H&R Block

I am giving a 2 purely because the lady who helped me was really calm and lovely. H&R struggles with scheduling. During tax season no one should be left to attend a location on there own. ever.
She had a huge line up of people from 5:30−7pm and no one available to answer any questions for people walking by. I ended up having to explain to most of them that they seemed short staff and it was a better idea to call. After waiting an hour for my 6pm appointment, and remaining in the mall after it closed I was told my taxes were going to cost me 250 $?! No way. Sorry but No.
I will not be going back to H&R block. 250 $ for one 15min appointment and a 10 minute follow up.
Thank you to the lady, who will remain nameless, for handling that stress that she did.