Hertz Rent A Car in Vancouver, BC

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Telefon:	+1 604-606-4711
Webseite:	link.hertz.com
Adresse:	1270 Granville Street, Vancouver, BC, V6Z 1M4 Downtown, Granville Entertainment District
Umliegende Haltestellen öffentlicher Verkehrsmittel	10 m58593 70 mDavie Street 80 mDrake Street
Kategorien:	Autovermietung

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Heute

Heute	08:00 – 12:00 13:00 – 16:00 Jetzt geschlossen
Ortszeit (Vancouver)	21:39 Freitag, 29. November 2024

Geschäftszeiten

Montag	08:00 – 12:00 13:00 – 16:00
Dienstag	08:00 – 12:00 13:00 – 16:00
Mittwoch	08:00 – 12:00 13:00 – 16:00
Donnerstag	08:00 – 12:00 13:00 – 16:00
Freitag	08:00 – 12:00 13:00 – 16:00
Samstag	08:00 – 12:00 13:00 – 16:00
Sonntag	08:00 – 12:00 13:00 – 16:00

Umgebung

Umliegende Orte durchsuchen:

Reston Development

1278 Granville Street

Yale Medical Centre

1280 Granville Street

Spirit of Howe Liquor Store

1275 Granville St

Yale Pharmacy

1284 Granville Street

YWCA Vancouver

1260 Granville Street

Adonis Greek Taverna

1265 Granville Street

9 Bewertungen zu Hertz Rent A Car

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Danny P.

Rating des Ortes: 1
Thousand Oaks, CA

Where do I begin?! If I could give them negative sure I would! Worst rental car experience ever! If you want no help and unauthorized payments charged to your card then rent with them! Jeff, Tarik and the rest of their terrible crew were rude, unprofessional and shady as heck! After numerous emails and phone calls to them about unauthorized charges they kept submitting charges to my credit card. It took cancelling the credit card to prevent further charges. Never again will we rent with hertz…

Anna P.

Rating des Ortes: 1
Vancouver, Canada

Worst service I have had at a car rental company and I’ve rented cars multiple times throughout the years. First time using Hertz and will definitely be the last time… The woman was rude. They charged unauthorized payments to my Visa card after we specifically told them to switch to my mothers Visa card, as my card has a low spending limit due to low income. And also double charged my mothers visa.
I would never ever recommend using Hertz to anyone…

EO ..

Rating des Ortes: 4
Vancouver, Canada

I rented twice from this location in the past 2 weeks since the one in the Pacific Rim (my usual location) hasn’t have any rentals available. I read all the negative reviews and honestly I was a bit concerned on what to expect at first; however, my past two experiences with them have been great. The staff has been incredibly polite, attentive and friendly and I’ve gotten great rentals.
Would definitely come back and big shout out to the staff for the great customer service!

Todd H.

Rating des Ortes: 1
London, Canada

Wow… Worst rental experience for the second time. Location should be closed due to incompetence. I’m a hertz gold member and travel 150+ days a year for business. Last November rented here and took over 1 hour to get car and even then not class that I booked. Ok, any location can have off day. Almost 1 year later and now over 1 hour. No car available. Dropped me off a another rental place where I was supposed to pick up my car. Different company wouldn’t honour rate and had to walk all the way back. No cars still waiting. 2+ hours now. Say they have a car here in another 30 mins or so.
Never again. Location sucks. Faster to go all the way to airport for pick ups.

Dennis K.

Rating des Ortes: 1
Vancouver, Canada

To sum it up: terrible. If you booked a car online, make sure you are there at least 1h before your booked time. There is likely a large lineup of people with reservations just like you. And there is only one person at the counter. It takes ages to pickup a car. Next time I book somewhere else, e.g. Enterprise just next door.

Tara R.

Rating des Ortes: 2
Vancouver, Canada

With so many options for where to rent a car I would expect that staff would go above and beyond to set themselves apart from the rest. The opposite seems to be the case at this Hertz location. I’ve rented from them in the past and never been overly impressed one way or another, but this last time just made me mad. I’ve come to expect slow service here — but I do not appreciate being flat out ignored. When I went to return my vehicle there were 2 staff attending to the 1 and only other customer in the office. Neither of them acknowledged my presence — for almost 30 minutes! It wasn’t until three employees from outside came in to see me still standing there that anything was done. One spoke to an employee at the desk (who at this point was just staring at his phone). The desk employee ignored the other employee pointing me out. Finally, one of the employees from outside came over, apologized, and offered to take the keys and have my receipt mailed to me. About 30 seconds is all that took.
Next time I’m looking to rent a car I will be looking elsewhere, to a place that actually acknowledges their customers and appreciates that they are the reason they stay in business.

Bob M.

Rating des Ortes: 1
San Francisco, CA

OK I’m looking at all the bad reviews on this location and I’m just going to pile on. We made a last minute decision to rent a car and head for the mountains. We thought we might not get a car last minute but we weren’t prepared for absolutely horrible customer service in the land of friendly and helpful Vancouver people. I stood in line at this Hertz location for 40 minutes while the two agents behind the counter handled 5 customers in front of me. 5 customers in 40 minutes by two agents. The office was full of other customers waiting for cars that were late; apparently very late. Everyone was angry and the agents were combative. One agent had a running verbal battle with a customer was not happy with them. When I finally got to the counter the agent said bruskly, «We don’t have any cars. We’re sold out until next week.» I said perhaps you could put a sign on the counter saying you’re sold out. That would save people like me 40 minutes in line for no reason. She said, «No I can’t do that.», and turned away. It seems both Hertz and the local office are a mess there in Vancouver. Beware.

Stephanie M.

Rating des Ortes: 3
Mississauga, Canada

After being stiffed by another car rental agency, the hotel concierge arranged for us to rent a vehicle at this location… only the information that was passed on to the concierge (and on their website) says that they are located at the Canadian Place, not on Granville… after taking a cab and walking around for a bit we were told by the hotel on site that this «error» has been posted for years on their website and they keep it that way because of all the cruise passengers that come through Canadian Place. well, we weren’t cruise passengers and had to travel to this location unnecessarily. Once we arrived at the correct address we were processed within an acceptable time… I feel bad for the ladies at the front desk who must hear it time and time again about the wrong address… The vehicle we had wasn’t completely clean, there was leftover receipts and trash from the previous occupants, the gas tank wasn’t completely full and there was an issue with either unbalanced wheels or the brake pads we discovered once we hit the highway, as the steering wheel would shake whenever my husband braked. Overall it was fine, but could use some improvements for sure.

Sebastian P.

Rating des Ortes: 2
Vancouver, Canada

On occasion I rent the one or other car. Either to transport larger things or for visitors in town. Usually I use Hertz for this purpose. During travel I usually rent a car at every location, about 40 times a year as I travel quiet a bit. At Hertz this gives you a frequent renter status which is called ‘Presidents Circle’ it is supposed to give you dedicated service and also guaranteed free upgrades.
My satisfaction with this station that moved to 1270 Granville Street however has been everything but pleasant. Customer Service (or the lack thereof) seems to be a huge issue there. The second issue is operational procedures and quality assurance. I gave them 3 chances to convince me of their service with the result of 3 failures. The first car broke down because the brakes haven’t been checked properly, the second rental I did not receive my upgrade that I am entitled to. The third time they tried to tell me that a Corolla is an Upgrade from a Ford Focus. Come on people, try to tell that someone who rents one or two times a year but not me (actually, better don’t lie to anyone). They do also not rent any Prestige Collection vehicles like Mercedes or Volvo. Upon return of the second rental another customer tried to pay in cash. He got told by the agent that they do not carry any change in the branch and he would have to pay exactly up to the cent or alternatively he would not get any change. Ever heard something of the obligation to accept all legal tender, Hertz !?
Anyhow, I would recommend to rent your Hertz car from the airport, people.
Drive safe! :)
~S

Hertz Rent A Car

Vancouver, Kanada

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9 Bewertungen zu Hertz Rent A Car