Planet Rock

This store has it all. I have bought 2 beautiful bongs from there now and I will not shop anywhere else. yeah they are one of the older shops, been there since 1992, but the selection is unreal. Honestly the best head shop in Vancouver!
I think they have a whole new staff too cause the customer service was excellent.

First, lets talk about selection. They have a HUGE store FULL of varieties of glass– however, apparently most are dysfunctional.
The problem with the store is CUSTOMER SERVICE. There is this one fucking idiot who works there and is there all the time with like dirty blonde hair and slightly long anyways his coworker was being kind enough and put water in two bongs for me to test out (both of which I said I wasn’t going to buy because of the dysfunctional splash guard– way too much water went to my mouth)
then the idiot comes along and says «this isn’t a free for all where you get to try all the pieces, do you test drive a car before you buy it?»
UH… YES YOU TEST DRIVE A CAR BEFORE YOU BUY IT! YOU TEST CLOTHES, MANY AMPLE OBJECTS BEFORE YOU BUY. YOU CAN EVEN FLIP THROUGH A BOOK AND THE CUSTOMER IS ALWAYS RIGHT.
Anyways after that response he says «the condensation ruins the pipes»
bull?
no it doesn’t
the staff is so unlearned. I said «i wish you never came around your friend was helping us out»
and he said «my friend would’ve gotten fired»
well.your friend would’ve made a sale.

Don’t be fooled by the cool sign, it baffles me that they’re still around when other shops are closing. They have a decent selection for what it is and I found the customer service hit and or mis the times that I’ve been there, however, my friends and I always find what we are looking for. There is a large selection.

Wow!
This shop has a ton of selection. That is the one positive thing to be said.
The guy (Al) was friendly enough. I decided on what to buy and went to pay. I used my debit card (which I use all the time). An older card, before chips came out. If you werent born yesterday, you know that cards have been without a chip for YEARS. I pay, ($ 18) payment approved. Done right? NO. Al, the owner looks at the print out and says something is wrong. He claims the receipt needs to say pin approved. I said, no, all that you need is «approved». Transaction complete. He says he has never seen a debit card without a chip and he can’t accept that. AFTER I HAVE ALREADY PAID. He refuses to give me what I just bought, won’t give me a refund, and will not return my debit card to me. HELLO! I said, go ahead, call my bank, call your provider, you will see that you are mistaken. 15 minutes goes by while I am held captive by this guy. The person on the phone tells him he is wrong and to give the customer back his card. Yeesh. Al says, thanks for waiting. Yeah. This dumbo should not be running a business here. Period. Have you ever heard such a thing?