Docksteader Subaru

I just bought a 2015 Subaru Forester and 2015 Wrx sti from here. So far so good, as good as last brand I always bought from (Lexus).
Test drive a Subaru product! It’s a blast… the test drive of Wrx sti made me buy the one I was testing! Could not get smile off my face!
Great dealership!
It does seem lmd people just like to complain. No one is happy in lmd?

Service Department ripping people off. Their service department charged me $ 134.92 + tax for my first oil change last year, for my Subaru BRZ (mechanically the same as Scion FR-​S). I just got an oil change today at JP Scion Downtown, and the same oil change (synthetic oil) cost $ 54.95. Enough said.

Not sure why only the unhappy people have posted reviews here. I’ve bought two Outbacks from them plus serviced my Subies exclusively through them since the ’90’s (except for a few oil changes). I’ve also referred friends to them and they’ve all been happy. The service dept has always been excellent to deal with as has the sales dept when I pick up my car late in the evening from there. It’s great that they offer a free shuttle to get me to work however, as I’ve told management a couple times, the driver’s skills are poor and I will no longer take the shuttle (hope he’s retiring soon). I was recently there asking about the 2015 Outback and will be buying one from them as soon as it’s available in the spring with the Tech package. So, as I said, I’m not sure why only unhappy people are posting reviews… maybe the happy ones are too busy cycling, camping and doing other things that many of us Subie owners like doing. :-)

*Subaru service is now attached to the dealership building. Its no longer beside Craftsman collision.
I pretty much never come here anymore because of their terrible service. We’ve owned 4 Subarus in the past 10 years and avoid bringing our service appointments to this location. Their sales team is hit or miss. If you look young (and poor), they won’t treat you well.
Just recently I received a letter for a recall on one of our cars. I phoned in and specifically said «I got a letter for a recall». An appt was scheduled for two weeks later.
Long story short: They have no idea what customer service is. If you want to read the details they are below:
– removed the details, it was too long winded –

I did service my previous Legacy at this Subaru location and the service was reasonable and customer service was nice. I did upgrade to an 2013 Outback and I was very disappointed to find out the service charges went up by over 350% and the only explanation I was given by the service rep was that Subarus 2012 and newer are more maintenance demanding, argument I just don’t buy. I think is quite a rip off and they charge Volvo or Mercedes maintenance labor for Subaru. Very disappointing for Subaru which is a decent brand I choose already second time but this particular service centre is just not reasonable in their prices. I also compared to Langley and Wolfe is way much cheaper for the very same service. They charge so much perhaps because is in the city of Vancouver where everything is so much more expensive than anywhere else. Sorry but I would not recommend this service centre to anyone for this reason of being unreasonably expensive.