Enterprise Rent-A-Car

Great service and great prices at this location.
Only reason I’m not giving 5 stars is their weird fueling policies. I’m used to rental car companies providing a car with a full tank of gas — You either pre-​pay the cost of filling the tank, or you ‘bring it back full.’ This location doesn’t provide a full tank with their cars, so when you pick one up they say things like «It’s at five-​eighths of a tank, bring it back at that level,» which is annoying. Who knows how much fuel takes a Nissan Altima from a third of a tank to 5/​8ths??!
Their explanation is that they don’t have enough staff to take the time to refuel the cars, and they pass those cost savings on to you in the form of lower rates.
It’s true their rates are good, but there’s an Esso Station FIVE BLOCKS from their location. How hard would it be to get the guy who cleans the cars to zip it up to the station and fill it up?
We’re talking 8 – 10 extra minutes here.

I go out of my way to rent with these guys.. . that and often they’re the cheapest car in Metro Vancouver. In any case, they’re way less slimy than other rental car places. I never feel like I’m getting hosed when I walk out of there. That and they’re very liberal with return times… meaning if your rental ends at 5pm on a Sunday, you can return it at midnight with no problems.
Other than that, the cars are great, and the guys are really nice. It’s a little out of the way but I often use car2go or Evo to pick up the vehicle.

After being ripped off by another car rental company, I didn’t expect good things going into this transaction, as I felt that any car rental company was a scam.
Enterprise greeted my party with bottles of water and lots of smiles, in true Canadian hospitality. We were were upgraded to a newer vehicle (with only 200 kilometers!) after being given great directions to our destination by the friendly staff. Upon return, it was a painless check in, with no unexpected or unexplained taxes or fees.
Great job, Enterprise — I promise we’ll be back.

I was quite impressed with Enterprise. Even though it was a bit confusing walking out to the van pick up location (I know they don’t control signage at the airport), we grabbed a couple of free carts and wheeled our luggage to the van.
At the van we were met by what I’d consider a Vancouver Living Treasure, Heinz. An older fellow with a subtle sense of humor, and wanting so much for our visit to be a pleasant one. I wanted to adopt him and rent him out in Kona as everyone’s favorite grandfather! Seriously he was the nicest person I’ve met in decades of car rental van shuttles. When I tipped him he tried to refuse, saying it was not necessary. What he didn’t realize was how much we appreciated his welcome; it was priceless.
We had to upgrade to a larger vehicle as my daughter seemed to think that she was packing for a polar expedition. We were given a beautiful Ford Edge with very low miles. It was a perfect vehicle for us in Vancouver and Whistler. The gentleman that helped us at check-​in was equally friendly and helpful. It seemed like an unusually happy car rental place, which speaks well of management.
I realize car rentals can be pretty hit and miss, but I was very pleased with the service level and friendliness of Enterprise both here and in Spokane. I’m now a convert!

Totally awesome service… Just rented a truck for the day and they were great! For sure renting from them again

Ditto to what Grayce E. wrote.
I have rented quite a few cars while travelling elsewhere but have never needed a rental car in Vancouver. I was very impressed with Enterprise! They gave me a cute little Toyota and clearly explained all the policies and documents. I appreciated the quick pick up and drop off procedures and the ride to and from the Craftsman Collision location on Main St. Definitely recommended.

my insurance company uses ERAC for claims service and this branch is exceptional. 8 am there was an SUV at my body sho[p to pick up three customers, and we were whisked back to the Fraser street location.
high touch service, goo drange of cars and staff with the flexibility to make decisions that affect the customer experience. If my car comes back before Friday, I’ll give these guys an extra star as a bonus!

excellent service. We are not treated like a wallet. I have experienced budget and I can tell you, they are not thieves. It’s difficult to find a fault. Go ahead without hesitating.

I recently had some work done on my car through Craftsman collision and they have a partnership with Enterprise so my rental car came from them.
I was so impressed with all aspects of the service I received. From the moment they picked me up from garage to when I dropped off the car. I had a few questions about the car (mainly damage I noticed after I left with it) and had to call them twice. Both times the agent was very helpful and reassuring that I wouldn’t be charged for the damages. When I dropped the car off, I happen to leave my house keys in the car! They were waiting for me the next day when I went back for it. No complaints. Excellent service!

My wife and I recently rented a car from the local Enterprise after seeing an internet special where we could get a compact car for the weekend for $ 45. After booking online, we got a phone call from Enterprise saying that they were out of cars, but that they could try to find a car for us at a different location. They sent a driver over to pick us up and we arrived at their office to do the paperwork. They called a cab for us and the Enterprise guy paid for the driver with cash out of his pocket. Given that it cost him $ 25 to get us over to the other Enterprise location, they could not possibly have made a profit off of our rental. I was really impressed by the service that we received and that they really went out of the way to make sure that we weren’t left without a car for the weekend.