Aritzia

I love this location! I will only shop here or at Pacific centre (with Lucy/​Jovis) because the staff at these locations know their product. If you’re shopping here, look for Sabrina to help you as she is a senior sales person and is extremely knowledgable about the fits and can help you maneuver through this big store and find what you’re looking for fast. I simply tell her what I’m looking for and she will hit the floor and pull everything they have that means my criteria. I never feel any pressure to buy either and she is honest about the styling and fit for me. It’s important when shopping that you deal with someone that knows the store and the goods, otherwise you’re better off scouring the store yourself which can be overwhelming.
Aritzia really gives A1 customer service as far as I am concerned bc the sales staff will actually help you out with putting together outfits or finding gifts as opposed to tidying the store all day and having no idea about the clothes they sell.

Unfortunately, I’m forced to give at least one star. If I could, I would give ZERO! I avoid coming to this Aritzia location because I know right when I walk through the door, I’ll have to deal with annoyingly fake customer service or none at all. I don’t understand why they have so many staff on the floor when all they do is nothing but stand around. I would love to stick to online shopping but I don’t feel like spending $ 150.00 each time, just to get free shipping. I think I’ll just fork out the extra money than to step foot in this Aritzia again.

The large space does make it comfortable to shop in. The prices have since gone down, in my opinion, to what I am willing to pay for the products, and sales staff range from friendly and helpful to mini meetings of girls gossiping about their weekend.
However, my biggest disappointment was when I found a vitamin and blush brush (resembling a benefit bronzer) in my newly bought purse. Ladies, I did the check, and did ask for a new one, but they didn’t have any in the back, and it would take 2 days for a transfer which was inconvenient as I live out of town.
The purse was otherwise in good condition… but you gotta wonder why I found what I found in my purse!

Worst customer service at this location. Staff did not follow through on my store order which they make you pre pay upfront before you’ve received the item. No one called me after one week of waiting for the item to arrive in the store. So I called the store which they said it’s on it’s way. 10 days later, I personally went into the store they couldn’t find my order and could not re-​order the same item because it was out of stock. I was refunded my money and given a $ 25.00 gift card. I was not at all happy or satisfied. Everything in the store is expensive so $ 25.00 is nothing and I ended up buying more. On a separate visit I purchased a jacket and when I tried to leave the store the alarm sounded off. The clerk forgot to take the security tag off. She checked and then left the with a bunch of other people the alarm sounded off again. The security guy thought there was no way it could be me again so he took the other lady to check her bags. I left and went home. The next day as I was hanging up my new jacket I noticed the security tag was still on! Now I have to waste my time and gas to make the trip back the store for them to take it off. The staff are very incompetent and don’t care to make customer satisfaction a priority. This is last time I will shop at this location (Oakridge mall Ariztia). I will go to the Metrotown Ariztia even though it’s a longer commute, the staff there aim to please customers to make them happy.

I am a loyal Aritzia customer. My last visit in store left a disappointing taste. I came with a return from an online purchase. I really prefer the online customer service versus in store. The cut throat competition environment is so apparent in store. The associates asking if you have been helped every 5 mins especially if you are looking at a coat or leather jacket!
As I lined up for a return, the attitude completely changed once they knew it was a return. Not only that, I was pretty much ignored and as I was at the cash register, the cashier greeted the person behind me asking how they were! Wow — I get that a return is not the ideal, but if you don’t want returns then take it out of your policy completely. Their clothes do fit me like a glove and I love their style, but wow.

Here’s the setting: It’s Sunday December 14^th, 2014.
Prime holiday shopping time.
Let’s talk about ambiance. You are Aritzia. do you…
a)play cheerful holiday music in the hopes that you will cater to most of the people that are shopping there? Women aged anywhere between 20 – 70 buying overpriced jackets and/​or gift cards for their spoiled daughters/​grand-​daughters for Christmas?
or
b)play ear-​splitting base booming DJ sets with NO musicality on the loudest setting just to ‘sound’ ‘cool’ and piss off everyone that’s trying to get their shopping done?
OH yes. you chose b.
Godammit, Aritzia, get your head out of your asses and learn how to create shopping ambiance. Rather than spending hundreds of dollars of GC’s, I’ve spent them all at Anthropologie out of spite. I was there for a total of 3 minutes and got a splitting headache. Do you know how many people in there actually winced at that music and left? No? Read your customers better, please. PS: That is not music. Shame on you.

I bought my Mackage leather jacket here and they did not give me a dust bag, is aritzia cheaping out on dust bags now ???

The ladies at this location are so honest and helpful. They have never, in my experience, tried to sell me the more expensive of two items just because of the price tag which in turn has gotten me to come back to this specific location and keep buying more!

Bought something on boxing day, was fully aware of the final sale policy. Turns out what i bought wasnt the right size for me, tried my luck and called and spoke with ashley. Exception was made for me to exchange for the right size. Im really satisfied with their customer service, oakridge is officially my fav aritzia store now :)

You call that a sale price?
Aritzia, I didn’t know you had a sense of humour!

Ok store that’s organized by color, which I like to do to my own closet!
Good prices when you go on the sales racks, which goes from 50−70% off.

It seems like this store has been judged pretty harshly. I am a bit biased because one of my very good friends used to work here, so I used to love shopping here. It remains one of my fav locations because the selection is so massive. I love how the price point is a bit higher, so there is a greater selection of dressy items and accessories. I don’t personally find the staff aloof, but I can see how they might seem intimidating. They are professional, which may translate into something else. I find them helpful, and they are always dressed very fashion forward and fierce. Whenever I go to the store, the girls are helpful and friendly. I always manage to have some witty banter with at least one associate. Aritzia has come a long way from its reputation for snobby sales people. The sales associates and items all scream trendy and fashionable. I will continue to shop at this location because the energy is high and the variety is great.

It’s hard to resist Aritzia. With its pretty fabrics and trendy cuts, it generally ranks very highly on most girls’ go-​to places. The style there is accessible and ever-​changing. The price points also fall well into the more affordable sector, guaranteeing that every girl’s closet is littered with ware from here. This said, the disadvantage is that anything purchased from here risks being in everyone else’s closet too.