British Columbia Automobile Assn

Very friendly staff and nice service. The waiting area also have a decent environment. They speak Mandarin /​Cantonese Chinese and English and French so I guess it’s a good place for travelers

DO NOT, I repeat DO NOT, use BCAA for Home/​Condo insurance. Had a flood. They contract out to a 3^rd party (All Perils Insurance) for flood claims and it was, and continues to be a complete nightmare dealing with All Perils. They do not return calls or e-​mails and totally neglect you when you need information, assistance, or payment. They discourage you from taking advantage of coverage you are entitled to such as the additional living coverage. If you have any disputes over your coverage, they act as a gatekeeper between you and BCAA and it’s impossible to talk to someone at BCAA unless you are extremely persistent, insistent, and proactive. My entire place was flooded except for my bedroom. BCAA refused to cover my bedroom flooring, but when I protested given I have one continuous hardwood flooring, I had no choice but to make a formal complaint in order to be heard. BCAA’s complaint process is extremely arduous and time consuming. They require you to escalate your complaint through 3 levels (from the AP adjuster, to the BCAA adjuster, to BCAA management) before taking your complaint to their ombudsman (which is, btw, the first and only independent process from the people dealing with your particular claim). The whole process took 2 months which could have been reduced significantly if they actually returned calls/​e-​mails and responded to queries in a timely manner. Then to add insult to injury, they threatened to kick me out of my additional living quarters before the completion of my condo repairs if my complaint delayed the repair process in any manner. But I was unable to make decisions on flooring until they made a decision on my complaint. I felt like I was being bullied and blackmailed into settling for less. In the end, I won my claim. But it was an extremely stressful and draining process at a time when I really did not need any further stress or headache.

I recently switched all my insurance to BCAA. I expected that (a) they would provide comprehensive service now that they had all my business; and (b) they would have some flexibility in admitting they were wrong and accept the consequences. Neither has turned out to be true. I went in before I purchased a new condo and arranged for insurance. I tried to change my address with their Evo car service but that wasn’t possible — fair enough. I did, however, ask the insurance representative if there were any other address changes I needed to do (I had already changed my address for my DL and my CareCard online). I was anxious about it because I was having surgery 4 days after my move and knew I’d be housebound for weeks. Well. she was wrong. I needed to change my ICBC address separately from my DL. I could have done this before my move and before surgery. Instead, when I got worried that I hadn’t received any confirmation from the BC government re my DL, I checked the internet and realized I needed to do another address change — with ICBC — and it could only be done in person. When I got to BCAA the parking lot with their spots was closed and their back entrance was also locked. I paid for parking as there was no other indication that there was parking elsewhere (in fact, I later learned that there was a 3^rd lot, with no signage, where my parking would have been free). I walked a long way, uphill and around the corner, feeling pretty weak given that I’d just had surgery. Then I waited and waited and waited because they say they open at 9 a.m. but they didn’t open until 9:10 a.m. and because I was in their entryway there were no chairs to rest on. Then I discovered I brought the wrong documents from my car. Totally my mistake but the only reason I was there, post-​surgery, was that they made a mistake in not changing that address weeks ago. I was told I either had to walk back to my car and back up that hill or they would charge me $ 5. I tried to explain that I wasn’t physically capable and the rep didn’t care. Her view was that because ICBC charged the $ 5 she had no way to waive it (I bet there is a way). So I got what I needed only because I did my own research and then they charged me for parking because the lot was closed and $ 5 because I wasn’t well enough to walk up a hill a second time. I would have expected more compassion. I am now rethinking all my insurance again.

I never thought a 20 minute visit to BCAA would turn my whole day around. My boyfriend and I went to this location to get international drivers licenses. Betty was amazing. She was friendly, efficient, and kind. I was having a very stressful day and for some reason it was Betty that turned it around. She is a fantastic employee and BCAA should be happy she is part of their team!

This review applies to BCAA globally, not just the location on Fairview Slopes. BCAA is great for roadside assist. However, DO NOT buy your travel insurance through them. It sounds great at first… until you go to claim. From that point on you are not dealing with BCAA, you are dealing with OneWorld Assist:
BCAA should be quality verifying their insurance underwriter, so I do hold them responsible for the terrible travel insurance service.

My Mom gave me a letter to hand in to BCAA to claim a gift certificate allowing me to take a trip to where ever I wanted to (within reason). She wanted me to take some time off from work and, of course, I kept working. Now eight years later, I stumbled upon the letter and thought it would be a good time to take some time off. However, when I phoned the BCAA head office, I was told they were no longer involved with the travel industry and sent me over to an affiliate. Their affiliate, of course, knew nothing about my letter, and who gave it to me etc…
I really thought I was going to get the run around, until I went down and sat face to face with Lil Lazibat of BCAA. She took charge of the situation, and contacted head office on my behalf. She couldn’t make any promises, and I was still weary about every seeing my Mom’s investment recognized, as we are talking eight years later, and I hadn’t even taken in the letter in to get the gift certificate.
You know what, head office okd everything, and within a week, everything was taken care of with no hassles.
Very good BCAA!
Thanks again. Lil :)

Signing up for some auto and home coverage. AND they have free parking. And the service is amazing!

Now I can see why ppl do buy BCAA, membership does have its privileges, you get coverage for everything: car, home, travel, which was why I came here to buy for my trip. It’s a better deal when you buy the multi-​trip one, for $ 75/​yr, you get unlimited $ 10,000,000 coverage worldwide, hospital care, ²⁴⁄₇ access to questions, etc.
And notice how when you book hotel rooms, they ask if you have BCAA?
If my new car didn’t have already have roadside assistance, I’d consider this; also includes a free few tows per year too.
It’s a nice, big office w/​great North view of the mountains, and a host/​ess to greet you & lead you to the right counter. Small seating area to wait.
My only beef is they didn’t tell me you could save a bit of money (5%) by booking online. Guess someone’s got to make a living.

YAY! I’m a fan all across Canada; the various provincial bodies of the Automobile Association provide some great services and resources.
Enrolling as a member allows you roadside coverage that service for when you need service. Flat tire? Locked your keys in the car? Drive all the way out to Abbotsford on an empty tank and now your car won’t start? Aren’t you glad you bought BCAA coverage!!! Call them up and let them deal with the hassle of knowing which companies service your area. They will have someone there in a jiffy and you’ll soon be able to continue on your adventure.
Even if it isn’t an emergency, the BCAA offers some great products, like maps and tour guides. Visit them whenever you are planning a road trip.
*Review ³⁹⁵⁄₃₆₅ personal challenge

Every time I come to this BCAA location, the employees have always been very friendly. I’ve come both during the lunch hour and in the morning when they open (9 am), and in both cases there was maybe one person ahead of me in line. The staff are knowledgeable and can help you figure out what travel/​car/​home insurance you need.
The setup of this location is a bit weird. When you enter on W Broadway, you have to walk through a short hallway to get to the actual BCAA office. There is also an entrance in the back in the parking lot. When you get inside, make sure you talk to the person at the information desk first. They’ll make sure that you talk to the right person who can meet your needs. If you’re just looking for a road map, they have a huge selection behind the counter.
If you’d rather get insurance in person instead of over the phone, I recommend this location.