Mighty Riders

Best retail bike shop in Vancouver, hands down. This is a no nonsense type of place where you will get upsold on things you don’t need or get bad information. These guys know what they are talking about and will set you straight, build you an awesome bike or fix whatever you throw their way. Yes, they may sometimes be a little short on pleasantries but if you want overly nice service and people who aren’t knowledgeable there are plenty of other bike shops in the city to check out. Mighty Riders rule!

I love the Long Tail Surly these guys built for me. Ed was really knowledgable and spot on with his advice. The shop is a busy place. It seems like they have a very good thing going and a lot of customers flowing in. I’ll be back again.

LOL… I had to Laugh, when I read some of the negative reviews, about Mighty Riders.
I’ve read lots of negative reviews about Hawaii, about Ferraris, and I have even read a view negative reviews, about Hot Girls. with Large Sexy Implants!
Go Figure? LOL
But in spite of these few people, who find Fault in every facet of their lives… I still Love Hawaii, I still Love Ferraris, and I will always Love Sexy HOT girls… who are proudly showing off, their Large Store Bought Breasts! LOL
I will also always Love… Mighty Riders!
Ya…on first impression, you are definitely not walking into, a Holt Renfrew or into Birks!
But…none of those two places, either sell Bikes, or even work on Bikes… but…Mighty Riders is the Holt Renfrew /​Birks of Bikes.
I was SOLD… on my first visual visit, to their shop.
I was not there to buy… I was not there to get anything repaired… I was not there to waste their time, with idle chit chat.
I just heard, from my Son… that THIS… was the Bike Shop… «for me»!
He phoned me one day, and said…“Dad”…a found the perfect Shop, for us… I found a Shop… that I think, that you will absolutely Love!
Being from a different type of Bike back ground (Harley’s) he knew… that I Loved Shops, that looked like Shops, the moment that you walked into them!
Might Riders has that FEEL… it has the Ambiance, of being a «REAL» Bike Shop.
No Frills… No Pink Tassels, No Training wheels (I could definitely use a set of those…“Man”…I HATE my Clip Less Pedals! lol)…No…“Golly Gee”…“Welcome to Walmart” Greeter at the door.
Just the Best Bike Shop.“anywhere” …for the Ambiance and for the Visual…“verification” (That you are in a REAL Bike Shop) the moment that you step inside, and you Trip over your First Box or you stumble over a misplaced wheel, that was left lying, on the old well worn floor!
Yup…my Son was right.
I immediately Loved the Shop… and then… I met the owner! LOL
He (Ed) is the type of guy… who become Legends in their own industry, and they become part of Folklore… that will be with us, forever.
Ed is to the Vancouver Bike Industry… as to what Nat Bailey is, to the White Spot Hamburger… Legendary and a Classic! lol
Ed is to the Vancouver Bike Industry… as to what Fred Deeley’s was to, British Sports cars, and now to (Trev Deeley’s) Harley’s.
Ed and his Shop… is to the Vancouver Bike Industry… as to what the Old Caps Bicycles was and is… to «Mass» Bike SALES.
Selling Bikes… is One thing… being able to Fix them or Repair them or BUILD THEM…“PROPERLY”…is an entirely different field of expertise!
My First impression and visit at Mighty Riders, was a Positive one.
It was everything, that I was expecting and more.
Was I greeted with a warm fuzzy hug, the moment that I walked into the Shop?
F%#K NO!
Was my presence even acknowledged, when I was looking around?
F%#K NO!
Did they seem to even care, that I was there?
F%#K NO!
But…I LOVE that kind of Customer Service!
Whether it be a Bike Shop or a Car Repair garage… or your own Doctors office… as long as you know.why. you are there… who cares… if they make you feel like you are at Cheers, or at Walmart!
Once the owner (Ed) was finished with his Customer… who he spent a lot of time, talking to… he did finally say Hi… and asked me, if he could help me… with anything.
I just basically told him… that I was in for a quick look around… and I was told… that I would Love his Shop!
He Laughed… and said. that his Shop was definitely not for everyone out there… but…he was glad to hear… that I had heard some Good things!
I looked around, and he shot the shit with me… about absolutely Nothing… and that was it, for that day!
Two months
Bike has been into the Shop… and I LOVE the place and it’s Owner, and the staff!
As far as any Negative review goes, as they say, there are always Two sides to every story.
I can only speak for my own experience, I LOVE the place, and would not have anyone else, ever work on my Bike.

I bought a Surly Long Haul Trucker through them while I was still learning about bikes. They sold me the wrong size and wouldn’t change the frame out when I asked them about it. Confirmed with 4 other bike shops and many other people that my bike is too small for me. During basic service they failed to tighten down the stem (I had it tight before, but during maintenance they must have loosened it) which could have turned into a very bad accident if I hadn’t noticed it right away. If you’re looking for touring bikes I’d recommend looking elsewhere. Very frustrating to deal with. They are well intentioned people, but just don’t make the cut for quality service.

Had my bike sent to them to start a Pacific Coast tour down to LA. While unpacking it, they slashed my Brooks bar tape with an exacto knife. Didn’t replace it. When they gave me the bike for a test ride, the stem was loose and THE BRAKES WERE DISCONNECTED. Their location is on a slight hill with traffic. It was a very close call. WTF?! A couple other things were not fastened and some pieces were just completely missing, like my headlight mount. And yes, it was packaged 100%.
The guy Nick I think apologized and said his mechanic had gone home but he’d call him back. I was supposed to leave on the tour that day but instead had to wait another day, which meant finding more accommodations, etc. Ed the mechanic arrived from home to fix up my bike… again…and it didn’t seem like he gave two shits that he gave me back a half-​ass bike. They ended up not charging me for this whole mess but when I sent them a letter, I got no response. So, 1 star to you Mighty Riders, next time I will take my bike elsewhere and will steer my fellow bike travelers to another Vancouver bike shop.

Since my review, my wife and a friend have bought bikes from Mighty Riders and their experiences have also been very positive.

I have had several bad experiences from this store.
— I bought a bike from them last year. Once they had my sale, they were quick to get me out the door, without a proper fitting. The (disc) brakes howl, and they won’t replace the pads. They re-​used bar tape from a showroom bike, which wasn’t installed correctly. They overcharged me $ 30 for a part that I custom ordered.
— Being that I accept people make mistakes, I took a different bike in for a standard tune-​up. They quoted me $ 75. When I went to pick it up, the price was $ 150, because they had replaced all the cables, all the housings, as well as the bottom bracket, without calling to confirm. When I took the bike out, the gears didn’t shift properly and the brakes weren’t properly adjusted.
— I took my purchased bike in for a follow-​up warranty tune-​up. When picking up, the gears still didn’t shift property, the brakes hadn’t been adjusted, and the wheel was still out of true. I also had a follow-​up warranty fitting. They attempt a ‘one size fits all’ fitting, don’t listen to my fit problems, and attempt to shoo me out the door.
Get it together Mighty Riders or your incompetence will get the better of you.

I visited Mighty Riders a few times before becoming an actual customer. What I think brought me back was the fact that they never tried to sell me anything, even the first time I went in when I seemed pretty serious about spending a couple hundred bucks getting some new wheels laced up.
You will have to accept the fact that you may not get greeted. In fact they may not even acknowledge that you’re there if they’re already helping another customer. You will simply have to wait. But when it is finally you’re turn they give you their full attention to provide the best service/​advice/​expertise possible.
I just took delivery of a custom road bike that was built exactly as I had hoped. I went in with a vague idea of what I was looking for with respect to the groupset and a few other components but they helped fill in the areas where I had no idea quite nicely. While never trying to sell me the most expensive stuff possible (because I was definitely willing to spend money on this build). I was updated and given options at every step. It took a week and a bit to get all the parts in and another day and a bit to lace the wheels and finish the build.
So I’d have to say my experience has been great. Thanks again!

Here’s the deal:
— Ed knows everything there is to know about high-​end bikes (and presumably low end bikes as well)
— They have some of the best mechanics and wheel builders in the city
— The shop looks like a mess
They are a little rough around the edges.
I bring my beater winter bike here and they do great, reasonable priced work.
I also bring my super high-​end, custom built tri-​bike here, and they take good care of her.

I was walking to MEC and saw the shop and went in for the first time just to browse. I am new to Van and was researching bike shops and had previously read some negative reviews so wasn’t sure what to expect. However, Ed, the owner greeted me and we talked bikes for about at least a half an hour without him trying to sell me anything. Seems to know his stuff and at least at this time, was really nice to deal with. I like the fact they carry my favorite brands of bikes: Gunnar, Surly, Soma and Salsa. I know this isn’t a very accurate review since I didn’t have any service performed but at least wanted to post my positive experience.

Helpful, knowledgeable. No BS, no pressure. Been to some bike shops that are only about trying to up-​sell you. Not here. Good prices and real advice.

Mighty is a great shop. True, when you walk in the door it isn’t beautifully laid out and there are no fancy display cases a la Campione — it’s actually kind of a cluster in there a lot of the time and you might have to pick your way around boxes of newly arrived inventory to get to the counter. They don’t have every size of every frame in stock — BUT, they also won’t just try to sell you whatever they DO have in stock. Ed or one of his lads will talk you through your needs and desires, and then give a few options for what they believe will work best. Can you find a better price on tubes or [specific part x] online? Likely. But if you’re looking for guidance and quality of service rather than the absolute rock bottom price, Mighty is a great shop.
Having said that, you might need to follow up once or twice even if they’ve said they’ll call you. Sometimes things slip through the cracks and a customer doesn’t get the callback they were told they could expect. It’s definitely an area for improvement. But they’ll bend over backwards to get you the best option for your needs and budget.
They also have fantastic wrenches working there and can help you out with a weird build or fix something that would stop most other shops in their tracks.
Mighty isn’t perfect but they are a GREAT bike shop that does everything in their power to get the right bike under the right rider, or fix whatever problem that might have brought you in.

Wow I cannot Believe the reviews on here. Not my experience at all.
I am the furthest thing from a hipster. I have never been ignored quite the opposite actually. I walked in one day after I haven’t been in for a few months and I’d only been once before that they remembered my name and the type of bike that I ride They were quick to answer my immediateconcerns I am a 50-​year-​old plus gay man 50-​year-​oldwho knew very little about cycling If they were going to ignore anybody one would think it was going to be me Everybody from Patrick working on my bike to the team upfront to working out the best possible prices he could. The bike fits I have received have changed my rides significantly I go in regularly to be refit. When there are only minor adjustments to be made They reduce the rate. I am currently sporting new rims which were a fairly costly investment but I was assured it would change the ride I literally feel like I have an entire new bike. Last time I was in I was discussing some of my cycling goals and even got some training tips that will help with keeping my current goals. I have been in when guys on the floor have been encouraged to cut discussion short with customers this usually only happens after been with them for a prolonged period and there’s other customers waiting. That seems logical approach to business to me.
I bought my bike at Pacific cycle and the fit and advice that I got was less than helpful As I mentioned I know very little about cycling or at least I did and I’m just learning… seriously I have nothing but good say things to say about everybody I’ve worked with at Mighty Riders.
I could imagine that a lot of people would come here to get advice from the experts and then go shop around Perhaps that’s where some of the animosity in some of these comments come from???
If you’re training for a big ride or just want to improve you’re riding check this place out!

I’d give them an epic negative rating if I could.
Total hipster run local bike shop. Not only does the staff give you the snobby hipster attitude, but also their compadres that hang out there all the time.
If you want to keep your sanity, have your bike repaired correctly, buy a new bike cheapest way possible, then Mighty is NOT that bike shop. Stay away from them like a plague!
Unfortunately I found out too late. I spent $ 4500 on my dream bike there, solely because they offered the cheapest frameset price. Six months and many upgrades and mechanic services, later I finally got my bike. It took so f&”)&@ forever solely due their complete ineptness. Stay away!!!

Knowledgable mechanics. Good place if you are doing any modifications out of the ordinary or building a custom bike. I’ve used them twice. On a recent modification they did for me the mechanic called halfway through to ask specifics of how I wanted the bike set up. Their prices are reasonable.
I would have given them 5 stars, but the store is crowded and cluttered with cardboard boxes, etc., and you can wait a while before anyone talks to you.

Poor customer service — arrogant and condescending manner (Ed) — failure to sell me a bike because of attitude. Too bad! I was ready to spend and wanted a new bike. I will keep looking. Worst customer service I have yet encountered after going to a number of shops around town.
Update (August 26) — I found a really nice new bike — a Trek Madone — at West Point Cycles in Kerrisdale, where the staff — and the bike — really won me over. They made it easy for me. Had just the right information, delivered with grace. Go there!

I have lived next to this place for a couple years. I’ve been in a few times.
Visit 1: Completely ignored while they chatted with someone else for 20 minutes.
Visit 2: Completely ignored while they chatted with someone else for 20 minutes.
Visit 3: Completely ignored while they chatted with someone else for 20 minutes.
Visit 4: Waited long enough for them to finish chit chatting. Talked to them about a commuter bike I was looking for. I was interested in a Brodie bike which only they carry. He said it was in a box in the back and they would assemble it in the next couple days, then phone me. He took down my number and everything. It’s been a couple months now. So I suspect the bike is either still in it’s box or is sold.
So you won’t see me in there again.

I really want to give Mighty a 5 star review, but I can’t. While they happen to have some of the best mechanics in town working for them, and they’re the ONLY place I would ever have wheels built in Vancouver, I’ve had a couple bad experiences with ordering parts. Sometimes it seems like orders slip through the cracks and they’re not very good at following through.
That said, they do try to make up for it and I’ve gotten some good deals as a result, and I still shop here often. If you’re a novice cyclist, you might get a little attitude from them, but they’ll always give you good advice, so don’t argue unless you’re 100% sure you know what you’re talking about.
Big fan, will always recommend them.

I just purchased an Opus Classico from Mighty Riders and had a positive experience. Their price on it (end of season) was about 25% less than the other two places I checked, and the sales experience was relatively pleasant.
The salesman I had seemed new, but said he was a «wrench» who was just getting used to the sales floor. He knew his stuff, and had absolutely zero attitude, which seems rare in a bike shop. When I bought the bike, he did a custom fitting, and installed a new stem free of charge to give me more height on the handles (I’m tall). Then when I bought a set of lights and a lock (which I got a discount on when I asked for it), he offered to install them all for me on the spot.
The only complaint I have was with his boss, who seemed like he was in a foul mood, and dropped quite a few F-​bombs while talking to his staff. But some people are just like that I guess — if I look past that, the entire experience was quite pleasant, and I look forward to going back for free service quarterly.

I had a busted bike. Mighty Riders claims to do bike repair. A perfect fit? Not quite.
Granted, my job was small potatoes. Borrowed bike, saddle stuck way too high up (tall friend), and since I was visiting the city, I didn’t have tools or oil or anything to help coax it down. It wasn’t a huge job, but I would have paid handsomely to render the bike usable and avoid rental fees for the week I was in town.
So walked the bike to Mighty Riders and asked for help. The gentleman at the counter gave me a «you have to be kidding me» look, unhinged the lever, and pushed down. Um, I tried that already – I’m not an idiot. It was STUCK, as in it needed tools or oil or some such business. But these bike repair pros weren’t too hot on the customer service: he handed the bike back to me and said, «It looks stuck.»
No f-​ing shit, dude. I stood there kinda stammering, waiting for him to offer his bike repair expertise, but he just sent me out the door without even trying.
The guys at Westcoast Sports, just a couple blocks down, took it to the back, worked on it, offered to keep it overnight for the Release All to take effect – all for free. That was what I was looking for, and Mighty Riders certainly didn’t deliver.