Handy

The worst company I have ever dealt with. They have cancelled 5 of my appointments due to «unexpected last minute call off» just 5 minutes prior to the cleaning time. 5 times! Just today, they cancelled literally minutes before the schedule booking and rescheduled to tomorrow 11 am (never asked it this was convenient for me) so I had no time to cancel on time! This is beyond ridiculous as this time does not work for me and I now have to pay $ 25 cancellation fee!!! They have the worst customer service and keep scamming their customers. Penalizing me with $ 25 fee for them cancelling last minute?
I am gonna file for a chargeback and file a complaint with BBB.

The first cleaning was awesome. She didn’t even ask what needed to be done. Everything was so clean and the lady stayed 15 min extra to make sure everything was done. 2^nd cleaning was awful. She broke one of my tooth brush holder (ceramic) which I bought from Japan. Not sure what she was trying to do with that but she felt bad and told me she could bring it home, fix it and bring it back. I didn’t want to spend extra effort or time to do that so I glued the pieces myself (still looks ugly though). I could see dust under the couch, dining table and I specifically asked her to clean the doors & dirty spots on the wall. It was the same when I came back. 3^rd time I asked for the lady who came for the first time. She was not available and I got the notification less than 24hrs so I couldn’t cancel. Handy just sent me an email saying that sorry the requested pro is not available and we have somebody else for you. didn’t even ask if I want to change the time so I can have who I requested. The guy who came in tried hard and followed the instruction well (where to clean) However I could still see dust behind the door and bathroom mirror was filthy and saw garbage not picked up in the bathroom floor. I tipped every single cleaner at least 20% but I just feel like I wasted my money.

My love affair with Handy is over. While the first cleans were awesome, and we eventually got a regular person for our biweekly clean (still, not regular enough to give a key to, which adds a level of complexity with having to have someone home to let them in but whatev), and things were fine until this fall. Then we had one clean where, instead of the cleaner we were expecting, we got a male cleaner who didn’t know a sponge from a hole in the ground. We reported the terrible clean and… no response. Nothing. Then a cleaner for a move-​out did a shit job AND left early. No response to our complaint. Then the very next cleaner didn’t show (of course they already charge our card). We rescheduled with her directly and she didn’t show AGAIN. No response to my complaint filed through the website — 48 hour response my left foot.
This is all in October-​November 2015. Kicker was last week when the cleaner showed up without any cleaning supplies at all. She said she usually checks in with the customer if she needs to bring it but their system was down so she didn’t bring the supplies… WTF? If you couldn’t confirm, why the hell wouldn’t you bring supplies just in case? First time EVER we’d been asked that, and we’ve been using the company for almost a year.
Best part was when she rescheduled for the next day, she was a half-​hour late (remember we have to let her in so were waiting around) AND did a shit job. Once again, no response at all to my complaints, no way to talk to a live person on the website at all, and I’m done. I’m going to talk to Visa about getting the charges reversed and will spread the word high and wide to stay away from these idiots. SO UNIMPRESSED that they would treat good, regular customers this way.

I purchased my 1^st cleaning through Groupon and Handy will be coming next Monday, November 30^th.
My question is… are they BONDED & INSURED? Do they also give out receipts upon arrival? (after they have cleaned your home)
I am looking forward for my spotless, professional cleaning and I would like to thank all you for your comments below. Some are good and some are not so good. Everyone is entitled to their own experience and opinions which I highly value.
Also…why do they not have an actual address or phone number to contact directly?
When you get a moment please respond back to me.
Thank YOU

Cleaner was great but their customer service really stinks. No flexibility (unless they cancel, in which case they feel free to reschedule whenever they want!) I needed emergency assistance due to a mistake I made booking online, and it took them over 7 hours to respond… at which point they couldn’t help at all.

Vynka was great and even showed up early. She did a very good job and took direction well and brought all of her own stuff which I appreciated…

WORST cleaning service ever! Stay away!
The first 2 times, the cleaner showed up and did an ok job. Then, for 4 other bookings, NOBODY showed up! I tried to call the cleaner (as they give you their «number») nobody answered the phone! Then you want to call their customer service, well, good luck to find any number on their website as the main company is in the US!
They let me down for my move out cleaning after I emailed many times well in advance to say how important it was that a cleaner shows up, a real disaster! I was SO angry! I couldn’t reach anybody to ask what was happening?! where is the cleaner???
I gave them one last chance today and again, NOBODY came… then you receive their stupid text message asking you to rate them! Are you kidding me?! refund me right now!
Seriously, don’t use them! I am sure there are other people, other cleaning company who are really willing to work and that you can trust!

I am so unhappy with this service I had to leave a review. I like the app situation — I would do everything from my phone if I could. BUT I’ve used this service for about 6 weeks now — weekly. 2 weeks they rescheduled when the booking was supposed to happen. One week they didn’t show up. Another week was done so badly I had to ask if they were even there and when I complained the cleaner texted me ‘thanking’ me for the bad review. I’m not a picky weirdy clean person — I’m happy if someone runs a vacuum through my house and wipes down the counters but it was SO bad. Like laughable. To Handy’s defence they did refund it but it was super awkward to have the guy text me angry about the review. Anyhow, this incident, 2 literally last second cancellations, no show — I’ve had 2 good leanings and those are why I kept trying. Anyhow this service is terrible and I’m writing this review to warn people. Horrible.

Horrible experience.
After being a regular client for about 5 months, a recent booking was cancelled less than an hour before the cleaning «pro» was scheduled to show up. I understand that these things may happen, but am so disappointed how it was handled. I didn’t receive a phone call or text to notify me of any changes; only an email which I didn’t see until I had been already waiting and wondering why the cleaner hadn’t shown up.
I was first told I would get a credit to my account, and then was told I would not and would need to pay for the next (rescheduled) booking. It has taken me seven emails to finally have the original visit amount I prepaid refunded to my credit card (which will take 5 days so I can’t confirm yet if they will follow through.)
The «Contact Us» webpage is extremely frustrating to navigate and my request to speak to someone on the phone was ignored.
In regards to the cleaning service itself, I’ve had great and I’ve had mediocre. My last visit was disappointing; I had requested a specific task and it did not look completed (although the cleaner swore they had).
I believe a company’s strengths is in how it resolves its issues. I’d rather have consistent quality and true customer service. Book with caution.

i bought a groupon to introduce me to this service. the online booking was very rigid, i only wanted to book for 2hr service, as my place is fairly clean, however, for a 2bd apartment, the only option was 3hrs. I went for it anyway.
the cleaning lady came on time, which was good. however, she finished everything under 2.5hours, and left. well, it was my fault for not thinking of more tasks for her i suppose. but my oven was looking pretty dirty. and i thought she’d make a professional judgement call.
anyway, i wasnt happy, but i got a deal from the groupon, so i didnt sweat too much on that. 2 months later, i got a text message reminding me someone is coming over to clean my apartment in 2 hours. What?! i didnt make that booking! the shitty thing is it is impossible to find some customer service staff to talk to and address this issue. have a look at their website, and nowhere will you see a number to call.
now i feel cheated, and scared that they will just charge my credit card on file without notifying me.
if i knew all this, i wouldnt buy that groupon. it was a $ 10 – 15 dollar cheaper, not even that good a deal!

Excellent and super friendly service! I had a cleaner named Tafara! He did a great job and was a very fun and friendly guy! Would certainly use Handy and Tafara again!

I completed one handy home cleaning session. The cleaning was well performed and the cleaner was friendly and professional. Later that same day I received a notification saying I had a second booking on that same day. Odd. I cancelled this duplicate booking, but since the notification was inside of Handy’s cancellation window I was fully charged for this second booking. I called handy (and waited on hold for 15 minutes) so they could correct this. They told me under no circumstance could they refund my charge or apply it to a future booking. Not only was this a terrible user experience for me and a waste of my time and money, it cost Handy thousands in cleaning/​repair fees as I planned to use Handy for my home and office for years to come. A company like this is not one I would ever do business with.

I booked a cleaning two days ago but the system is still showing pending AND it’s showing a wrong date! I tried emailing the issue but there’s no tooic for this! There’s no contact number listed either! I need to arrange time to be at home and nobody seems to reply. I’m very frustrated and this is just the booking part!!!

I just did an indie review of Handy so I figured I’d update on Unilocal too.
I called it «The cleaner you don’t have to pre-​clean for».
I have had many cleaners over the years and usually feel great anxiety over precleaning before their arrival. Not with Handy just down to work, no attitude, just thorough cleaning and pleasant personality.
Only after the visit I noticed on their website that each cleaning includes garbage and recycling taken out but that didn’t happen this time. :(
Very pleased with the experience.

Upping to 3 stars given their pro-​active response to my abysmal first experience. Anja did a great job the second time but i would only use this service again if I could get the same person each time.

We’ve decided to stick with handy for the past 6 months and I’m really glad we did. Every two weeks our place will get a deep clean and we’ve gotten to know the same cleaner well. Handy also has a really good app and it’s easy to cancel services and get a hold of an agent if need be.
If you live in a place without free parking like downtown there might be issues because Handy doesn’t subsidize for their workers’ parking. As much as I empathize with their frustration, this needs to be sorted out between the employer and employee and not drag us clients into it. I’ve had a cleaner show up late and leave in the middle due to parking concerns. I just don’t think that’s very professional

Well… appears the good service I got from Handy was a fluke and the other negative reviews here are warranted.
My wife made a booking with them on Wed to come this morning at 930am. One of us took time off work to be at our house, and basically arranged our whole day around the cleaning. When they didn’t show up at 930am, my wife checks the Handy app to see that they’ve rescheduled to next week with ZERO notice (no email, call, txt) to us.
She calls in (to some clueless rep in Texas) and gets the run around for 30 minutes while they try to figure out what happened. Apparently they couldn’t find someone to do the cleaning, so they just took it upon themselves to book us for another time and leave us waiting for their arrival this morning.
We had previous issues with their sneaky way of forcing you to sign up for auto-​billing, and also wasted a bunch of time getting that taken care of as well, so would highly recommend avoiding this service.

Rose was assigned to my apartment this week and she did a fantastic job! My bathroom and bedroom have been to hell and back due to the holidays and she’s been wonderful in bringing life back to my apartment. I love how handy has a whole truckload of eco-​friendly supplies as well.
The bathroom looks amazing and she even got into the corners where it’s really hard to reach. The faucets are sparkling like a glass of Champagne and the floors are remarkably clean.
The bedroom windows are super clean, dust-​free, and the hardwood floors are immaculate.
I’d recommend Rose for everyone in my Unilocal circle.

I didn’t really know what to expect, having never hired a cleaning service before, but my cleaner arrived 2 minutes before scheduled, carrying with eco-​friendly cleaning supplies and an industrial vacuum in a duffle bag and wearing a Handy apron. He was polite, and quiet and did a great job giving our place an overall cleaning. He was there for 3 hours, which shocked me because we generally clean our place within 2 hours, but I assume when you don’t know a place (or where everything goes in the kitchen) it can take a bit longer.
Next time, I’ll be more specific about some areas that I hadn’t even thought to mention — like the shower tiles and to pay special attention to the mirrors — but overall a good experience.
The service texts you prior and after the appointment, and because I didn’t have any booking issues, I didn’t have to interact with customer care — just booked it using a promo I received from Revolving Door at Cressey, and away we went. Through this booking (if it’s still available), Handy donated $ 5 per cleaning to charity, and I’m always a sucker for businesses who participate in charity in this way.

Just awful.
Left the cleaner to clean without me home and returned to have to re-​do and do most of her work. She did the kitchen and left the microwave, front of the fridge and stove un done, also the kitchen sinks garburator guard (rubber) was never even pulled out and cleaned. She was assigned the bathroom as well and didn’t even touch the shower. I booked 2.5 hours and have no idea what she did in that time, as I told her she didn’t need to do the flooring and the apartment was empty of anything (moving). I asked her to try to focus on the patio and she left a note saying it would have to be cleaned with a power cleaner. When I came home I didm it myself with no special product in 30min.
When I tried to complain, the number on the pamphlet that was left, was «out of service in my area» what a joke.