Engraving Place

Very rude, poor customer service. Very difficult to find the store and difficult to get a hold of over the phone. Unfriendly and condescending staff

I took a graduation present watch in to be engraved and they completely scratched the back of a brand new watch. The owner made a bunch of excuses and tried to blame me but the reality is that it was a brand new watch from Nordstrom that didn’t have a mark on it when I brought it in. Avoid this place.

Not sure how to wrap this up in as few words as possible, but i’ll try. Firstly, Mary the face of the shop /​owner I presume, right from the first phone call and quote acted like there is know one else on the planet who can do engraving. I was in a bit of a time crunch so I decided to not heed the warning.
I made my way downtown and into the 6^th floor location 2 weeks prior to the day I needed my «engraving» done. Swiftly greeted by Mary and 5 minutes later she said I would have an email later that day or the next with a sample of the work. A week later I went in with the last piece I needed done and only then did I get the email with sample fonts. Again at this time we chose the exact date and time for me to pick up my goods.
Two weeks after I dropped off my product to be engraved I show up only to be told they need one more hour to complete them. I asked when she started the process and she replies «yesterday“and it’s taking longer then we thought. Clearly not to concerned with my time, or our agreed upon timeline in writing for finished product.

We all know how fun it is to find parking and pay for parking in the downtown core. I left very disappointed without my product.
An hour later I received a phone call from Mary apologizing and telling me she will deliver my goods. Clearly she understood that she dropped the ball on this service and had to make good. How? By delivering the goods to my work, and saving me $ 2.40 off the bill.
The product showed up and looks «OK». I dropped the ball more then she did by not asking what it will look like and exactly what the process of her engraving is. Yes, the product is done, and it has font on it, albeit for more money then the actual product costs. My advice to anyone needing engraving done is take the time and know that this place is NOT THE ONLY place in town to do this type of work. Look for a place that respects peoples time and patronage more then she will.
On another note, my wife got my wedding ring engraved by her last year, (this is how I ended up here) and she also felt the same amount of respect /​lack there of from Mary. We will not make the same mistake a third time.

Last week i was looking for a place to get a metal urn custom engraved. Since this is going to be the resting place of a loved one for a very long time I really wanted to find the best Engraving service available.
This was the 3^rd place i called and im really glad i did!
Mary was so helpful; she very promptly provided me with two beautiful proof layout options and was very helpful and courteous from start to finish.
The turnaround was only 2 days versus the 10 to 14 days that the other places told me they would require.
And the two other places quoted me nearly double what I paid here.
Most importantly her workmanship was flawless.
I was so thrilled with the service that I received here that I’m actually looking forward to needing to have something else engraved soon… juuuuuust maybe not another urn! Touch wood! ;-)