Bose

I bought a bose headphones in April last year and suddenly stopped working. The wire close to 3.5 mm was losing the sound. I went to bose store yesterday on PAcific Center and the first sales associated was very helpfull but then came a guy called Rahul and told me that they can not be replaced, even Im still under one year warranty. I callled customer service right away, and i had a amazing experience with them.
This sales associate Rahul in store gave me a TERRIBLE customer service experience and is unbelivable how prejudice for the brand those bad employees can be.

I came here last year to buy some batteries. Good customer service and prices were okay. I was reminded of this place while browsing PC earlier this week.

I arrived at the Bose store in Pacific Centre this evening to have a look and listen to the Sounddocks. I’ve been wanting to purchase one for months now. They were not on display. But, the new portable blue tooth speakers were. The salesman who was standing next to them turned one of them on and upped the volume for me and walked away. He then returned less than a minute later to turn it down with his back to me, and proceeded to help other customers. I then walked to the other side of the store still looking for the sounddocks, another salesman approached me. I asked where the sounddocks were? He said they are not on display anymore. I told him I came there specifically to look at them and that I could not remember the price point of the one I was interested in, and that I would like to see them. He said they have them all in stock. I said, once again that I would like to see them to know which one I wanted. He said, he could only bring out the one I wanted to purchase. He was very reluctant to offer me the help I was requesting. I had to ask 3 times for the service I needed, and still did’t get it. I left the store empty handed and appalled at the treatment and vibe of the salesmen on staff tonight. I won’t ever be spending my hard earned money in that location.

Pretty impressed by their knowledge, specializing in just their products as opposed going to Best Buy.
Looking at the portable, Bluetooth speaker that fits in your palm; pretty convenient for the hockey team and the beach, camping, etc. Cool how anyone with music on their gadget can pair up with this $ 229 piece. Great bass too.
Nice store with stations to test product throughout.

OE2i headphones do not work on airlines to watch movies!
I called the store, they advised the cord/​plug is designed for iPhones/​iPods etc.
I’d have to buy a new cord with no inline mic but the store doesn’t carry them. I’d have to call head office.
Called HQ, they will ship out a new cord and 2 prong airline adaptor at no charge!
Great service once again making my expensive purchase worthwhile.

A

This is about the Bose Store in the Pacific Centre Shopping Mall.
Not a great experience.
I visited the store with a view to take advantage of the Bose exchange program whereby Bose give you credit back on your old faulty pair of Bose headphones (regardless of how old). After much deliberation from the sales staff we eventually came to agree on the exchange deal. However when it came to the time to make the exchange at the counter I was told in no uncertain terms that my old headphones were fake, I knew for sure that was not the case. Even when the sales assistant checked the serial number and discovered the headphones were genuine, I was told that «they don’t like the look of them» and it was no deal! Personally it just seemed that they didn’t want to deal with me and they did a good job of accusing me of trying to pass over fake goods.
In other words they made me feel like I was trying to defraud them, and this was slanderous accusation! It amazes me how these stores can survive with such an attitude.
When I returned home I resolved the matter over the telephone with the customer service representatives. I’m glad I did not waste my energy arguing my point in the store because the customer service representative gave me a MUCH better deal.
Take home message from my experience… You should enter this store with caution, they don’t give as good deals as the Bose phone-​in customer care team. Perhaps use this store to test and sample the hardware but purchase elsewhere (Bose online, telephone, eBay)?