Laurel Radiology

The only saving grace for this place is the support staff, which I found to be very considerate, professional, and approachable.
I could even overlook the dated office and the stain-​filled fabric sofas lining reception, however I couldn’t overlook the atrociously unprofessional doctor, I think he said his name was Dr. Rueben. My god this man needs a crash course in bedside manner, and some of his comments were borderline harassment. I have considered reporting him to the medical regulatory body but I doubt anything will be done about a creepy old guy making his patients feel uncomfortable.
I was unable to get an appointment at UBC and had to come to this dump. Women especially should avoid it at all costs, or if you must go call ahead and ask who the doctor will be.

Had a great and professional experience here! Nurse was nice, radiologist was professional. Without going into too much personal detail (seriously, you don’t want those kinds of details) I had a great experience and would go back.

As a receptionist for a medical clinic all I have to say is it’s the worst job ever. Almost Everyone is rude to you and it’s exhausting and most places do not pay enough. Not even close for one of the worst jobs someone can have. I’ve worked in a few different clinics and it’s always the same.
With that in consideration, the women that work here were actually fairly friendly! Yes they want you to put the reqs in the tray, totally fine with me. I give 4 stars as the clinic is outdated but it’s clean. The tech was nice but seemed to not realized I had an aircast on so I couldn’t get positioned for my ribs to be looked at. I pointed out my leg and she apolizged, twice. So all is good. She was quick as well. Which is nice because its cold in there haha
Keep up the great work ladies!

Called in to make an appointment and the receptionist was just straight up rude.
Sounds like this is common theme there. Worst.

I was so nervous about my HSG appointment because of all the bad reviews I had read about Laurel Radiology, but there was nothing to worry about.
I dealt with 3 staff members; the receptionist was very friendly. The assistant was very kind, helpful, and asked if I had any questions before the procedure started. The xray technician introduced himself to me, told me what I could expect, explained every step along the way. I always prefer a female when dealing with these kind of things but he did not make me feel uncomfortable at all.
The clinic is dated but I wasn’t there for the glamour so it didn’t bother me.
I would have given 5 stars but they were behind schedule and I had to wait 30 minutes before getting the xray. Other than that, if you’ve read other reviews and you’re nervous like I was, don’t be, it’s not bad at all.

Ghetto antique clinic.
Needed x-​ray for my foot so came here. I walk up to the receptionist (who wasn’t busy). I say hi. She grumpily points to a sign that says put your request form and care card in a tray. Thanks for being soo welcoming.
So I wait in the outdated seating area, beside some big machine in a box. A girl is told she needs to pay for her exam, but they only take cash? WTF. Good lead for a CRA audit.
Before the x-​ray, you are put in a small change room stall. It is here that I spotted the oldest piece of medical equipment ever (see photo). It belonged in a museum. So much for a digital age.
The only star goes to the X-​Ray tech. She was pretty friendly.
Go modern please.

I went in a couple weeks ago to make an appointment for a radiologic exam, only to discover that Laurel Radiology has two serious problems.
1) Zero Confidentiality
The waiting room is the size of many people’s living room, and all of the seats are within easy earshot of the front desk. The process for service was this: I dropped my requisition in the box, and then after a bit, the receptionist called my FIRST AND LAST NAME so loud I am confident they heard it down on Granville Island. For sure everyone else knew I was there.
2) Unprofessional conduct.
Once I tiptoed up to the reception, the secretary informed me that I’d not planned ahead or done the right prep for the exam (just so you all know, on the back of my req, the exam was listed as no prep required). The tone she used informed me that I was an idiot. I’m not the sensitive type; in fact, when I turned around to see who else was enjoying this display, a young woman about my age had a look of shock and dismay. She went on to instruct me about the prep, which was pretty sensitive in nature. Everyone else in the waiting room got to enjoy the instructions too, thanks to the secretary’s operatic delivery.
And so I walked away, with no appointment even fixed. And now I’m glad I didn’t; I’ll be happy to pay privately to have the study done in a more professional (not to mention more up-​to-​date looking) environment.

I’ve been there to make a X-​ray. Inside, everything is old.
When I went to the reception, I waited because nobody to welcome me. Then, a person mumbled something, no hello, she took my doctor’s order and asked to wait. Then, I was called, the equipment is old, seem outdated and to belong to another age. I was told bye. I waited in the room again to get the diagnosis. After a while, the person at the reception didn’t understand what I wanted. Nobody explained me the process, how it happened. In France, you wait for your X-​ray and the diagnosis, it was unbelievable to leave without knowing if you’re ok. This laboratory should learn how to welcome the public and as they knew it was my first time, they should think a little that what is normal for them, it is not necessary for others. I won’t come back.