Pearls Auto Spa

Worst experience dealing with a business in Vancouver. Staff were rude, did not do a job worth the price on my car, and were more concerned with their rock band practice than with dealing with my concerns.

Brought my wife’s 1990 Porsche 911 in for a $ 425 detail package. I had some concerns about a mark on to drivers side rear bumper. They suggested we have it cut out. I agreed. When we picked up the car you could still see the mark/​scratch and I asked them to re do it. They refused saying the paint is too thin no clear coat and they had to cut the car lightly and they could not get it out. They didn’t even try. The trim around the passenger door metal trim had the paint ripped off from the tape they used when they plucked the tape off. The leather didn’t even look like it was done so they re-​did the leather. The drive park and one two three on the shifter was rubbed off. We got home and noticed the carrera 2 letters on the back were taped over and they took the tape off and didn’t bother to wax around the letters. They didn’t touch it. All you could see is an outline of the tape around the letters (lazy). My wife took it back to get the mark out and wax around the letters in the back. They said they can’t fix the mark without even trying and the letters on the back we will spray quickly with a rubber compound. My wife said she wanted it waxed around the letters and they refused. I have gotten a better job from a quick wash and wax for $ 99 dollars. This place has no customer service. I have paint damage around the trim from the tape and they rubbed the letters and numbers around my shifter. The carpet did’t even look like it was shampoo’d. I will never bring any of my cars to this joke of an auto spa again.

I brought in my lovingly maintained 18 year old bmw which was a bit bruised by the years and needed some care after this summer’s logging roads and last winter’s skiing adventures.
Mike walked around my car with me and reviewed with me what needed to be done inside and outside of the car. He provided an estimate for budget and time. When I showed up at the appointed time later in the week to pick up the car, I was delighted by his team’s great work. The scratches on my car were gone, the paint touch-​ups matched perfectly, the cloth interior was like new, and my car looks absolutely great !!
I am very very happy with the work that was done, and will not hesitate to recommend Pearls Auto Spa to my friends.

My car was a mess and they took it in last minute. All they had time was just the basic car wash, which I thought they did a pretty good. It wasn’t perfect, but I don’t blame them because my car was very dirty. This would be one of the more expensive auto spa i’ve been to, but it’s worth it. I would not hesitate when I need a complete detail.

These guys did an AWESOME job on my car. It had some pretty major scratches to the clear-​coat (from taking it to the dealer for service they «washed» it for me and mucked up the paint).
The guys at Pearls walked me through what they were going to do and exactly what areas would be 100% and which were possibly not going to come out. I left feeling confident that they knew what they were doing.
I wasn’t wrong, when I picked up my car I was more than satisfied, they had even done a vacuum and dusted the interior for me (the dealer had taken it to a body shop to fix it that left the paint WORSE and the inside coated in dust). Even though I had just taken it in to have the exterior fixed. Above and beyond service!
I know that a lot of people would take stars off for their seemingly high prices, but I can’t do that. These guys are SPECIALISTS and if you want it done right and with care and attention to detail, you have to pay for it. In short, they saved me (or in this case the dealership) the almost $ 1200 for a new clear-​coat. Worth every penny!
I would also recommend them to anyone wanting to sell their vehicle, they’ll make it look like a million bucks! You may not even want to sell it after you see how good your car looks.
This is the first time in AGES that I’ve left ANY type of establishment and felt like I had actually been SERVED. Thank you guys! All businesses could take a page out of your book!