Bisou Bridal

I travelled to Vancouver specifically for my dress shopping trip. We showed up a few minutes before our appointment and were greeted by Ashley. She did not crack a smile the entire hour we were there. My mother, daughter and maid of honour sat at the couches and I was a very easy and quick bride with changing in and out of the dresses. Ashley was very clinical, unfriendly and seemed robotic. She asked a bunch of questions at start of visit but never once said hello to any of my group or smile at them. I found a dress we all loved but because of the unfriendly service i would NEVER buy the dress at this store. To cap off my «exciting» dress experience when we left no one even said goodbye to us, any staff that were at the store were in the back room. Im not sure … but got the impression they just did not want to be there and did not care if we ordered a dress from them. Completely disappointed and I do not recommend wasting a trip to this store.

WOW! I havent even gone into this store to shop BUT they were the most honest and helpful people so far in my dress shopping. Emily went ahead and emailed me a list of their designers and dress style numbers that she thought i would like prior to my visit. She was kind enough to take the time to give alternative suggestions and i can assure anyone just through my interactions with their representative, that you will be treated kindly and they will search hard to find you your dress if you shop here!

Bisou Bridal was the 5^th bridal boutique I visited and it’s a magnificent boutique. I had a wonderful time there. I visited this boutique last Thursday on a last minute consultation scheduling. My consultant was named Ashley and she was just a doll! This is a great boutique for brides looking for gowns that range from $ 2500-​$ 5000 and beyond. The gowns they hold in this shop are just stunning! I could’ve spent hours just gazing at each dress and all of the details.
Ashley was extremely patient with me as my Mother and Aunt were late to the consultation, but once I got started Ashley was quick to work with and the knowledge she had for each gown was incredibly impressive! She also sent me a detailed e-​mail including information on the gowns I loved, prices, and such.
Sadly, I did not purchase my gown from here but I highly recommend all brides to shop here looking for Watters, Tara Keely, and Linnen gowns. I loved every gown I tried on yet it just didn’t quite fit my budget.
Please ask for Ashley as your consultant when you book your appointment with Bisou Bridal! You’ll be happy, overwhelmed with the beauty, and memorized with Ashley’s love for her job!
Thank you again for the amazing experience Bisou Bridal! :)

I had a great experience at Bisou looking for my wedding dress. Of all the places I visited, Bisou had some of the most beautiful dresses and was the salon I tried on the most dresses at. My consultant really listened to what I was looking for but wasn’t pushy at all-​she let me lead when picking dresses but also pulled other options that I hadn’t noticed that she encouraged me to at least try on as I might be surprised. She was very attentive during the whole appointment and asked lots of questions to get a better idea of what I did/didn’t like about a specific style. When I didn’t like the slip colour on one dress, she quickly pulled the slip from another so I could get an idea of what the colour I’d actually order would look like. She also pulled photos from online to show me exactly what another style I liked but tried on in grey would look like in white. I was the only appointment in the store but never felt rushed-​I felt bad at the number of dresses I pulled but she encouraged me to really try on all my options. She was also patient while my MOH took lots of photos of me in every angle of the dresses so I could look back on my favourites.
I was looking for a sheath/​slim fitting style dress, and was really impressed at the selection they had at different price points. I was able to find dresses I liked ranging from $ 2000-​$ 6000, and after seeing the prices of the dresses at The Bridal Gallery in New West, the $ 2000-​ish dresses here were much more stylish and WAY better quality at a similar price (although the selection at that price here is quite small). If you’re looking for a large ballgown though, I think the price point on those start a lot higher.
There was one brand that had a dress I’d fallen in love with online but they didn’t carry that style in store. They offered to bring the style in for me to try on-there’s a fee (for this brand it was $ 300) to bring it in, but if you purchase it that money goes towards the cost of your purchase. This is a great option if you really have your heart on a certain style that you can’t find-​especially since the brands Bisou carries (Monique Lhullier, Jenny Packham, Theia) aren’t carried at other boutiques.
After my appointment, my consultant followed up with the style names and more photos of my 2 favourite dresses. One dress was above my original planned budget, so she took the liberty of looking at their upcoming inventory and sent me photos of another style at a lower price that they would be getting in soon which was completely unexpected!
In the end, I found a dress at another salon that I loved even more than the ones I tried on here, but I would still recommend Bisou for anyone looking for a wedding dress that has a higher budget ($ 3000+ for something slim fitting and $ 5000+ for a ballgown).

Absolutely horrible service! The owner is beyond rude!!! Considering what you are buying the service is not up to par in the least. Would never go back!!! Horrible selection too

This store is pretty expensive but I didn’t find any style that I like even at a $ 10k price point. The service was good. Consultant was helpful and polite. But nothing was memorable. There was no decent dress in a $ 4000 range. Other store in New Westminster has better selection with better price. But consultants in New Westminster tend to be pushy — Bisou was respectable. Overall, I think the store is good. The current style they have this year in the store was just not my style. I would recommend this store to bride because the consultant was not pushy which help with the stress.

This was my very first dress try-​on, and I am so glad I started here. I doubt anywhere else will live up to this. Its elegant, classy, and a dream — and so are the dresses they carry.
While the price point is higher, I think it’s entirely worth it. My attendant’s name was Natalie, she was sweet, patient and kind.
Unlike a lot of other stores, the labels were still in the dresses, and she was very transparent about each designer, she let my family take loads of pictures (they were borderline paparazzi) and it didn’t phase her.
When I left, she had the three dresses I loved already on cards with their prices, names and pictures and she followed up that day with an email about the three.
What could have been a nerve wracking experience was entirely wonderful. Thank you.

Out of all the places I have been to, this was absolutely the best experience I have ever had.
*NOTE: I have not yet purchased my wedding dress, BUT:
This place really understands customer service and giving you an amazing experience — after all, it’s a (should be) once in a lifetime event, and they definitely go out of their way to make you feel special.
I arrived here as my last appointment of the day with my mother. I had booked the appointment only the day before, and Ashley was very helpful via email.
We were a bit early so we wandered around until it was time for our consultation. At 5:00 pm, we had the store to ourselves. Ashley took us through the entire store explaining who the designers were, what the pricepoints are, and what the styles and features of each design is. It was immediately clear that she loves what she does, and knows all the intricate details of each and every dress in the store (I had no idea the zillion types of lace there are — French, Venetian, god knows what else!). The extra bonus is they had a couple local designers!
She encouraged me to pull any dress I was drawn to. I was hesitant at first because I didn’t want to waste her time, but she was very warm in explaining that if there’s something that catches my eye, I should try it on.
She led me to the changeroom, let my mother sit on the comfortable sofa, and explained to me the procedure (I put the dress on, hand her the previous dress, then let her know when I’m ready and she comes to close the back and clip). Once in the dress she would explain all the features and ask me my thoughts. She told me from the start that her goal was to get me to eliminate all but 3 or 4 dresses.
I think I tried on 20 or so dresses, all with Ashley’s help and suggestions on how to style them (can you believe the difference a bling belt makes!?).
The hardest part was narrowing it down. She had me imagine myself getting married and would ask me if (the particular dress she’d hold up to me) this was the dress I was wearing. It made it a lot easier to rule out dresses that I thought were absolutely beautiful and looked amazing, but weren’t me.
We got it down to 4. While I was getting dressed, she was printing me style cards of each dress that had the designers name, a small thumbnail photo of the dress, the price range and the features. These were for me to take home with me while I ‘mulled it over’. She told me to expect to feel overwhelmed and to eventually feel that there’s one dress I can’t stop thinking about (which is sort of true so far!).
It turns out when she started working there she did some market research by going out wedding dress shopping herself. Knowing what it’s like to be in the bride’s shoes allowed her to really tailor the experience to something relaxing and low-​pressure.
About a week later she sent me a follow up email, with more photos of the dresses (she had told me she would do this as the little thumbnail images on the cards hardly did them justice).
This was a truly personal experience and exactly what I hoped for while dress shopping. I would almost buy a dress I didn’t love as much from there just in gratitude for the way Ashley treated us. Honestly, if you’re dress shopping, go here.

I am newly engaged and was very much looking forward to checking out some wedding gowns for the first time. So, imagine how upsetting it was when I called Bisou Bridal, hoping to set a weekend appointment to look at wedding dresses, and being told that «Weekends are busy and we only want serious brides.»
I understand the sales rep may have been following some company policy when she asked when our wedding date was and I told her it was slightly over a year and a half away — the first date that will work given both my fiancé’s and my busy work schedules and family considerations. But if that’s the case, then the policy just cost your establishment a seriously good customer — one who planned to spend good money in your store and probably a lot of it.
But not now, not after the worst customer treatment I have ever received. Here’s precisely what happened:
* On July 30, I excitedly called Bisou Bridal to book an appointment to see some wedding dresses.
* As mentioned, my wedding is little over a year and a half away. When the sales rep found this out she told me that they typically recommend waiting «until you’re a year to a year and a half away from the wedding to look for a dress.» I told her thanks, but I still want to come in — if nothing else to just get an idea of what is out there.
* The customer rep repeatedly told me that she recommends that I wait and that they really only want to have «serious brides» in, especially on the weekends. And she refused to make an appointment for me.
This whole experience was so incredibly frustrating, disappointing, and rude. I definitely will not be going to this shop and will take my business somewhere else where I’m appreciated and treated with respect. Bisou just lost a potential customer.

I came here with a friend of mine to look at dresses. Good selection with some good designs, however, we didn’t find anything that suited her.

While I didn’t end up buying my wedding gown at Bisou, I was so impressed with their customer service and gown selection.
Elise was my consultant and she had great ideas, was swift and what I ended up loving most is that she came right into the fitting room with me to help get each and every dress on and off. None of the other stores I visited did that. Wedding dresses aren’t the easiest to get on and off, so having an expert help me was a huge relief!
Even after I had let Elise know I had found my dream gown elsewhere, she was still so excited for me and wished me well.
Once my wedding dress came in to the boutique I purchased it from, they couldn’t fit me in for alterations or recommend an alternate seamstress! In a panic, I phoned Bisou, expecting them not to help me since I wasn’t one of their customers. Wrong! The kind girl I spoke to immediately empathized with my situation and without hesitating, recommended their external seamstress whom they send their gowns to when their in-​house gal is too busy.
I would recommend Bisou to any bride who’s looking for a high-​end gown with customer service to match!

Overall pretty unimpressed with Bisou. I was looking for a sleek and somewhat fashionable wedding gown, and their selection for that was weak. Anything that was somewhat the shape I wanted was covered in beads and somewhere between 5−10k. I have no problem spending money on a dress but they just really didn’t have anything that was on the simpler side.
I understand that my taste just didn’t match with the store but in addition, the changing rooms were TINY. They were the same size as an Aritzia changing room, yet you’re trying on massive gowns. Just not the «special» bridal experience I was expecting. No offers or water or tea, just really nothing special about it.
That being said — If you are looking for a princess dress, this is definitely the place to go.

Great selection of designer wedding dresses! Lazaro, Monique Lhuillier, Jenny Packham, Oscar De la renta need I say more??? Warning wedding gowns here start at 2000!
I came here with a friend looking for her wedding dress, she had one in mind and knew what style she had wanted.
The consultant seemed very nice and helpful. The store itself is not large, allows for 2 soon to be brides to try on dresses. The selection of dresses was a women’s dream! After trying on handful of dresses she said yes to the dress! If you have expensive taste and a big budget this store is for you (:

My two friends and I went to Bisou yesterday in search for my wedding dress. Although I didn’t find it at Bisou, I had a great experience at this store. Kelsey, the consultant, was very nice and helpful. I instantly trusted her taste. The dresses at the store are beautiful. The dressing area is great and the store is very lovely. I was happy that Kelsey and the other staff weren’t pushy, and when I decided to leave empty-​handed, they were very understanding.
I’m taking one star off because I think it would be better if they had a more diverse selection of dresses (although maybe my problem was that my budget was a bit low for their price range). A lot of the dresses are lace which I personally didn’t want. It would also be great if they had more dresses, but it is a smaller store so I imagine there isn’t much to be done about that.
Overall, it was a great experience and I would recommend this store to any bride!

I am very impressed with Bisou! The only bridal gallery I visited and I got my beautiful dress :). I came here 6 weeks before my wedding and they were very helpful — a relief to a stressed out bride!
They were very patient with me throughout the process. The owner is an expert in every aspect of making a bride look fabulous on her special day. I’ve canceled my appt without questions asked. I came in on the time and day I didn’t have appt as I was just messed up with too many things to remember before my big day. The employee sent me home because I didn’t have an appt. BUT, the owner called my name as I was leaving that if I can wait for an hour she can attend to me and I can go home with my dress. She said, «it’s ridiculous to come back and you came despite of the pouring rain, an hour is not a big deal». I went home with my dress and it was just perfect. Although, this place is very pricey, the service and the attitude of people here is worth every penny! I highly recommend Bisou to all brides out there! Good luck with your bridal gown shopping :)

I came here with $ 3,000 budget, I was unfortunate enough to be in a change room next to a bride who had a $ 10,000 ish budget. My sister and I watched them be offered water, had her wedding party stand in front of my mirror while i was trying to see my dresses, as well as generally watch our consultant be distracted and more interested in the big budget bride — we felt really unimportant. After our rushed dress trying on (this took 30 mins max and yes we did make an appointment) we asked about the bridesmaids dresses and were told ‘maybe you can see them the next time you’re here’. There were plenty of dresses that liked in my budget, and was even open to spending more (I was discouraged from even looking at ‘the expensive rack’) but i felt 2^nd rate and will not be back.

I repeatedly witnessed this company treat my sister horribly! Dresses were extremely late and ill-​fitting after tailoring. Owner bullied the bride and made her cry on THE MORNING OF HER WEDDING!!! Take your money elsewhere!

I came here for my friend who was looking for a wedding dress and am impressed! They had some very beautiful styles from top designers such as Monique Lhuillier. If you want a dress that will WOW, then Bisou Bridal has it.
This bridal boutique had quite a bit of dresses and although they were packed tightly in rows, the place never felt too cramped. This place is slightly on the smaller area, but it felt intimate. The fitting area can comfortably fit 3 groups and 4 if you squeeze together.
Our consultant was fabulous and was very professional. We left the store feeling relieved that one of the dresses was the dress she would wear down the aisle, but never pressured to buy on the spot. My friend ended up going back and buying the dress and there are no regrets!

I love how my Maid of Honor has already written a great review for this place =) (Go Ally!)
I had the best experience at this store and I ultimately bought my dress here. Kelsey was the girl who helped me and in the 3 times I’ve been in the store now, I’ve had nothing but good experiences with her. The first and second time she was super patient with me as I mauled over my dress. The second time in was the day I bought the dress and I think I stood in the dress for 10 minutes and then switched to my secind choice and back like 3 times. She discussed the pros and cons with me and tried to give me an idea of my dress in relation to my venues. When my dress came in, she was bubbly and made the experience awesome once again. I tried on my dress and she helped me accessorize and deciss hair options.
I would highly recommend this store if it is in your price range. ($ 4000+). They were helpful, honest and very accomodating. The best part, they let you take pictures of yourself in the dress, which was super helpful for me because I was indecisive and forgetful. Without the pictures, I would never keep it straight which store I tried which dress in.

Came here with my friend for wedding dress shopping (for her) and was impressed by the service and the selection.
The consultants here are friendly and honest, and their dresses are lovely. A little more on the higher end of price (but nothing ridiculous) and they also have higher end designer names, but this being a smaller boutique I’m not surprised. I agree with Luisa S. that the dress construction is in proportion to the prices.
What I also appreciated about this bridal boutique was that they were very open about the dress origins, and went out of their way to be helpful. We encountered other businesses that were more secretive and wouldn’t tell you anything about the dress unless you bought it. I appreciate when businesses treat you like a person with feelings and not with suspicion that you’re some kind of sneak.