Boundary Brake & Tune

I had purchased a voucher for an oil change. There are 2 numbers listed for the 2 different locations (Tong’s Auto and this place). I live closer to Boundary and called Boundary Brake. The male who answered had a heavy accent. He asked that I hold and I spoke to a different male (no accent). I booked an appointment for the next day. Upon arrival, I meet the guy with the heavy accent at Boundary Brake and he tells me I booked an appt for the other location. I corrected him and confirmed I called this location. He tells me he had transferred the call to the other location without even telling me. How in the world would i have known I had booked for the other location. He kept telling my husband and I that we had made a mistake which frustrated us even more. We already wasted our time. Why are both locations listed if only one location was taking appointments? That rep provided no customer service and didn’t even speak English. I called the other location to cancel our appt and explained my situation, obviously flustered. I complained about the other rep and asked for a refund. I did get a refund but will never go back because of the terrible customer service.