Auto Sense Collision

The folks at Auto Sense painted a hard top for my last Lotus (later written off, instead of repaired, at Auto Sense).
The initial color, orange (to match the car) wasn’t exact, because the car paint intensity had faded slightly, so they re-​painted the roof matte black at no extra charge. They did a great job, and I’d recommend them.

I drive an exotic car (a Lotus Exige), which seems to get hit every spring by someone looking the other way. As a result, I’ve had the car in to Auto Sense several times over the years, even though I live over an hour away, and they’ve always done outstanding work.
Nim, the owner, is very friendly and knowledgeable, and always makes sure everything is done _​properly_​. He doesn’t cut corners, which is important to me on a specialized car.
I can confidently recommend Auto Sense.

I read the reviews that they were super nice and had excellent customer service so I was expecting that. However, I found the woman I dealt with to be very difficult to talk to both on the phone and in person and definitely not any where close to friendly until the end of the process. I found her difficult to understand in general (not because of an accent, just the way she spoke, and how she seemed to omit words or info). I thought that maybe she was new or a family hire and wanted to give her some slack about her low customer service skills, but neither was the case. I used them because ICBC had them on a recommended list and they were close to my place. They did do good work. It was a repair of the rear bumper after a minor rear end. I had to bring it in for a quick look, then book another appointment where they did the estimate and the repair, which took two days, and I was provided with a good courtesy car. They also returned the car washed and the interior cleaned too. I think hearing that they had good customer service raised my expectations slightly, but I still think I would have found it a bit off and unpleasant to deal with without having read the reviews beforehand. I gave four stars because the job got done.

I came to pick up my car after a week repair. They did a great job! They even clean my interior! Their service is super nice. Wonderful customer service. I will definitely come back to them If I need any repairs!

I made a mistake and squished the front left of my car on a concrete pillar as I was backing out of a tight spot. There were lots of good reviews on Unilocal so I chose Auto Sense. I got a loaner car — it was a nice Toyota Corolla — newer than my car! They did a great job on the repair. The car was cleaned inside and out. The job took 4 days, which is exactly what they had told me to expect. And they painted a scratch over on the other side of the care, when I noticed it because the car was cleaner than it has been for months! Plus they gave me the jar of touch up paint. They told me to come by anytime if I needed something on my car. I am very pleased with this place. My car looks almost brand new. This is the kind of service that we would all like to receive all the time. Everyone I dealt with was super nice. You won’t regret using this place to fix your car up.

Excellent service and high quality work!
When I dropped off my Jeep yesterday, I was relieved when I noticed many high-​end autos in the queue. I was met with outstanding customer-​service, provided a free courtesy-​car, and felt entirely comfortable in leaving my beloved Jeep in the hands of Auto Sense Collision.
The work was completed in a third of the time estimated, and I was again met with excellent reception upon pick-​up of my auto today. The shop staff even went out of their way at nearly closing time to explain the auto body and paint process to me – and offered touch-​up paint, replacement light-​bulbs, and a lifetime warranty on their work.
While I needed to wait ten days for an appointment, this actually seemed to me a good indicator of Auto Sense Collision’s popularity due to their high quality of customer service and outstanding work. It was, indeed, well worth the wait.

I took my car here back in November to get the passenger back side of the car fixed where I’d smashed it against a pillar in a parking garage and to get the front bumper fixed from a past accident. I was more than impressed with the service I got at Auto Sense! The work done on my car as AMAZING and follow-​up was great. I almost broke down in tears when I saw my car after she’d been fixed. For a 13 year old car she looked almost completely brand new!
I was given a Yaris as a free courtesy car while they had my car for the week and it served me very well.
I got my car back when promised and it was cleaned inside and out, I was almost afraid to drive it away :)
The shop owner is wonderful and answered all my questions, even gave me a small bottle of touch-​up paint in case I had an future scratches. He also told me the work they did was covered for as long as I owned my car! and if i ever had any minor scrapes in the future to just drive on by and they’d take care of them for me.
I’m recommending Auto Sense to ANYONE who needs to get there car fixed! I can’t say enough good things.

The owner was super friendly when i first dropped by to show him some minor damage on my rear bumper. Gave me some advice about ICBC claims. I scheduled an appointment for a few days later and was able to get a courtesy car — a Yaris (not my fav, but useful). Overall, great work, prompt service.

I went here to get my car fixed after I scraped it against a wall and had done damage to the paint and it had started to rust. I shopped around in the area and they gave me the best rates. They were also highly recommended by the auto spas in the area and other auto body shops in the area — which only work on high end cars unfortunately.
It took a while to get an appointment because they were booked for 2 weeks, but it was worth the wait. The color matches perfectly, and they got it done in 2.5 days. (they said it might take 3 –4 days). So I was very pleased with that too. Also they charged me exactly what they quoted, so I wasn’t in for a nasty surprise when it was time to pay.
They also offer complimentary rental car while they’re working on yours and they guarantee their work as long as you own the car !
Definitely recommended !