Galileo Lighting and Design

I was searching for lighting for my home renovation and didn’t want to go to the traditional big box stores for this. I came across Galileo and wandered in to see what they had. I was immediately greeted by the manager Bill and he spent a great amount of time helping me choose lighting for my project. They don’t keep any inventory, but order the pieces directly from the manufacturers which get shipped to the store. At first I thought this was a nuisance, but understand it would be impossible for any lighting store to fully stock all the fixtures out there. The selection was huge and I appreciated Bill’s help in searching for the right fixtures. The order I placed was fairly significant, as it was for most of the rooms in my house. Bill updated me regularly on delivery times etc. The service was top notch up until this point. The only «surprise» that was thrown at me was that I had to pay for shipping, which wasn’t mentioned until I placed the order.
Service strangely deteriorated once my order arrived. There were some items missing from my order and I kept getting brushed off every time I asked about them. They weren’t big items and in the grand scheme of things, not costly enough to make a fuss over. But it was very annoying that I was told that nothing was missing, even though there clearly was. I didn’t complain and just left it at that. A couple weeks later, I inquired about purchasing some extra lighting. There were just a couple pieces, nothing like the big order I had placed earlier. I was surprised when the quote I was given had a smaller percentage discount than the one I was given on my previous order just a few weeks earlier. It was as though I was a brand new customer and my previous business was not appreciated. I decided to just buy the pieces online instead and I found the selection and prices to be better.
A few months later, I emailed Galileo with a very basic question on one of the pieces I purchased from them. No response. I will not be returning.