L’Occitane

The store is small but it has everything that you expect a L’Occitane store would have. I really like their lotions. This location has only one staff working. It place isn’t busy. Layout is the same as any other L’Occitane.
Would come back since I am nearby all the time.

L’Occitane has a strict policy of no returns (even on days old, unopened merchandise). They have a sign to this effect face-​down on the counter which customers could miss. The staff member did not advise hat there were no returns — obviously no salesperson wants to draw attention to this. Nevertheless it was my fault — I didn’t ask what their policy was. I mistakenly took L’Occitane to be a high end store that like other high end stores, stands behind their product, wants the customer left happy and wanting to come back. We all know that «No returns» policies are associated with lower-​end stores or places that may be «just getting by». My mistake.

I had a very unfortunate experience in ythe Granville, Vancouver location today. My husband has given my a $ 100.00 Gift Certif’icate to buy my Cotton Sensitive skin cream for Valentines Day. He bought the GC last night. You don’t make it anymore. The clerk informed me that she had 2 old boxes in the back from last year that were on sale. She come out with them and ripped off 2 really large red price tags off the front of both boxes which actually ripped both boxes up rendering them unsaleable. The clerk informed me that I could have them at regular price only??? Your company is marking up a product that was discontinued and on sale??? The clerk was rude and officious. I not only don’t want the cream at the sale price or regular price .I don’t want to buy any of your creams. The customer service is appauling in that store. I work on this street and I get complaints from other customers of yours all the time. I do not want your $ 100.00 gift card. We want our money back. I will not be buying your products from now on. No one is answering the phone over there so I can not get a hold of a manager. Sorry I wish I had something nice to say.

Just a note… manager did call me back and left a message, so I thought that this should be mentioned. She was very nice and told me she couldn’t exchange the cream. (ok, fine).
So I took my purchases (even those purchased in Canada,) to the US, and exchanged them all without question for a product that I would use – and that happened to be a lot more «spendy», too. The shop owner exchanged them without batting an eyelash. Then she encouraged me to make another purchase (but without pressure) and I obliged. So it was a win-​win situation for all, especially if I decide to continue using this much pricier cream!
The samples were not as plentiful this time, but the customer service was satisfying. It’s unfortunate that I couldn’t have had the same in Vancouver as I’d just as soon have made the purchases at home and become a loyal customer here.

you walk in and cant help taking in a deep breath and feeling relaxed and at ease. I luv going in here to touch and smell all the wonderful soaps, candles, and skin care. I appreciate their natural and organic approach they take to making all of their products. I have two favorite product that I have to have on hand at all times and they are as follows:
Cade Juniper Bark Scrub– it exfoliates and prep my skin for that perfect shave. Smoothes my skin and prevents blemishes.
Citrus Verbena Candle– apparently it’s to keep bugs away but I luv the smell anyway. besides who doesn’t like verbena? oh and at $ 28 bucks a pop… it had better rock my world!