CHI, The Spa at Shangri-La

This is Really one of a kind experience.
We did couple treatment, the atmosphere is stunning, relaxing and prestige. The massage was super professional and relaxing.
The main thing about Chi spa is that it’s not just a massage but the whole experience around it.
You start with outdoor jacuzzi and pool, served with orange infused sparkling water, put on your super cozy bathrobe and continue to your huge size, extra pampering private room where you get ready to the massage, that’s include tea and magazines and hot steam four sided shower, just that alone worth die for.
The massage therapists are awesome, professional and very nice which is s great way to wrap your spa day experience.
The only down sides are the prices ($ 150-​$ 175 per person for massage) and the customer service at the front desk which could be much better and not snobby. Other than that I really recommend to try it, especially if you’re not going alone.

To my knowledge there are only two Spas in the city that do a real luxury Spa experience. This one and Willow Stream at Fairmont Pacific Rim
They both are worth 5 stars (there is nothing better in this city) and I will compare.
Willow stream. Has a better change room. The women’s change room has an experience shower with the 20 jets (apparently the Men’s doesn’t). Willow stream has individual hot tubs (i’ve never been there when it was busy so i’m not sure if you ever had to share). They have a better pre-​massage drink and food selection (it was very small so it shouldn’t impact your opinion). Willow stream has slightly more professional wait staff when you are post-​massge eating and drinking.
Chi. Directly accesses the hotel pool. so it’s fun to hang out there afterwards., there is only one hot tub. so you will always be sharing and there may be hotel guests with kids. Chi has a decent selection of hotel asian food. i actually always get a Nasi Goreng and hang out at the pool and have wine after my massages. Chi seems to be less busy vs Willow Stream. The bar and lounge staff near the pool tend me to be younger guys who are not the most polished, but I actually prefer that more casual feel over Willow Stream.
Both places take costco gift cards (either way spa or spa finder). To my recollection Chi is slightly less expensive. Of course you cannot use these discounts with RMTs
So there you go. both are good. I wish Chi didn’t have the awkward transition from the Spa to the lounge area for somebody to buzz you into the change rooms. and I wish Pacific Rim’s spa area accessed their quite lovely pool.

I’d give this spa a 3.5. I have always wanted to try this spa and see if it lived up to my favourites ones in Vancouver (Spa Utopia & the Pac Rim) but it was only okay for me.
Pros: bath robes are so soft, showers are nice, staff are friendly, really nice individual suites, surprised us with champagne for our anniversary
Cons: the individual suites are nice but you can only use the amenities in them if you pay extra so they look nice but you don’t really get to use everything in them, limited choice of snacks and beverages, I asked for a hair straightener and never got it, the pool is small, limited toiletries, not much of a waiting room, had to wait to get buzzed into the change room a few times
Prices are higher than the Fairmont and Spa Utopia but I really didn’t think it was worth the high price!

I haven’t been there for several months but I just found out something that made me absolutely furious. I had received a terrible facial at chi spa in September. The girl who gave it to me would not slow her rate down, was using far too much pressure during the massage portion and it felt like she was slapping the product on my face. It was awful. I kept on telling her what I wanted and she just kept saying «okay, okay» but didn’t alter her style. I am an rmt and don’t like when non-​rmts use deep pressure on me. I felt very unsafe and concerned that she was using such deep pressure as my very sensitive neck has gone into spasm from deep massage before and I didn’t feel that she had enough training to apply that kind of pressure. I have now found out from a former employee that she wasn’t an esthetician, she was a body worker! This is absolutely inappropriate considering how much we paid, it is very shoddy service. I didn’t complain at the time because I was with my mom. It was my treat for graduating and I didn’t want her to feel bad. I would like someone from the spa to contact me, I feel that this was very inappropriate and I am angry.

Pros:
Private change room& shower room
Amenities and utilities are very nice
Good for people wanting privacy and utmost relaxation
Good for couple spa with private couple rooms
Cons:
Spa services and masseurs don’t live up to the fantastic utilities they have.
Massages and facials are just so-​so
I go here when I want a full private 3hr relaxation, but I turn to Sense at Rosewood hotel if I want actual massage.

Fantastic experience! Wonderful massage — and I’ve had lots in my lifetime! Started out with a foot cleansing and massage, then a personal steam room, then full massage. After that I had a facial in the same room which is great. Very private and high attention to detail. Also a very professional place. So very relaxing and calming, just what I needed!

got an RMT treatment for my birthday last year. excellent service. my RMT masseuse is so nice and knowlegable. the treatment room is big and the atmosphere can calm me down after a stressful day!

Will never return, spa is most definitely not worth the price point.
— Amenities are terrible. The co-​ed lounge area is very, very small. You serve yourself water and dried fruit. You must ask front desk or attendants for tea — which is a powdered mix!
— You have to get buzzed into the change rooms by an attendant who is never there. The change rooms have zero amenities. No separate shampoo or conditioner, no lotion, not even Kleenex.
— I got an XL robe and disposable slippers that were incredibly slippery on the pool deck. Lockers don’t even have bags for your wet bathing suit. Attendant tried to give me a clear garbage bag. No towels unless you ask attendant.
— Hot tub is broken. No jets, just hot water. Too cold to use the pool.
— The treatment rooms are absolutely beautiful but you don’t get to use any of it. Most beautiful changing area, shower, bath and sitting area with fireplace.

I received a RMT massage as a gift, and let me tell you, I felt wonderful afterwards. The floors were heated all throughout the treatment room and the bed was one of the most comfortable beds I’ve lain on.
The massage was excellent. My therapist was applying the right amount of firmness massaging away all the holiday tension! Will definitely come back!

Very mixed feelings about this place. We go to a lot of high end spas for massages and this place is expensive and promises a lot but I found that it really failed to deliver.
First of all, my massage was incredible and the space is generally quite nice. The outdoor pool area and hot tub are also beautiful and probably moreso in the summer. Although, they’re both heated, which was nice and that means people can use the facilities through the fall and winter.
My frustration comes from a few things. My first point is my biggest frustration and I think it’s something you should really consider.
1. They advertise this space as you having your own treatment room, with a giant shower and soaker tub and fireplace. It’s beautiful. However, when you book a massage you don’t actually get to use it. You just get to look at it as you undress and then you lay on the table. Then you get to see it for two more minutes as you put on your robe after and they rush you out.
2. We arrived early for our massage but the therapists felt quite rushed and I felt shoved into my treatment room and hearded out after. It was all the more disappointing since I thought that I would have time to shower and relax in the private treatment room. At the time our appointment was supposed to start we were still sitting in the lobby area despite arriving early. When I came out after (after changing) it was exactly one hour later. When you pay for a 60 minute massage — especially at this price — I expect that I get a one hour massage. This time should not include my time to undress and wait for the therapist (and for the time it takes for the therapist to guide you around a space that you don’t get to use! don’t point out the fireplace, shower and all the amenities in he room that I don’t get to use!!) or for the time after that it takes me to get instruction from her and to get dressed again. Truthfully it’s closer to a 45 massage and at their prices I would rather go somewhere else.
3. The locker room is nice but it’s missing a lot of the high end touches found at hotel spas like the Ritz and other high end spas in Toronto. There was no shampoo or conditioner in the shower or any beauty products at all (body lotion, makeup pads etc). The hair dryer — a cheapie Sunbeam dryer you would expect to see in a roadside motel — didn’t work.
4. Generally the transition from using the gym/​fitness pool area to the spa was poorly executed. You can’t charge drinks that you have poolside to the massage. At one point the woman running the poolside bar said her shift was finished and that she needed us to settle up — while we were sitting in the hot tub!
It’s not easy to get in and out of the change rooms. Staff need to buzz you in and they’re not always attentive. We were standing for a little bit in our soaking wet bathing suits until he let us back in to towel off.
I had a lovely massage but I wouldn’t go back again. This spa could be absolutely incredible but it seriously needs to up its game.

I had the best massage at Chi. The treatment included a foot soak and steam. The whole experience was incredibly comfortable, professional and relaxing. I did go out and buy the ginger tea they serve from T & T Market. The treatments are really expensive but worth it for the quality service and cleanliness.

I finally had a chance to sit and write a review on the fantastic service that I received from this place. When I got there I was greeted professionally and served the most amazing ginger tea… of which I am now on a mission to find out the brand so I can make it at home.
I booked a deep tissue massage with the therapist named Roya, she is not registered but she has the most amazing hands. You can tell she really loves what she does and has the most healing energy too. Its almost like she can tell where you need the most work and just gets right to it.
The pricing is a bit high for the services, however that is to be expected for a world class spa. The design is beautiful and the ambiance is nice.
I would return, but not as often as I would like to due to the pricing. But I can honestly say I have never had that wonderful of a massage.

DON“T GO!!! This is the worst spa I have ever been too coupled with the worst customer service I have ever received anywhere in my entire life. First of all it physically doesn’t have enough room to accommodate multiple guest at once. Four of us were required to wait in the hallway outside the spa for 10 minutes without so much as a «we will be right with you» or would you like to come in and sit down”.
Once we got in they flung some forms to fill and ran (literally ran away). We sat there for a while before flagging down the runner and asked where we got changed and could we use the steam room. She said shewould get us robes but we had to go to the gym lockers to use the spa. When leading us there she literally ran so fast she lost us TWICE. We got our lockers, three of which were broken and she proceed to pile the robes on the same bench that people were putting the used ones… gross. She ran awaay with no other instruction on the steam room which we spent 10 minutes trying to figure out only to ask teh gym staff and find out it is automated on 15 minutes off 15 so we have no time to even go in! Our treatments were good but super generic. The staff spent a silly amount of time showing us the room which was useless because you have about exactly 5 minutes to enjoy it after your treatement while you are getting dressed (you have to pay extra if you want to stay in there for a bath or soak etc. After our treatment no one knew where to go we were left in the lougne area with other people for which there wasn’t even enough seating. BAck at the gym lockers my locker had broken with my clothes in it so I couldn’t get them out! I had to wait another 10 minutes for security to come and unlock my clothes. OH ya and the same used contact lens case with spilled liquid was on the counter and they were missing paper towel.2 hours nothin got cleaned or replenished… so if you are a germaphobe be ware! I then went to pay cash and only needed 2 dollars back but was told they would have to go down to the restaurtant to get me chagne. I of course handed over my credit card not wanting to spend an extra minute in that place.
Finally the worst thing I found out after. One of the women in our party has serverly sensitive skin after her treatment she asked for some make up remover. The attendant brought her a little dish and some cotton pads. SHe used it and then realized they had brought her liquid hand soap?!? When she asked they smiled and said yes. Oh my goodness what a disaster!!!

Although it is a beautiful looking spa, unfortunately my personal experience was just ‘ok’.
I booked an RMT a couple weeks ago. Upon arrival, I found the customer service to be so rehearsed, that it just felt awkward. The receptionist sat me in the waiting area, which was very small. I noticed others were snacking on dried fruit and sipping tea, which wasn’t offered to me.
I waited a couple of minutes before I was greeted by the massage therapist (I can’t remember her name unfortunately). She was pleasant, but again, it didn’t feel genuine. Anyways, I went into the massage room.
The massage itself — just ‘ok’. Most of it was an elbow massage, which doesn’t do much for me. Even though I informed her at the beginning that I prefer a deeper massage, my massage wasn’t really customized. She also didn’t ask how the pressure was during the massage (like most practitioners should do). On the other hand, I thought she was very nice and we chatted throughout the rest of my treatment.
Afterwards I asked if there are any amenities that I could use after my massage. Turns out they have a small sauna in gym change rooms, and an outdoor whirlpool. She told me to let reception know that I’d like to use the amenities. While I waited in the lounging area, I was brought a ginger tea, which was delicious (still no dried fruit?)
Upon leaving the spa, I asked if I could borrow a robe and slippers as I wanted to use the hot tub and steam room. The receptionists seemed surprised or something (shouldn’t amenities/​robes already be offered just like Willow Stream or any other high end Spa?). Anyways, they brought me the robe, I thanked them, and I used the steam room and left early (the whole experience was just plain uncomfortable).
Payment:
Right after my payment went through, the receptionist handed me a comment card, which I filled out — WHILE she watched (again, uncomfortable!).
Overall I found the massage to be on the pricier side, which is fine but for the service I received, it was just not worth it.
I definitely won’t be returning.

Very luxurious experience coming here, but I haven’t been to enough spas to compare to a lot of them. I came here with my best friend for a manicure and pedicure. They start with a soak followed by a salt scrub and moisturizer that makes your skin sooo soft and smooth. The cosmetologists were also very thorough in making sure your nails look perfect afterwards. During your treatment you can sip on ginger tea or lemon water, and eat some dried fruits that they readily on hand. (I didn’t have so much since they were working on my hands only). Service was very friendly and the spa itself was very comfortable.
Would definitely come back for a splurge :)

A Spa indeed!
Compared to other highend hotel spas:
The massage rooms have their own shower, change room with a stocked vanity — nice!
Services are on par and on point for a high end Spa.
The lounge area is small and is the same for those waiting for a treatment and those lounging in a robe.
The small pool and hot tub are just across from the spa. You’d have to take your stuff over to the change rooms and then use the pool.
For comparison, Willow Stream at the Pac Rim is larger but doesn’t have a pool & the Change rooms are larger with steam rooms.
3 Stars.
I’d rate the Spa at Envore Las Vegas a 5.

I visited her for an RMT massage and I could not have been happier. What an amazingly beautiful place this is and the service is unparalleled.
My RMT was Kirstie and she was fantastic. So accommodating, friendly and clearly passionate about her job. I was given a mini-​tour of the spa and could not get over the size of the rooms and how beautiful they were. The hour long massage I had was relaxing and I left with my back feeling far better than when I arrived.
I cannot wait to visit again in a few weeks for a follow up RMT session!

I went to Chi Spa with very high hopes because the prices were very expensive, and the spa are inside Shangri-​la, I expect very good spa. because the reviews were so good. I also expect the parking were include for an expensive spa, but it’s not.
The ambiance of the facility was very nice — tranquil, extremely clean, but not really wow factor, The staff were very professional and look very nice in their uniform. I was taken to the treatment room, it’s a big size treatment room include own private washroom and steam room inside. The room was quite spacious, had nice, simple décor and was presentable. There was also an adjustable massage bed with thick soft cover. So far so good! But the treatment was just Ok. I experienced better.

Went here for a Pearl Radiance Facial. The spa is so decadent! You get your own spa suite with shower, bathrobe and slippers, washroom, bath tub, and vanity area. The shower is also a steam room.
The only thing that bugged me was that because these are individual suites, I almost felt like I have to leave right after because they probably have it reserved for other guests. If you want to use the steam room in the suite, it costs an extra $ 30 for 20 – 30 min. I didn’t think that was worth it. Also, their common lounge is the waiting area, so nothing special about it, doesn’t feel like I can just sit there and relax while other people are checking in (hence, minus 1 star for that). Otherwise, service is excellent. This place is not cheap, I ended up shelling out $ 250 for the facial and steam room usage + tax & tip.

So wonderful. I booked an hour with their RMT as a little pre-​holidays treat to myself. Beautiful spa. The doorman at the Shangri La Lobby showed me personally where the elevator was The receptionist greeting me like I was their best customer, brought me a lemon water, and made me very comfortable.
The massage therapist (Jessica) was a complete professional and made the whole service very comfortable and downright flawless. I didn’t feel rushed ever, yet still made it out in good time, and my receipt to send to my insurance was ready at reception when I was ready to pay.
This is what going to a spa is supposed to feel like.