H&R Block

Short story
Cons: Not enough communication. Slow progress. Unhelpful admin staff. I will not go back because of unacceptable service.
Pros: Competitive pricing and my returns were filed correctly.
Long story: I was not kept informed of progress on my file. When inquired about the lack of communication, I was merely told the office was «crazy busy», which is not an acceptable professional response.
Employees seemed to be overworked and overbooked as my file was not dealt with in a timely manner: it took almost 2 months for my Canadian personal return to be filed and my US return has yet to be completed. My file seemed forgotten because the accountant expressed surprise to hear from me when I was FINALLY able to get ahold of them.
The administrative aspect of their office needs to be streamlined; my appointments were not booked for enough time and a particular staff member seemed very confused with basic questions I asked, which I suspect is due to an English language barrier.
I have used H&R Block for several years and I have yet to be impressed by their service; they have lost a customer.

NEVER, NEVER, NEVER trust in this company! This place is a huge messy and they dont care about you.
1 — Our accountant (branch at Homer St) didn’t know where she left our folders two times we went there! how can I trust in a company that has a high potential to lose your personal documents?
2 — we started filling our US and Canadian taxes on beginning of March with them, but every time they asked us to go there to sign the docs and send it, they could not do it because they needed more documents. So they wait us to go there to say that there is more doc missing.
3 — Our BIGGEST problem was about our US tax (the only reason why we decided to go there). Like I said, we started doing it beginning of March, but they started to postpone to finish our US tax because of clients that come late to do their Canadian tax.
After 1 month, Our accountant ended up saying she was going to contact us end of April to sign the US papers, but she never did. In total, We waited 2 months to get this done, but this never happened.
The last 2 weeks of April, we tried to talk to her several times in a row and she never contacted us back. It is already May and still nothing. We already lost the first deadline. Again, we started talking to her 2 months ago. So, today me and my Husband decided to go to the branch (Homer St) in person to solve that and they simply gave us back the document and, according to them, this was the best they could do, otherwise we had to wait at least 2 more weeks because they put other people in front of us. Seriously???
Ok, now I have to find someone else ASAP to help us on that because H&R block screwed us.
If someone wants to know who is the accountant, feel free to send me a private message.