Dunbar Upholstery

I am surprised that this has received such low reviews. I’ve been the Marpole location and have received awesome customer service. is this the same company. just two different owners? I didn’t get a quote, I just looked at samples as I was interested in getting my existing black sofa in my basement suite reupholstered after a basement flood early this year. I found the person working here very informative and patient while looking at samples. The only reason why I didn’t go with these guys is ’cause the sofa was able to be restored and handled by the restoration people. They do foam cutting and have been interested in getting some foam cut, therefore, I will be back at some point. My review is based on communication which is a huge issue with me.

I don’t usually like to spend time writing negative reviews, but, after my experience with Dunbar Upholstery and Autotrim, I feel compelled to warn other consumers. I had a dining chair that had a unique base and needed its seat fixed, not just upholstered. I suggested that they take the seat off the frame so I could show them what my concern was and get their opinion on what could be done. The upholsterer got offended, rejecting my suggestion, and added that «I wouldn’t ask how to do your job». That was the first of many red flags. He then quickly assured me that it would be easy to do and that I should bring all six of my dining room chairs in to do all at once, even though only three needed to be fixed. I agreed, and was told the bill would come to $ 300 cash.
But after they didn’t show for the scheduled pickup from home and the 6-​hour turnaround time they promised me, I started to question their reliability and changed my mind. I told them just to work on the one chair I left behind at the store. When I arrived 3 days later to pick it up the owner said there was a glitch and that they couldn’t fix it properly. There seemed to be a very temporary fix in place and the chair looked worse than when I had last seen it. (The owner told me that it would last another 10 years when I asked about their work). I was disappointed since they could have come to this conclusion earlier had they disassembled it as I had suggested. There was also no communication from them as to the difficulty they were having. The owner rightfully didn’t charge me, but the upholsterer would add, as I was leaving, that he suspected that my «intent was not to pay»!!!
The seat, by the way, gave way as soon as my 185lb husband sat on it when we brought it home.
This experience was costly only in time and frustration, thankfully. Avoid this place if you value solid craftsmanship, reliability, honesty, decency, and respect. We can all do without passive aggressiveness and rudeness as consumers, and as human beings.

I have to agree with The first reviewer. This woman has the worst costumer service I have ever encountered, and the job they did restringing expensive garden furniture was cheap, shoddy, and not what I asked for. I paid $ 500 to have them ruin 2 chairs. When we complained she yelled at us in front of another customer that was in the store. Unbelievable! She promises one thing and delivers another with lots of bad manners, aggression, and arguments.

If I could give zero stars I would. The big girl owner is scary– she quoted me a price for a headboard verbally– but when I received the invoice there was 40 bucks extra. So I called her to ask what’s up and ended up getting yelled at her and having her hang up on me for no reason. Talk about bad service. That big woman is outta control so if you are planning on going there, make sure you get everything in writing and then photocopied so you both have a copy. And maybe bring some bodyguards so the scary woman don’t eat you. There were more complications and more bad service stories with my whole experience there but that phone call topped it all. I had to mention the worst customer service I have ever experienced! Buyer beware!