Yankee Lady Yacht Charters

Extremely Poor Customer Service! My friend organized an event «Deja Vu Yacht Cruise» on Saturday, Aug 15, 2015. He hired a caterer for the Thai Buffet provided on the cruise. We had paid $ 60 each for this event. After having received a plate of food (which I didn’t get enough), I went back since I had not eaten enough and was still hungry. I was rudely told by Stacy to wait until the staff had been fed then I can go for seconds. I even got the organizer to allow me to go for seconds but once again was told to wait until all staff was fed. This is the first time that I heard of such a thing. I believe that staff should focus on customer service and making sure the passengers are safe while on board and not focusing on eating during mid-​event of a 4 hour cruise. There must be a safety policy in place for staff not to eat during events. Out of courtesy the guests should have as much food as there is available and then staff can have what is left. When I finally got «seconds», the security guard Steve humiliated me in public and was condescending by telling me that I shouldn’t have given them such a hard time. I then e-​mailed the company of what happened and they were not apologetic whatsoever and clearly stated that it’s in the contract for staff to be fed during a cruise even if the organizer was the one who provided a caterer as part of our cost. To add insult to injury, they told me that buffet does not mean «all you can eat» buffet. I would never deal with this company if you want to plan an event on a yacht in Toronto. They don’t care about the customers.

The boat itself is a decent sized boat, however the décor and inside of the boat is so lackluster. Very dingy. We were the last card to be called up, it took an hour to finally get our food while everyone else got to chow down.
The food was so bad, so bland. It’s like they just bought all the sides and chicken pre-​made from a random grocery store and served it to us. I thought the ice cream bar would compensate for it, but nope. Just plain ol’ vanilla, strawberry and chocolate with some standard toppings. I would have much rather pay for a real dinner else where because the cruise itself wasn’t a fantastic view either really. We just went around the Toronto Islands. I could walk around myself to see the same views.

Well I was Aboard the Yankee Lady yesturday ,
For a company booze cruise type of event .
$ 50 got us a steak dinner and the boat for about 4 hours 830pm to 12am… the drinks were little on the pricey side .I belive 4 shots and a beer were like $ 40
So much for a booze cruise lol hello bank machine cruise… it turned out to be a very expensive night .
The boat was decent sized… it wasn’t very nice I mean the tables and décor were kinda 80s old banquet hall looking and there really wasn’t much to it .
I was also dissapointed that we just went in circles around toronto island and never made it out on the real lake lol… but i guess that be more money what do I know… in the end i probably wouldn’t do it again unless my freinds begged me .but then I’d begg them to just go to a bar downtown instead so I’m not stuck on the boat for 4 hours.

We booked the Yankee Lady for a corporate event for 200 people which was a complete nightmare and I 100% regret booking with them.
Their food was undercooked, (people were literally spitting out the chicken as it was totally red) they ran out of food and lemons and limes at 7:45 (our cruise started at 6), they ran out of Coors Lite beer before the night was out (they only had two beer on board) we docked half way through the night to pick up some people, and most of our staff left because they were starving! The Yankee Lady’s staff were completely unprofessional, they didn’t follow through on many of the things they had promised us, and in the end they were trying to charge us MORE money even though they didn’t give us MOST of what we had ordered in the first place, and what we did get was terrible! They admitted that their chef’s oven wasn’t working properly which is why the chicken was all undercooked, but they wouldn’t remove the expense of it from the final invoice. All in all, we were unbelievably disappointed and completely embarrassed by this event. I will never host anything on Yankee Boat every again and I highly recommend to others that they don’t either. If you’ll notice all the other reviews on this page are complaints about food as well, obviously they need to reassess how much each individual will most likely eat so that they stop running out of food. And they should probably get a new oven.
Finally, if you rent the whole boat, make sure you do a thorough walk through at the beginning of the cruise to see if there are any damages to the boat or else they will try to charge you for damaging the ceiling (I kid you not. How we could damage a ceiling is beyond me, but they tried to charge us for it).

With my birthday and our anniversary coming up next week, Gord and I celebrated tonight on the Yankee Lady. Some of our friends joined us.
It was a great night for a cruise … a bit cool and breezy. The cruise was from 8pm to 11pm and went in and around the Toronto Islands.
When we boarded, we were given a card … ours was silver. When the colour is called, you head for supper. Ours was called last. The pasta ran out just after the only vegetarian on board (one of my friends) got some and some in our party (and those after us) didn’t get any. It was good but cool.

Last night Teena and I went on a dinner cruise around Toronto harbour aboard the Yankee Lady III. It was a great way to start our vacation.
Like most on the boat, we made sure that we were on time. The cruise was to leave at 7:30 and the company asked that everyone arrive early and boarding would begin at 7. There was an engagement party that was late, and the company, instead of giving 5 minutes grace, which would be reasonable, instead waited almost a half hour for them. We watched them arrive, clearly they all were at a bar and let time get away. If I were cruise owner I would have left them on shore. They did not play by the rules, instead the company made everyone else wait.
More frustration when it came time to line up for supper. The late people got first crack at the food. What the hell is up with that! By the time our tickets were called, the white meat chicken was gone, and Teena said her pasta was cold.
Thanks Yankee Lady for catering and pandering to to these late idiots. Thing is, for these people, the cruise is a one off thing. Dinner cruises are something Teena and I love doing and they have lost what would be a repeat client to look after those assholes.
Good work Yankee Lady!
I will stay the staff was great and the views were spectacular.
We lost almost a half hour of sailing in the sunlight and then the company had the audacity to end the cruise right on time at 10:30. Advertised as a 3 hour cruise we had just a 2 and a half hour one, basically again to cater to late assholes.
I hate late assholes. The world should not revolve around them. Leave them behind a few times and maybe they will smarten up!
Punctuality is not a strong point with Yankee Lady Charters

Another «venue» I’m having mixed feelings about. For the dinner portion I would give it a solid 3 stars, but for the experience and friendliness of the staff a very good 4 star cruise.
Being my first dinner cruise here in Toronto, I don’t have anything to compare this experience with, I was there using my Groupon on a public dinner cruise night that was part of the Tall Ships Festival. The Tall Ships did not really play a part in the experience, we drifted past them while they were anchored to the harbor that was it.
Seating arrangements were more focused on larger groups, and my friend and I had to share a table for four with another couple, and it was like that for all couples. So I would suggest going in a group of 4, unless you like having your whole conversation overheard.
I’ve attached a picture of my BBQ buffet which really was not that impressive and I was expecting a bit better quality of food. And dessert which happened a long time after dinner ended was lots of fruit, a few chocolate items and small pastries if I remember correctly. There was an endless supply of coffee and tea all evening with a cash bar. I suggest no one should come here for the food. They separate the cruise by 5 groups and call them up for dinner, I’m glad my colour was second and we went as soon as we were called to avoid the long lineup that ensued.
There was a dance floor with a mix of top 40 and older favourites, but not a lot of people opted to go dancing and spent most of the time outdoors on either the «roof» deck or the downstairs one. I suggest bringing a sweater as it does get cold and windy.
Both me and my friend agreed that spending $ 60 or however much the ticket was for this experience is not worth it and we were both glad for our $ 25 Groupons!
I will be going for one more Yankee Lady cruise for a lunch buffet as part of the Air Show in September and will have another review up for that!