Best Buy

Had a great experience here yesterday. After doing my research online I came in to pick up a new TV, and a PS4. I was greeted at the door, and again almost as soon as I went into the video game section.
I needed some help with TVs and the original greeter grabbed their TV expert to help me. He was brisk, and clearly knew his stuff. He found me an open box TV for $ 75 under what I was willing to pay — now that’s service! When I got it home I did realise that the screws to attach the base to the TV were missing, but luckily I had some lying around to use. I’m fine with using ghetto screws when I’ve saved $ 75!
I appreciated that I was taken seriously, and everyone who served me was polite and helpful. They were all clearly quite busy, but made sure I had what I needed before whisking away to the next thing.

Best Buy: Go for the Toys, Not for the Service.
Their Geek Squad is a total scam.
I wanted to upgrade my laptops hard drive to solid state.
I did a bit of research and found that best buy carried some with good prices.
While buying the hard drive, I asked it came with installation hardware or if they sold anything of that nature. The fella at the desk claimed they didn’t so I asked them if they would do it.
Something in the range of $ 250. just for the service (not including the hard drive itself).
I still bought the hard drive, determined I cold do it on my own.
Later on, I was searching the city for an open electronics store (being easter sunday) that would sell hardware to connect internal hard drives via a USB adapter.
SURE ENOUGH, best buy had them in stock. When I returned to the store, they were sitting on the shelf about 2 meters from where the fella at the desk told me they hadn’t any.
$ 25 bucks and did it at home no problems asked.

Had a miserable experience at Best Buy on Granville, but a much better one at Cambie! Special thanks to Agent Ripley of the Geek Squad. :)

Do not buy anything online from best buy, as they will send you damaged items. They do not care about customers. I received a damaged mini fridge and I called and asked them to take it back, they were asking me to call the delivery company myself. The delivery company response was they do not take the damaged box back even though they delivered like that. I am calling best buy every day and someone suppose to call me back within 24 hours, I do not know what 24 hours means. They do not deserve even one star.

Probably one of the worst experiences where I was trying to give these guys my money to no avail.
After 30 minutes in the computer section without a single sales associate (despite me and several customers requesting help, and them saying ‘someone’s coming) a guy finally shows up. I tell him I’d like to buy a computer, and show him which one. He does some scanning thing and then tells me it’s sold out. I had to probe him further asking if I could order it online, if he could check other stores, if I could pre-​order one, all of which I was told «No». He basically told me to go somewhere else to find it because they had no more and wouldn’t get more until 2 weeks from now, if then. He didn’t offer to write down my info or reserve one, so he basically let $ 500 walk right out the door after I had patiently waited to talk to someone. I should have left instead of waiting since the whole experience was fruitless. Why people shop here is beyond me.

One of my favorite spots to get tech in Vancouver. For the most part they carry some of the latest and most popular tech in the consumer market. This store specifically is almost always stocked with what I want.
The biggest reason for shopping at BestBuy is there amazing after sales customer service policy. Most items are returnable within 30 days for whatever reason and 14 for some specific items. I find shopping at BestBuy extremely satisfying and worry free since I don’t have to worry about money down the drain for an item I find dissatisfying after purchase.
The only negative comment I have about the store is the lack of employees at peak times. Granted there are already a lot of employees but the store is simply too big for the amount of employees working there. I find that employees often pop up and ask if you need help when you don’t and are no where to be found or busy with a line of customers following them when you need someone to help you. But if you know what you are looking for, you should be able to find most things you want on your own.

This happened at the Cambie branch in Vancouver. Disgraceful company. Either fraudsters or completely incompetent. First computer I bought was set up by Geek squad. Faulty from day one. Geek Squad refused to even look at it because it was still under warranty and I got a new one. They ‘set it up’ again for me and told me everything had been done. Nothing done including no antivirus software installed that I had paid for. Same fault with computer. Took back and got nothing but hassle from vile ‘supervisor’. No apology but eventually got money back and told Geek Squad payments had been cancelled. Three months, and much hassle, later they are still charging me for Geek Squad that I just cannot get stopped. Disgraceful company who behave in a shameful manner.

Parking free with $ 20 purchase.
I asked for help since I needed product information. Sadly I reverted to my own research on my phone while waiting and I was able to answer my own questions. No one showed up.
This is a large store with 2 levels. The store attendant at the entrance seemed friendly enough although it would have been good to get help.

Review for THIS location only
Back in September I wanted to purchase an ultrabook as an everyday computer, as my 17″ gaming laptop was just too much to carry.
My laptop was on sale, so I went to my local best buy downtown to try and grab one. No such luck, Just a «Nope.» and walked away.
So after combing every electronics store downtown for this laptop, which I really wanted because it was, even without the sale, a few hundred less than ultrabooks with the same specs, AND it had an empty RAM slot, so I could make it even better down the line. Turns out to be a bestbuy exclusive in Canada.
The service here, though, was WAY better than the other bestbuy I went to. They were also sold out of this model, but they asked me to hold on a minute and they would see if they had any open box models for me. I was in luck! And an extra 15% off, bonus! They took my purchase up to the front for me. I was so happy that instead of waiting to buy a keyboard, as I was going to hook my old laptop up to my TV, I bought it there because I wanted this guy to have the sale. Great service is an upsell in and of itself!
I do see why it was an open box model, though, some of the drivers were outdated making it unpleasant to use. Should I have wanted, I could have returned the product, but I simply found the drivers and continued on my way, a happy customer.

No available staff to answer questions and the sale manager seems very unhappy at his job. Lineup was long, five customers lining up, but only 1 staff at checkout. Overall short of staff and slow service.

We purchased a home theatre package with television at the West Vancouver location in addition to several computers and a food processor on Boxing Day. Our total bill was about $ 5000. As we were sealing the deal, the manager came over and upsold us on their TV calibration package for $ 200 (discounted from $ 400).
We went home and did some research online however and had second thoughts; since our home theatre wasn’t scheduled for delivery until mid January 2016, we called Best Buy’s national customer service line to look into getting a refund for the calibration. The girls we spoke to were super helpful. After calling the manager at the West Van location, they told us it would not be an issue and to just go to Customer Service in store for a full refund.
Figuring we would save ourselves the trip, we went to our neighbourhood Cambie Best Buy location. Freddy, the manager on duty, was very rude and told us he would refund only if we agreed to forfeit all the other discounts we had been given by the sales staff in West Van. When we tried to ask him why/​how this was fair, he proceeded to tell us to essentially get lost. We explained to him what the customer service representatives said over the phone and asked him to contact them to confirm their instructions. He refused and said he would only give us $ 10 back for the $ 200 service.
Needless to say, when we returned home we called customer service again… They told us there was no excuse for Freddy’s behaviour and made a note on our account.
TLDR; if you’re looking for professional, helpful, friendly service we recommend going to the Best Buy in Park Royal. At least they understand the concept of customer service!

I ordered online for a Reserve in Store item on
. Supposedly the email confirmation (or product unavailable) was suppose to come back in 20 minutes for reservations. It came 2 hours later saying it cannot be reserve.
Meanwhile before receiving the email (1 hour after submitting the reservation), I went to the store — before the email replying to me arrived — and I saw the product sitting on the shelf. It was an item on sale and today was the last day of the sale. There should have been no issues reserving the item at all since there were 2 counts of the product on the shelf. If it was not allowed to be reserved due to a sale, the website simply would not have allowed me to make a reservation.
What is the point of the feature to Reserve in Store? Disappointing service at this location. This happened to me twice already for this location.

Gone are the days of experienced and knowledgeable help. My guess is 30% take pride in their job there. Whatever your job is, where ever you are in life… give good service.

It’s a bit hit and miss at this location. They seem to have less and less staff all of the time and the few times I’ve needed someone to help me, I’ve ended up giving up because I couldn’t find someone. I continue to go back just because the prices are good and when there is staff around they are pressure free unlike other electronic stores.

I bought a new computer at BB 4 years ago and got talked into the 3 yr service agreement. The computer ran slow from the get go. The Geek Squad install looked more like an upgrade from Vista than Win 7, and then I had to upgrade again to Pro because of wrong initial advice. I have just recently wiped the HD and did a complete re-​install. The Computer runs about 5x faster than it did when initially purchased. The adapter went near the end of service agreement and they gave me a crap generic replacement which is already broken. Don’t use their services. NOT RECOMMENDED!

No one is willing to help. It deserves the bad rating.

Bought several items here over the years from TV’s to computers to games…
I keep coming back because they have good prices and if a staff comes up and asks to help you and you say no thanks, they actualy go away!
I’ve used geek squad a few times and I must say, most of the time they are real good. I think it depends on the attitude you have and the one the geek squad person has.
Lots of parking but it’s a rip off (my opinion,).Pay or else you’ll get a ticket as the lot is patrolled often (as I observed).
The only thing though, if you want to buy Apple products, go to an Apple store. Just sayin.

I went to best buy today to purchase a MacBook Air. Whenever I go there to browse or if I’m with a friend, there are employees everywhere! A fun game to play is to hide from them in the store! Try it out.

Came by to pick up a reservation and an exchange.
Parking is available on the street and roof, but there are free spots a block away, outside of rush hour.
The area is quite large, and everything is sorted quite logically (just like their subsidiary Future Shop). They put a host at the entrance (who probably doubles as security), and one can ask him or her where to go if in doubt.
One thing I definitely will give them credit for is their customer service and exchange policy — 30 days, no questions asked. I thought it would be an issue when I brought back something that got broken (long story) by accident soon after purchase, but they just swapped it without a problem. Special mention. Yes they cost more than Amazon USA, but it’s at times like this that it’s sometimes more advantageous to buy local. The staff took care of me, and I definitely appreciate that.

The store is large and clean. Upon arrival i was greeted by someone who was happy to point out where it was I needed to go.
Once I got to the computer area the guy working there did not greet me, although I was the only one in the section .
I was able to locate the space where the item should of been, but it was empty. I went up to The Geek Squad wall where a tech and the employee were chatting .
I waited a few mins before the tech asked if I had been helped (no) and the employee came over to help. I asked him to check on the external hard drive I wanted and he went off to do so.
I had some questions and long story short– he was clueless. The tech from Geek Squad was called over. I explained to him
My issues and he answered my questions, offered me to bring in the problem laptops and external drives, and even gave me a rough estimate.
He helped me decide on the drive to buy, and walked it up to the front. He was helpful, friendly and cute :)
The male cashier was a bit clueless not unlike the computer sales person. I guess ¹⁄₃ or actually 2 (the greeter. & the tech) out of 4 isn’t too bad.
At least they try !