Greenfield Spa

I had a facial and a massage, and it was my first time at the spa.
Décor– Was nice, there is a fountain in the sitting room with all the shebang, tea, coffee, water. Space was used efficiently. Ambiance is relaxing. It’s not sterile like spa-​utopia.
Facial– Full cleanse, extractions, «pore-tightening“wand, cooling mask, moisture mask and a fantastic face and neck massage. I was very impress with the facial, I did a touch up and went out to a concert later that night– no redness.
Massage– Not their forte, it was spa like. Not their fault because I’m used to my regular masseuse who works out all my knots.
Service– Made reservation via phone in English. Arrived 10 minutes before treatment. Greeted promptly confirming treatment and sat down to a beverage filling out a form in the lobby. Made way to use powder-​room– Clean. Off to treatment.
Post facial/​massage, greeted with beverage and chilled. Made payment/​tips.

I bought a IndulgeLiving voucher for a 60min facial and 30 face, neck, shoulder, and scalp massage for $ 38, thought I give it a try. When I called, they answered the phone in Cantonese, so I wasn’t sure if I called the right place. Please use some English, this is Canada!
So I got there for my appt around 10:30 (my appt is for 11), the front door was locked but the open sign is on. I had to knock on the door. When I got in the esthetician who opened the door doesn’t seem like she understood English, but soon the front desk reception/​manager came out and she was wearing one of those medical mouth cover things. They had me fill out a form, didn’t even offer water or anything.
Then the receptionist asked me if I wanted to go to the washroom, I did have to go pee. I got there, there was a full change room w/​lockers and shower. She kinda just left me there and said to «take your time». I didn’t know if she
wanted me to change there and use the steam room, or what? They didn’t give me a key, didn’t tell me what to do or where to go, didn’t ask me if I wanted to use the steam room. So i just came out to the lobby of the spa. Then my esthetician (not the one that open the door for me) came to get me and the older one (one that opened the door) said to her in chinese that I speak English. YES I’m Chinese, and don’t speak Cantonese, but that doesn’t mean I don’t understand what she just said!
So my esthetician took me into the first room (btw she looked like she’s around 18), had me change in the facial room even thought they clearly have change rooms. The facial its self is not worth regular $ 128, my esthetician kept going in and out of the room, a couple of times she just left me for like 15 – 20 minutes w/​o telling me what the hell she was going or that she was going to get products. She also didn’t fully close the door, she left a crack so I can hear all the talking and commotion outside and let me tell you from experience, Chinese people don’t talk quiet. It wasn’t that relaxing, and I definitely did NOT receive a scalp massage like the voucher said. The facial/​neck/​shoulder massage was alright, but it was definitely not 30 min long. I think the only time when she actually closed the door was when she left me to change and she left me when I had the mask on.
I had 2 zits on my right temple, and she kept picking at it when she was removing my blackheads and it hurt (I’ve had facials before and had blackheads removed, I know for a fact and I’ve been told that I don’t have much, and it shouldn’t hurt this much!). I’m not one to complain even if it’s bad, but I should spoke up, it was hurting pretty bad.
I give them 1 star for being a new place and 1 star for the facial/​neck/​shoulder massage even though its not that great… seriously, I need to stop going to asian owned spas and lower my expectations.