B & D Auto Body & Glass Ltd

Keeping this short and simple: The team at B&D Autobody and Glass are amazing. They were super accommodating time wise, lent me a courtesy car. Returned/​fixed my car like new, washed and cleaned the interior. Courteous and efficient service. A thumbs up recommendation.

My mini needed its windshield replaced. Got an appointment in a reasonable amount of time & the repair was completed. When I picked up my car, it was super clean inside and out and all of the staff I encountered were pleasant. Thanks!

I have never experienced worse customer service in ANY business in my life. All three times I have been there the receptionist has been rude and confrontational (the work done by the shop is satisfactory, though in my experience it has always been paid for by another party due to the accidents being their fault). This business would be 4 stars if not for their one employee, unfortunately that one employee is the one tasked with dealing directly with customers.

Ok, got the car back.
The bad:
— Misleading verbal estimate by John (turned out 65% higher). I’m not sure if this was on purpose, or if he didn’t communicate well, or if he’s not good at what he does. Makes no difference though.
— Main front light on damaged side was not properly connected and didn’t work. We only found out later and had to drive back.
— The damaged area was not assembled correctly. It was not easy to notice as they wet the car when you get it back. We had to drive back for this as well.
— Stressful experience.
The good:
— They fixed the light when we came back — and replaced a bulb on the other side that was not working either (not their fault). Thanks.
— They fixed the improper assembly after we came back.
— The place is clean and well kept — and they are friendly.
— Personally I still liked them, believe it or not.
Their performance was mixed — alas 3 stars.

Wow these people know how to do customer service. I took my car in for a tail light replacement and I was treated like it was a $ 50,000 repair. They were fast, friendly, kind and courteous. Good work B & D!!!

Brought my Mazda3 to B & D after someone kindly keyed one whole side. The team at B & D was kind, professional, and responsive. They provided a great loaner and returned my vehicle looking better than new. They don’t screw around with shortcuts either (like many shops) and do factory OEM (or better) quality bodywork and painting. Strongly recommended.

We brought in our ’03 Mercedes C320 for bodywork after seeing the other positive reviews on Unilocal.It needed some pretty serious work with 3 side panels needing repair.
John, the Operations Manager, was really friendly. He did a great job in explaining exactly what needed to be done and what to expect. He even offered suggestions on how to keep the costs down as this was a private repair job. I was given one of their Mini Coopers as a courtesy car on Friday, and got the car was ready for pickup on the following Wed. (over the long weekend!).
The end result looked great! They cleaned the car inside and out, and they even replaced one of the rear lights that was out! Talk about excellent service!
If I ever need any more body work done, i’ll bring my car back for sure!
Superb customer service. Excellent body work. I definitely recommend B&D Autobody!

John was very helpful at keeping the cost down on my off-​insurance claim. Repair was done quickly, and the courtesy car was a cut above the loaners I’ve had from other shops. The repair itself was perfect, and the car was returned to us immaculately detailed inside and out!

Our ’06 Mazda5 got a sideswipe dent in the front fender and after reading the reviews on Unilocal I decided to take it to B&D. Well Unilocal certainly steered me in the right direction, I have a lifetime guarantee on their repairs, the car looks like new and the customer service was outstanding. These guys and gals are professional, curteous, well organized and friendly. Definately the best experience I’ve ever had getting my car repaired. Thanks B&D!

B&D Auto body is the preferred auto body shop of the Vancouver MINI Cooper Club — they are factory trained for repairing MINI’s and are used exclusivly by MINI Yaletown for body work and paint.
on my last visit, they fixed a small door issue (non ICBC) explained how it happened and fixed it while i waited.
Highly recommend them!

I have been there four times and each time the service is far beyond what I would expect. Thanks Daniel! Great service. By the way, I got a box of chocolates on my last visit and they send me a Christmas card each year since my first visit.

My lease car needed some serious work to make sure it would pass the lease inspection. Some nasty deep scratches and dents needed some serious TLC.
After visiting a few awful body shops it was easy to leave the car in Daniel’s hands at B&D. He educated me on what needed to be done and was true to his word that the car would look as good as new.
Fantastic customer service and flawless craftsmanship.