Pinnacle Vancouver Harbourfront Hotel

Very convenient location while staying in downtown Vancouver. It was within walking distance to a number of attractions and restaurants. The room was comfortable, decent size and clean. Parking garage offered for additional money which was convenient as well. I would stay here again just based on the location alone and proximity to downtown.

Very convenient location near waterfront close to Vancouver convention centre (5 min walk) and nice cafes. This hotel has a nice lobby and service was great. It made me feel like I was in vacation though it was my city, haha. City view room has a quite nice view of other hotels. Surprisingly they had free wifi, though I read previous reviews that they charged for wifi.
Yup, I’d totally stay in this hotel again.

The hotel location was amazing. Unfortunately, that is pretty much the only good thing about the hotel.
The furniture in the rooms as well as in the restaurant is worn, the faux leather of the booth in the restaurant cracked off in little brown flakes and stuck to my pants, it was disgusting. This is very obviously an aging hotel. The walls are paper thin, I heard my neighbors with perfect clarity. The hotel’s décor is an eye-​sore but that is the least of their issues. The food in the restaurant was way too greasy, almost made me sick. The valet was not capable of keeping track of keys.
The staff were really sweet, almost everyone I interacted with was kind and super accommodating. However, this hotel needs a facelift. At minimum some replacement furniture and basic privacy upgrades.

Spent a night with family (7 yr old & 4 yr old) staff was great friendly and helpful. Location and view outstanding. Our room had a great view of the harbour front float plane dock (kids were amazed). Room was good. Maybe fitting 2 queens versus 2 double would be nice. But was clean and roomy. Pool and hot tub were fine a little long in the ear and needs refreshing. We valet parked and it worked fine. Over all a good 4 star. With 5 star view, location and staff.

I love the location, close to the waterfront and everything else. I had a connecting room so I experienced some noise issue from the other room. If anyone laugh or talk out loud someone’s going to hear it. I was also surprised that they allowed dogs in the hotel. I’m not certain if they separated clients with dogs by different floor levels. The bathroom had a sliding wooden door, without lock. I don’t know why they designed it this way.
Overall I enjoyed Vancouver because this place is within walking distance to everything. I might stay there again on my next visit, if the price is right.

Love staying at this hotel, one of my favourite hotels in Vancouver. Staff is really friendly and helpful. I’ve stayed in a few different rooms and have never been disappointed.

Absolutely loved this hotel, and would absolutely come back. Not only did we have a wonderful view of the lake and city area, the room itself was great. Beds were comfortable and clean. The staff was friendly and catered to whatever you need. They even have a town car you can use courtesy of the hotel. The bellman even helped me find restaurants I was looking for. Definitely recommend it!

Great staff. Clean room, clean bed.
However the couch in our room still had someone else’s toe lint on it, and dog hair on it .
The rooms need some fixing up as they are starting to get normal wear and tear.

This is a well-​maintained but older hotel. We found the staff to be very pleasant and professional (with one exception). We stayed in a King room on the Club level (17^th Floor). The view of the harbor, N. Vancouver and Grouse Mountain was very nice. However, our room was one of four located across the hall from the elevator shaft, which proved quite noisy. Be sure to ask for a room AWAY from that nuisance. The Club lounge was a bit small and not well laid out, but fairly convenient and the service very pleasant. And we also received a nightly voucher for a drink and appetizer (each) in the p2b lounge downstairs, which proved very nice. Bellman were helpful but not pushy, and the loaner umbrellas were appreciated. Very easy walk to Robson, Gastown, etc., and convenient to Stanley Park and points north via the Lions Gate Bridge.

The hotel itself is not bad, the location is superb. The staff as less than friendly. I had made my reservation through Expedia and it included breakfast (which was outstanding, with a wide variety at $ 20 each) anyway at check-​in the desk girl said Expedia’s reservations never include breakfast and I should show her where it stated that. I did and it as fine but a bit disconcerting.
We had the city view room, the location was so noisy, sounded like a helicopter was outside our window the entire night (we were on the 16^th floor). Worst two nights at a hotel ever, maybe it was the air conditioners or something.
Parking was underground and that was $ 33 per night, a little steep, I thought.
We will definitely return to Vancouver but will stay at a different hotel.

Stayed here for one night to celebrate my moms 60^th birthday. I must say the staff throughout this hotel is absolutely lovely! Everyone is just so nice and really go above and beyond. They left my mom a hand written birthday note in the room with a tray of macaroons which was such a lovely touch. I brought my dog and love the fact that they are 100% dog friendly. The rooms are comfortable and the water view is beautiful. Reason why this is not a 5 star is because the elevators are slow and half the time the door wouldn’t close and we constantly had to try another elevator. They could use new carpeting throughout and the pool area looks a little run down.

Overall, 3.5 for condition of hotel and 3.5 for experience, but I loved the comfort and location, so I’m giving it a 4. I enjoyed my stay, but there are some things that bothered me. Let’s start with the good. I arrived at the hotel at 11AM and asked to check in early. They accomodated us. We had 2 separate reservations, 2 people each. They were going to give us both rooms with 2 double beds each. Instead, we got 1 room with 2 double beds and 1 room with a king bed (upon request). Check-​in was fast and easy, and we were put on the same floor. The room with 2 double beds was a corner room, which had 2 balconies; 1 balcony was longer and narrow and faced the city and the other balcony was just a spot outside the door that faced the harbor, with a building in the center of the harbor view. The room was spacious and the views were nice. The room with the king bed had 1 balcony facing the city and the room was much smaller and cramped.
The indoor pool, hot tub, and gym were nice and in a spacious room with views of downtown. The gym had a variety of weight machines and fitness equipment — cardio machines included a couple treadmills, ellipticals, and a bicycle. A water dispenser, towels, and lockers were available. Something to mention — when going up/​down the elevator, every time it stopped at level 4, it smelled strongly of chlorine even though the pool is enclosed. I would hate having a room on that level and having to pass by the pool.
The hotel has umbrellas available for use, which is convenient since it rained a lot when I was there. There is a taxi line outside, usually at least 2 taxis waiting, so no worries about calling or waiting for one. WIFI worked well. Workers always asked if they could help and also had a map ready to direct us when we had questions about getting somewhere such as Stanley Park. The location is awesome with Cactus Club Café, the Olympic Cauldron, and Digital Orca around the corner and P2B Bistro inside the hotel. A trail leading to Stanley Park is around the corner.
The cons:
NO bicycles for use during the winter (we were looking forward to using them for Stanley Park when we were surprised with some clear weather)
NO car service on weekends. Then we asked if we could get a ride to Waterfront Station at 6AM on Monday (with minimal luggage) and were told it’s only available 10AM-​6PM first come, first serve. When the other room’s occupants asked for car service to the Hyatt, they were told «no car service today, but the Hyatt is closeby anyway.» That is not the point. the point is the hotel offers and advertises this service, and only around the downtown area, so what is the point if a downtown destination is «closeby anyway.»
TV didn’t work, couldn’t check messages for the room and account info & had to check out at the front desk. The other room’s TV channels didn’t work, so an employee had to come up and slide an updated channel list under the door.
1 elevator kept having problems and sometimes wouldn’t go.
The hotel is a little outdated and will become run-​down soon if they don’t do something, with 1 elevator malfuntioning a couple times during my 2-​night stay. It needs renovations & improvement of some amenities already being offered. The bathroom walls become damp and water seeps through. The walls are thin so I can hear others’ alarms for long periods and the next room’s door sounds like someone is entering my room. All in all, it is a good hotel, but I hope management doesn’t throw away a chance for the hotel to grow and be better in order to better serve its guests. I don’t like that the hotel offers things that it can’t deliver and doesn’t disclose the exceptions for bicycle rentals & car service on the website. It is misleading.

Nice hotel! Clean room, friendly and helpful staff. Got a great deal on orbitz, nice to stay downtown.
With the loonie losing a little more value ($ 1=CAD $ 1.40), it’s a great time to visit Canada. Gas is still really expensive, $ 1.06/litre, but dining out (and a bit of shopping), even with GST, is a great deal. Really enjoyed spending less here than in Seattle. Can’t wait to return.

The hotel is in a very convenient location to shopping and the heart of where you want to be in Vancouver. However, the rumors are that this hotels owner is looking to convert it into condos and the experience in the hotel seems to indicate that they are milking it for all they have while minimizing costs. The bar next door indicated that since this gotten out the management that was keeping the hotel up and running left knowing they would be out of jobs soon. So you are left with the remnant.
For a 4 star hotel there is quite a bit lacking. The room service is no longer available after 5pm so no turn down service. The hotel bar closes at 11pm (on a Saturday) and there are no food vending machines in the hotel (gift shop closes far earlier).
The interior of the hotel has rather small rooms that are very much stuck in the mid-1990’s for style, as is the hotel at large. The hot tub was tried but found to be so chlorinated that it literally was skin burning.
The views on the higher floor are nice. The fitness area is well equipped.
The WiFi is essentially unusable (for all but the most basic functions) which is a real drag if you are from the states and don’t have non-​roaming coverage.
As a whole, clean and adequate but no longer lives up to a 4 start hotel and the price difference between this gotten and its neighbors is questionable in value due to the lower standard of care.

We stayed here over Christmas and it was a great place to spend the holiday. The room service was fast and delivered yummy food. The housekeepers were very friendly and helpful. The front desk staff were very nice and every time we called, they called us by our last name – pretty cool. The valet and concierge were fabulous – they remembered us and our car and made us feel very welcome. We had Christmas dinner and our waiter, an older gentleman, went above and beyond to make it a wonderful experience. The food was excellent and plentiful. The view from our room was amazing and well worth the price (which wasn’t bad at all!). Definitely recommend.

If you’re seeking a dog-​friendly hotel situated on a trail leading you to all the outdoorsy joys of Stanley Park, then the Pinnacle Hotel is perfect. We stayed here in late November and only paid $ 150 per night for two queen-​sized beds and a view of the water; considering what a famously-​expensive city Vancouver is, this seemed like a steal. We paid a one-​time fee of $ 30 for our staffordshire terrier mix to join us in the room, and $ 25 per day to park in the garage. With one Canadian dollar currently equaling .73 US cents, this hotel was a bargain. Also, the view from the hotel restaurant was nothing short of stunning, and the food was fabulous.

I love this place! We stay here EVERY time we are in Vancouver. We started coming here because it is… drum roll… DOG FRIENDLY! That’s right, for $ 30 extra per night, you can bring your furry friends on vacation with you! That’s a big deal to us, since my husband’s office is in Vancouver and he’s there all the time.
And all the staff are dog friendly, too. We have housekeeping, the door men, even receptionists constantly asking to pet our boxer-​lab mix.
That brings me to my next point: the staff are incredibly nice, welcoming, and helpful. They’ll rush to call you a cab, as about your day, help you with directions or activity recommendations, and even score you a restaurant reservation. When we leave the hotel in the morning and pass housekeeping staff, they almost always ask if we need anything specific done, above and beyond new towels and a freshening of the room.
And the rooms are so nice. They’re clean, with great views of the waterfront or the city.
Other reviewers mentioned that the décor looked dated and worn. I’ve never really thought that. I don’t think the carpeting and furniture are super modern and brand new, but it’s perfectly fine and lends itself to quite a nice stay. Some also mentioned how close other high-​rise (apartment) buildings are. Yes, you get a really good view of the other buildings. But I’ve never seen a sign of life from them (aka, people on the balconies) so I guess the only downside that comes from their presence is not being able to walk around the room naked while keeping the curtains open.
While some said the hotel was loud, I’ve never experienced that. I could hear some neighbors dragging luggage in the hall, but I’ve never been woken up by it.
I’ve stayed in the hotel a couple of times and we were once upgraded to a top-​floor suite. It was awesome! And we were able to do the club breakfast, which is a seriously nice free upgrade. It’s nothing special, but really fun to sit in the (Vista Club, I think?) lounge and watch the city while sipping some coffee. Very nice perk for upper floors and/​or frequent guests.
I’ve not personally eaten in the hotel restaurant. But my husband has a couple of times and says the house Cabernet is quite good. The food is just fine, though he thought the duck spring rolls could have had more flavor.
One of the best parts of the hotel is how centrally located it is. Many places will advertise how central they are… and that turns out not to be quite true. But seriously, if I could live at this hotel I would. It’s right on the waterfront, a block away from the Seawall «trail». You can walk all the way along the waterfront on this gorgeous (VERY safe at all hours, and very clean) path. It goes all the way along Stanley Park to the west. And to the east, it goes past the Cactus Club restaurant… and I’ve actually never seen the end — that’s how far it continues.
There’s a bike rental place right along the path near the hotel — such a great way to see the city!
And the hotel really is close to so many places. The convention center, Yale Town restaurants, bars, other attractions.
I’ve never used the transit system, but I’ve walked all over the city from the hotel.
And — bonus — convenient parking! There’s a garage right under the hotel. It’s not cheap, but it’s much less than most nice hotels in Seattle or San Francisco, I’ve found. Overnight parking is about $ 20-​$ 30. There was a time we stayed there that we negotiated free parking… but we haven’t been able to do that since.
All in all, with the room cost (about $ 170 for a King bed depending on the room), cleanliness, service, etc. This hotel hits the mark. I’ll stay here every time.

Wonderful location, three blocks from downtown and one block from the marina. Per night price was not bad since I booked well ahead of time on Tripadvisor. It’s great that they offer a hotel taxi car to give you a free ride anywhere on the island. Another big perk is the free bike rentals, that was extremely key when considering a Stanley Park excursion. Did not give them a five star due to no free breakfast and the restaurant was not very good.

Great view! The club house breakfast is fantastic. Wi-​Fi was super fast. Jacuzzi tub is a bit small but overall a great experience.

While great location and water view, minimal sound insolation made for poor privacy, impaired falling asleep and woke us up early. A negative surprise for a full service and cost of this hotel.
Next time we’ll conceded other hotels int the area.
Hotel parking $ 32.00 a night, steep…

I stayed for 4 nights here on business earlier this week. I stayed in a double queen room. It was a good size with large windows.
The location is amazing! 5 minutes walk to the convention centre, 10 minutes walk to Robson street. Stanley Park is just so close. There is an Urban Fare just down the block for all your grocery needs.
The hotel is very modern and the staff are more than accommodating. At one point my party and I asked the valet attendant for directions and he offered us a complimentary ride to our destination in the hotels brand new Cadillac! Seat warmers were such a nice treat on a chilly evening.
The pool (hot tub too) and fitness centre are available ²⁴⁄₇. Average fitness amenities in a good sized environment for a hotel.
My only complaint about the hotel would be the wifi. It extremely slow, most likely because it is an open network. I also lost connection frequently. Not the biggest deal — but definitely annoying when trying to accomplish things.
I would definitely stay here again and recommend it to people looking to stay downtown and within walking distance to tourist attractions.

This is a very nice hotel, the fit and finish, views and room size are mostly very good.
We booked a Standard Water View Room and were placed in a room 9 floors from the other folks in our party (I booked 2 rooms together). I asked for my room to be changed and was changed to within a floor of our other family members. Our room ended up being higher but our view was not as good as our other family members. Their room had a much better view of Coal Harbour while ours had nearly intimate views of neighboring apartment buildings.
Our room was very comfortable and nicely appointed. Truly, I have no complaints about the room and the accoutrements in the room. My only complaint was noise. Initially I only noticed the elevator noise while in the bathroom. But that turned out not to be the case. I heard the elevator all night long. It sounded like the machinations of an amusement park roller coaster… up and down. Here comes a car, there goes a car.
The location is amazing. We were within walking distance of Canada Place and Robson Street. This is a very walkable hotel and neighborhood.
Upon checkout I mentioned that the elevator was very noisy. She asked if I called to complain. No I did not. Moving to a quitter room in the middle of the night is not something I like to do (done it, it’s not my favorite). Instead, our valet parking was credited for the night.

Clean, comfortable and well appointed rooms. Came in from a cruise and were able to check in at 10:00am, great beds, gym and location. Staff was excellent! We will stay here again.

As a couple on vacation, we would stay here again if the same discount were available.
For a business trip, this hotel seems like a decent choice.
Our room was on 5^th floor facing away from the harbor.
PROS:
— Location. 5 minute walk to nearest SkyTrain station, 5 minutes to harbor shore and hence to trail around Stanley Park, 10 minutes to GasTown.
— Quiet. (we never heard other lodgers through the walls.)
— Clean.
— Comfortable bed and pillows. Slept great.
— Window opens so you can let in outside air.
— Short wait for elevator.
— Fast checkin.
— No mini-​bar.
OTHER:
— The free Internet (we used with WiFi, though wireline connection is also available) worked great most of the time. On very rare occasions streaming audio would stutter.
— No fan in bathroom.

This hotel should get three stars, but I will rate it four for the following reasons.
1. Location — In Coal Harbor, and within walking distance to other neighborhoods such as Robson Street. It was extremely convenient for shopping and dining. The view of the bay and mountains were spectacular from our room, and kept my fiancé and me in awe throughout our stay.
2. Price — Regardless of the location, the hotel price came around to ~$ 560 for three nights, which was definitely a bargain for a hotel in the middle of Vancouver with these splendid views.
3. Service — The staff was very attendant, room service did a great job cleaning our rooms, and the hotel had our room ready when we arrived early.
4. Bed — The bed was very comfortable!
5. Clientele — The clientele leaned towards a more mature and developed crowd. This was excellent because we did not experience any loud music and partying in the hallways or in the lobby that would resemble a spring break in Miami. This definitely was conducive for a relaxing stay.
Things to Improve On:
1. Interior — The hotel should definitely go through a renovation in terms of furniture, carpeting, doors and elevators. They seem to be relics of the early 1990s, and there is a lot of wear and tear in them. That being said, I never thought the hotel seemed dirty. The old and beaten furniture made the hotel seem outdated, but not dirty and unsuitable to stay at. I think the hotel would start looking like an old relic of these renovations are not undertaken over the next two to three years.
2. Wifi — The internet coverage was very spotty and non-​existent at times. In this age where people are using their phones and are online all the time, it is necessary for the hotel to keep up with the times. This is especially for foreigners who don’t have international phone coverage.
3. Breakfast — I feel like if you charge an extra $ 20 per day, people would be happy for a complimentary breakfast. This takes a lot of the hassle out for travelers, and would be a big asset.
4. Lobby — I feel like the lobby space was not used effectively. The front desk was too far out. There should be more chairs and desks to allow people to sit and lounge around while waiting for others.
5. Noise — The AC system and the sound of other patrons definitely were loud and kept my fiancé up in the night. I think this ties into the overall thought that the building is in need of renovations.
Despite all of this, we had a pleasant experience at the hotel, and we would recommend this location to others!

Service is not good … Rooms are old … And the hotel is pricey for what it is… The only good things were, the location, the pool and the hot tub, but other than that it was totally unimpressive. I think I could have stayed in a waaaay better place in the same location, for a better or similar price. I do not recommend this place to anyone.

Not to be confused with the Marriot Pinnacle (right across the street) or the Pinnacle Hotel at the Pier across the harbor. (Confession: I booked this place based on reviews of the Marriot. Oops.)
At any rate, this place is ranked as a 4-​star hotel and while it’s not as fancy as others in the same star bracket, it is significantly less expensive. For such a good location I think it was a bargain. The rooms were clean, the staff was friendly and helpful, and I could easily walk to key tourist locations around the city. What more do you want from a hotel?
My only complaint is that the in-​room wifi kept going out. That was frustrating, but not enough to ruin an otherwise lovely stay.

Hotel is very clean and nice inside. Everything you’d likely want to do is withing 15 minutes of walking distance.
Price is a little more than I wanted to pay and the wifi in the rooms is not great. Most of the time wifi may be unusable.
Be aware this hotel is next to the conference area so you may have a lot of people staying at the hotel.

This hotel has it all.
The rooms are clean, great beds and amazing shower heads! Every room has a sliding door with a mini balcony. The hotel provides free wifi every where in the building, and it’s fast. Happy hour is from 3 – 6 with great apps to choose from and a cheese cart open to everyone.
I will always come back to this hotel when I am in Vancouver.

Service has been impeccable, the linens have been particularly divine, however the staff’s reaction in a minimalist crisis. rates the Pinnacle Harbourfont five stars.
Its 2:20 am, the staff discover, exhaustively lubricated scientist casting a swiss ball about the exceptional fitness facilities in an inexpertly timed recreation of the world cup…
do the staff ask their guests to leave the fitness facilities? no.
do the staff remove the swiss ball? no
do the staff correct the scientists misguided behaviour lest they break a mirror? absolutely
five stars.
the patience and good will of the staff is matched only by the downy softness of the linens that grace their beds