Lordco Parts

Poor customer service on a simple transaction.

Surprised such a big chain doesn’t accept Amex.
Anyways, another choice down the street, big parking lot too.
Came here originally for storage stuff, none of that here, but ended up getting wipers, it’s been overdue. Got the Bosch ones, the best apparently haha.
Didn’t know the passenger side is shorter than driver’s…
Easy to install, just a hook.
Cool that the staff wear uniforms with racing decals all over.
And the aisles are named after car manufacturers.

After the horrible experience at the Kingsway location no thanks to Brandon. My best friend and I decided on a cold Sunday to drive down here and order the part in person for my drivers side tail light. The guy I am dating informed me that this was the only place to get this part. I had to choice to go to Lordco. In other words I gave them a second chance after the gong show of customer service that I had received the day before. This was a reflection on the sales guy, not the store, hence the second chance, just at a different location.
I was on hold with them on the phone for 20 minutes prior to leaving. This gave me a clear indication of how busy they were going to be when we arrived. The line up was 5 people deep with only 2 people working the counter. It took approx 20 minutes per person to be served. My best friend gave up and went to Best Buy next door to kill time.
This location is way bigger than the one that I went to yesterday.
I am thankful that I went to this location ’cause it turned out that the guy at the Kingsway location gave me a totally irrelevant part number. I got the right part number. My best friend and I have to come pick it up on Wednesday.
My part was supposed to take 2 days to come in, however, it took 5. On the 3^rd day I inquired about the part and was put on hold for 20 minutes. I heard the same holiday message at least 10 times. I would’ve preferred elevator music as hold music. Gordon was the gentleman helping me but he was a little condescending ’cause I didn’t have my invoice number in front of me to inquire about my part even though he could’ve looked me up in the system.
I called after a week and a guy named Blaine couldn’t find my number or in the invoice number in the system and said, «You’re not in here, therefore, you didn’t order from us.» The lady who assisted me the first week was able to find it with the same invoice number I gave the very condescending Blaine.
I called on the 9^th day and spoke with Mohamad who informed me that the item was ordered on the 6^th which is a week past when my best friend and I initially came into the store.
The only reason why this place gets a 3 instead of 2 for the poor communication and lack of customer service is ’cause it took 9 days to finally get the item in, however, I realize that it is Christmas and the post may have been slow.
When I finally came to pick it up Jennifer was very apologetic and polite about it.

Friendly service but very slow at times. They often get confused when items are ordered in– can’t find them, who’s responsible for them, they haven’t arrived yet.
My bf calls in to order things readily available and have them packed and ready to be picked up but it’s never done and we have to repeat the order in the shop and wait for them to pick them out around the shop.

I needed a wiper and this was the closest to my work, and usually they carry some good aftermarket brands. Long story short, I was driving, and due to some faulty packaging of a Michelin wiper I bought from another store, it had a broken clip, and the twisty part, including the fact that the arm, with pressure from moving forward was keeping the wiper from flying off, till I had to go through some crazy rain on the island, and wham… the wiper was gone and I had to look stupid with an arm facing up, so to not scratch my windshield. I did this for half a day, and I finally decided to come here to get a wiper as it was close to my work.
This is one of the bigger Lordco’s I have been in, located right off Marine Drive, you can’t miss it, and when I parked, I noticed that the lot was full, but due to the size of the store, the people were lost like ants in here. Anything you need to work on your car yourself, like a ‘Home Depot’ for auto, you ask, they will help. I came here for wipers, but you may come here for engine oil, air filters, car wash brushes, engine parts, you name it, they probably have it.
I would say this is one of those stores you should know what you are doing, as there is not much help, or anyone asking, «may I help you» which is fine for many people, but someone who is new to shopping for parts maybe a little intimidated by everything here.

when I go there and talk to Blaine for help, Lordco gets 5 stars, when I see others, I give a 3. Average 4 stars. Good place. Good selection.

When working on my car I always find that I never have the part I need when I’m 80% done what I’m doing.
That’s where Lordco has saved my ass time and time again. Although their delivery drivers are notoriously horrible at zipping between traffic and outraging other commuters, their in store customer service has always been great.
As well as being a local BC business, I love how the staff really take the time to track down parts or help you find what is appropriate. They’ve always gotten me the best/​cheapest parts and when they didn’t have it available had it delivered quick.