Kitsilano Cold Beer and Wine

Lived here for months before seeing the store, due to its quiet profile. Popped in one day and was surprised at the great selection and friendly, helpful service. Love that I can bring my little dog in with me, makes a huge difference for being able to shop. :)

I was in the hood to visit my best friend. I came in here to get some cheap Vodka to make my own peppermint extract from scratch from baking. Small shop, however, well stocked. Prices were all over the map. Customer service was good.

great selection… good service

I like this beer and wine store! It has a decent selection of wine and they recently added an extra refrigerated section to house artisan cold beers. The staff are knowledgeable and friendly whenever I am in there. They also have awesome hours and are open 7 days a week.

Its too bad there is one bad review, dating from previous owner. New owner has been active lately (last 6 months) making significant improvements to the store décor and stock. There is a strong focus on craft beers, with one of the best selection you could wish for in the city. Best of all, the staff are knowledgeable about the craft beers because they’ve actually tasted, compared and rated the products! Talk to the staff, try the staff selections to get introduced, or to dive deeper into the world of craft beer.

This place should be called Kitsilano Cold Service, Beer and Wine!
WORST CUSTOMER SERVICE EVER. The guy on the phone was very rude and lazy. With a competitive market, there’s absolutely no reason to spend my money at Kitsilano Cold Beer and Wine on Broadway at Vine. Here’s how it went down, aka the (un)official telephone (not)recorded transcript:
*Me: Hi there I was looking for Sea Cider cider and their website says you carry their cider. I was wondering which ones you had.
*Him: Well, what does the website say? *sarcastically* I have all of them.
*Me: You have ALL of them? (because I didn’t believe him and had the feeling he was saying that because he was lazy and didn’t want to check) .
*Him: Yeah. Well, which ones do you want?
*Me: (telling him the specific types I was looking for)
*Him: We don’t have those. We only have two.
(…so clearly he was lying when he said he had them all…)
*Me: Oh, ok. Which two do you have? I’m open to getting another one.
*Him: Well I can’t check, I’m the only one in the store. You could come in and see if they’re the ones you’re looking for.
(Completely shocked at the rudeness and laziness, I sarcastically agreed and said thanks then hung up)
What a jerk! Like honestly, laziest guy ever! First you LIE to me, telling me you have everything I’m looking for because you’re too lazy to check. You, as the person who works at the store, would prefer that I go 20 to 30 minutes out of my way to simply check if you have what I’m looking for? You’re the one WORKING there! You want me to make a special trip chez lazy bums liquor store to see if you even have the (overpriced, by you) product because you’re too lazy to get out of your chair and walk 10 feet away to read the 2 names on the labels for me? Like honestly!
And you have the nerve to be really RUDE the whole time? I’m not asking for your first born, I’m asking to provide you with my business, to spend my money in your store, the least you can do is be polite, even if by nature you’re lazy and rude and don’t want to help me.
I would NEVER go here and will definitely be telling people not to go here as well.
WORST SERVICE EVER. There are many beer, wine and liquor stores with friendly staff, no need to waste time or money at this hole.