use, only to have the credit wiped out with a couple of long-distance calls. Then I heard about Yak’s long distance plan and signed up. The online enrollment form was a bit awkward, but once everything got set up, I started saving some serious money. The way it works is: you register your cell number with them; they give you local numbers to call; when you want to make a long-distance call, you call the local number first, then call the out-of-town number from that local line; so your cell company charges you for the local call only, and yak sends you a separate bill, at about three-and-a-half cents a minute, for the long distance part.