Bones Pet Stores

Recently moved to vancouver, this quickly became my go to pet store. The customer service is amazing! The staff really knows the products and were happy to answer any questions.

I REALLY like this store. I’ve only been once to get a collar, ID tag and I picked up a very reasonably priced fleece pad for my dogs Kennel. They were very helpful and the prices were excellent. It’s a small store but very well curated. I highly recommend this shop.

Expecting a new puppy in a few weeks, I’ve been exploring the various pet supply stores around downtown Vancouver. So far, my favourite has been Bones! I was greeted warmly walking in, and after mentioning that I’m getting ready for my first dog, Pasha helped explain things to consider about dog foods and where to invest (or not) knowing my puppy will grow quickly. He was genuinely helpful, even with advice for non-​store related questions. I was also impressed to see a number of products I was researching online in their store, including locally-​made products like Handsome Mountain and lots of health-​focused food and treat options at really reasonable prices. I’m really happy I found this place!

Bones Pet Store is legit! Too bad I live in Seattle because I would come here all the time to get my dog food!
Located right on the corner of Smithe & Cambie, Street parking was plentiful when I came in on Saturday morning.
Bones carries high end, natural dog and cat foods (dry, wet and raw diet foods), along with natural treats and other pet needs as well.
I came in solely looking for Acana dog food, which is made in Canada. Being Asian, I wanted to see if buying the food here would be cheaper when I incorporated the exchange rate, and I was in luck! Prices at Bones are extremely reasonable and are very competitive to buying online. I bought a 25 lb bag of Acana Duck & Bartlett Pear dog food for $ 81 CAD (before tax) which equates to about $ 57 USD, roughly $ 20 cheaper than the states! Regardless of the exchange rate or not, the prices here are awesome.
What really stands out here is the customer service! Pasha, who was helping me with the dog foods was extremely knowledgeable, friendly and helpful. I was informing him that I wanted to give more of a variety of foods to my Doberman and he was nice enough to throw in some samples of Acana & Orijen for my pup to try! Talk about good customer service, something that is hard to find these days!
Good thing that my best friend lives in Vancouver, because now it’ll give me an excuse to stock up on dog food and give my business to Bones!

I visited this store today to get ready for the arrival of a new puppy tomorrow. Pasha (the fellow who assisted me) was extraordinarily helpful. They have a terrific selection, and it is clear that this will be my ‘go-​to’ place for pet food and more.

Every item in the store has been hand picked by the team with quality in mind. Their product knowledge is fantastic, and their desire to continuously learn and better understand those products fosters the supportive, caring, and helpful environment they have created. The team understands that what works for one pet may not work for the next, and think critically so they are able to offer the best approach to solving the problem. The team is there to help you, and will see through a concern, as best as they can, until a solution has been reached. This level of customer service is what makes them the best pet supply store in the GVA.
— Prices are excellent
— Lots of different items
— Helpful and accommodating

Was in the area, went in randomly to pick up a bag of dog food. Over a $ 100 later and I left with a whole bag full of stuff! Super nice guy was helping a girl friend and I to pick up goodies for our babies. There was a super cute frenchie sleeping up on the steps behind their till. So cute, it flopped around a few times in it’s sleep as we were paying.

really nice staff they have been helpful and kind on several visits. they also have vegan dog food which is very convenient for me since v-​dog has stopped shipping to Canada.

This store is not new, however, this is new to me. I stumbled upon this place on the way to one of my Meet-​Up groups. I picked up some natural dog treats for the office dog Callie. The staff were amazing and friendly. Lots of items in stock. Prices were amazing. I love workers and owners who love dogs just as much as I do. This has always been very important to me.

This has become my most favorite pet store. The staff is super friendly and helpful. The quality of the products offered is excellent. And not only do they have awesome and unique stuff, the prices are great too. The owner has been extremely accommodating with all my special requests and even ordered in a dog house that I could not get shipped to Canada myself. My little furry friend is extra spoiled thanks to Bones Pet Store. The information and knowledge shared by the staff about raw food really helped me to make the change for my little guy who is thriving on his new food.

Coming here was just pure luck and whimsy!
I am incredibly impressed by the top notch customer service I received. Welcomed upon entry. My needs were addressed and several great recommendations were made for my fur baby. Since she is 10+ years old and has had some health troubles since Xmas, I asked for lots of food samples. There are PLENTY of excellent options at incredible prices — free (pay tax) and under $ 5.
Pasha assisted me and he exudes much knowledge and warmth.
I will certainly return for whatever my pug chooses from her huge grocery bundle!

The best pet shop in town. Good value great staff with fantastic knowledge. First store I have found that doesn’t try the hard sell and is only concerned with the welfare of our beloved furry friends.

I visit most weeks, even if it’s just for a chat with the delightful people that work there. They know their stuff when it comes to nutrition and they have good introductory offers on the specialist, high quality food. It’s made a real difference knowing we can try what works based on good advice, with no risk. We now get all our food and treats from there. It’s a great shop for the size and you’ll find a lot more crammed in there than you would think.

Found this cute little pet store on our way to dinner one night and fell in love as soon as we walked in. Not a big store but good selections and the staff is very knowledgeable and helpful. We were looking for a present to bring home to the states for my Boxer, Winston and we were given many options. I was looking for something locally made and found a great bow-​tie for my fur-​baby. He loves it (well, I like to think that he does)!!!

I love shopping at this store. It’s not huge, but that’s one of the positives. The products are well-​curated and I trust that anything they have is going to be good. I’ve swtiched my cat over to brands of food from this store, and he’s never looked or acted better. The owner is friendly and genuine and the staff is helpful. So glad this place opened up!

So far we’ve only bought dog food here, but have had a look around at most of what they sell. I find they have a good selection of well chosen foods, competitively/​well priced especially given the quality. They always seem to have some promotion going on as well. The other products seems equally as well chosen. The owners are very helpful and so welcoming, and I like supporting a locally-​owned and run place.

One if the best pet stores I have ever visited (and I have visited a lot). The knowledge the staff offer is second to none and they really do carry the very best food. Friendly, helpful and a joy to visit. At last a fantastic store in Vancouver.

Excellent selection of dog and cat food, including the hard-​to-​find freeze-​dried brands. The staff was very knowledgeable and friendly, and was able to answer all of my questions without hesitation. The store is well-​appointed and well-​stocked, and stays open later in the day and on weekends to permit shopping after work. Overall a wonderful shopping experience. This is my new favourite pet store!

Such an awesome shop! Great selection, great staff, great prices on quality items! No need to go anywhere else! Any one with a pet in the neighbourhood needs to shop here. Best pet shop by far!