Kal Tire

Great service and super friendly staff! I called ahead of time to see if they were busy because one of my tires was leaking and I believe I spoke with Aumar (excuse the spelling…) on the phone. He told me to just come on by. Arrived and they were able to get my car in and finished repairing the leak within 15 minutes! Aumar handled my transaction and he was really nice and easy to talk to. Plus, he gave me a free service, which I wasn’t expecting at all considering how I went in 45 minutes before they closed. Plus he explained what happened to my tire as well as I am not very car-​savvy, so all in all, it was a positive experience for me. Definitely going to make another visit whenever I have other problems.

Fantastic service! Friendly, knowledgable, took the time to understand what I needed before presenting options at different price points. Even during their busiest season, they had my car back to me with new winter tires in less than three hours. I’ll be going back for a full service after ski season!

I (finally) got a competitive price on my four tires, but these guys did not get my car back to me when I absolutely needed it. Plus, after spending over $ 600 they didn’t even dress the tires when my car was ready.

Polite enough service. Its a garage not a Restaurant but place very busy and they seem have a lot of Customers hence the need to go above and beyond was not there. The Young Brunette Woman behind me got better service I noted. A «coupladays» I got told so so went to a Mechanic in Burnaby on McPherson Ave who were cheaper (on checking, less per hour/​Labor) and had car fixed within 24 hours. Kaltire Burnaby does have very good customer Service from past experience. Life is great when you don’t need to try! (when good is good enough). I had no callback from Manager but got a very nice Business card. Meh!

While everyone at Kal Tires was professional and courteous… they did not do their job. We had a rental car that got a flat caused by driving over a stray nail. We were told by the rental company to take it to Kal Tires. The mechanic took a look and said it wouldn’t be a problem. They were quite busy so we waited an hour and a half while they patched the tire.
As I said, everyone was very pleasant and they only charged us $ 33. We left feeling confident and with a receipt stating the car was fixed and all looked good.
BUT the next day we went to get the car and the tire was completely flat again. We looked, no nail, just not a good patch job. The flat caused us to almost miss our flight, as well as an extra day charge from our rental car company.
I just feel like if you specialize in tires… this should have be a slam dunk. No such luck.

Ok guys,
I went back to the shop, Steve was very courteous in knowing the issue and he quickly took my car inside to get it checked. They will definitely make you to trust them and their work. Then I got the news saying there was many puncture holes in the tire, and recommended to buy a new tire as if they would have fixed the leak then some days it will again leak because the puncture holes was close to each other. Overall I can’t rate this shop more than 2 as at beginning itself if they would have told me about this problem I would have opted a tire Change instead of the wheel bearing change. I ended paying a lot of money for the mistake they did.
I don’t have any problem going back here as they give very good customer satisfaction, but make sure u don’t opt for whatever they say immediately and end up paying a huge sum of money !!
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Guys,
Please ignore the below comment,
These people are just a rip off, I had given my car for a leak repair on one of the back tire and It looks like it’s not fixed. The leak is still there and they have repaired some other stuff which is unrelated and charged me $ 350 for it, off course I had told them to repair it but they have missed to fix the Main issue that I had opted for ! I am going back to chat about this and see what action they will take.
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This tire shop is awesome!
Steve was really good in explaining stuff, u don’t have to have knowledge on tires while explaining the issue. Just few words are enough and they will figure it out.
Had a leak on one my tires and some wheel bearing issue on my front tire !
Felt little expensive but they have done an amazing job, my car is smooth while driving now.
Great job guys ! Keep it up!

Seems to be an ok place for tire stuff, but they recommended a bunch of service to my wife that was bordering on dishonest.
Advised her that the brakes needed to be done as well as calipers, advised that’s whole bunch of bushings needed to be replaced. Total suggested bill was $ 3500. I intervened and took it to my mechanic that said that my car needed nothing and brakes would be good for another 2 years based on our driving. I even got a second opinion that confirmed the diagnosis.
So stay well away for anything mechanical.

Everybody was very straight forward and professional. Gave me accurate quotes over the phone and were happy to accommodate my request to leave the car there over the weekend.
Had two flat tires and they were happy to change one tire for me when I brought it in, and bring in the car with the other three tires to get changed later. Saved me some money avoiding a tow truck there!

So I got a flat tire today… I had to call a tow truck because I dont have a spare tire or a jack. Pretty upsetting to say the least. The tow truck took forever and when he finally got me to Kal Tire, it was about 10 minutes to closing time. They took me right in, fixed my tire and didn’t charge me because I bought the tires there 2 years ago… I was floored… very nice way to end a crappy ordeal.

These guys are awesome. I have been to them twice with various problems and each time I have had great customer service and the job was done quickly at a reasonable price. I am the kind of guy that normally goes where the cheapest price is regardless but Kal TIre has made me a loyal customer.

Great customer service. Kyle was honest and friendly and when I was talking about a new set of tires he wasn’t trying to push me in some expensive brand that I didn’t need. It was a realistic and he gave me viable options. Great job.

I have had mostly good experiences from this shop. They are often quite busy so you have to make an appointment.
On one occasion that I had an appointment to get my winter tires put on, they told me it would be 45 min so I decided to walk over to the seawall. I ended up returning 90 minutes later to find that they had forgotten to put the winter tires on. Winter is coming and I needed those tires out of my back seat.

These guys define honest, quality service. They treat you like you’ve been a loyal customer for years, every time, even if it’s your first visit. I’ve been here a couple times and a number of other shops around the downtown core but no one has that «friendly neighborhood mechanic» feel like these guys. I’m done trying out other shops, Kal, you’re the one for me!

Unfortunately my experience does not reflect the reviews here.
This is a double whammy because it’s the second «0» star review for a kal tire. The first bad experience was at the Ontario and Marine Dr. location which I visited one year ago. I retracted that review as they compensated for the trouble. However this is a second Kal tire that has also compensated for my trouble which is a key sign that I should warn others of their poor service and hopefully help others from «wasting» their time at this franchise.
long story short at this Main st. location:
–booked an appointment one day ahead for 4wheel alignment for my Honda
–came back to pick up car after 2.5hrs, machine was down, alignment was not done
–came back again, alignment done but one wheel still out of alignment as shown from their computer print out.
–I told them to redo the alignment again, they said it could not be done, I said I know it can be done because I have seen the adjustment rod under the car, they asked their mechanic, they apologized for their mistake, I was not charged.
–They wasted an extra 2.5hrs of my day off due to their poor service and the alignment is still not complete!
Yes some staff were courteous but a %100 refund in the alignment does not cover for the loss of half my day and the frustration having to deal with their incompetence. Not everyone has a mechanic’s background to cover their own back, unfortunately this shop won’t cover your back either.

Had a nail puncture in one of my tires, they did a great job. Best of all they didn’t charge me for it! Will definitely return for future tire work.

I don’t know how they teach these guys to provide «True Service» because they really do provide top notch service all the time. I come here pretty often as we have multiple work vehicles that run into flats. It is as hassle free as can be to go into Kal Tire and I love them for that!

This is my entire family’s go to car repair shop.
After being cheated in other auto repair shops (see previous Midas Richmond review), I don’t mind driving all the way to Vancouver to see Carlos Manahan, or any of the other nice & most importantly HONEST mechanics here.
I’ve had oil changes, a (nailed) tire repaired here, had my front wheel bearing replaced for my highlander –ALL for LOWER than the Toyota dealer’s quotes. My sister also had her BMW repaired here and she’s still very happy with the outcome.
Two thumbs up! :)

Can’t say enough good things about this place and the guys there. Professional, punctual, and genuinely caring. These guys understand customer service and bring a high level of care and attention. I had a few minor repairs needed for my tires and both were done quick and no charge! Definitely recommend this place and wil return when my rear tires need changing.

Just went there with a flat tire, they took slightly longer than they had told me before (still less than an hour though) but they did not charge me at all. Good service, definitely will be going back.

Guys here are great. Very helpful.