Roam Mobility

This is a hit and miss. Well one time I bought it to go Oregon Coast. The Roam Mobility website said its working fine with good reception. Guess what no reception. So website lied. I was pretty sad because that was the only place I was going to. Used at Bellingham, Bellevue, LA, San Fran, Seattle and Portland and it works great. I mean works great at big cities but not great on highway. yes highway no reception.
Used it one time to Leaventhworth and reception was on and off at Leaventhworth but on the way there it wasn’t even working at all.
What made me stop using was one time I purchased a plan and what had happened was that when the plan was suppose to start it did not start. Called customer service and it was not 24 hours. I remember having it start on a Friday at 9:30pm. So when i realized it didn’t start, I tried calling and I tried emailing. No one answered. So luckly I was smart and went to a café to use their internet to purchase another plan to start on the same time. Well the second one I purchased started. So I got an email two days later and they did see that I have purchased the plan again. So they were willing to give me a credit on account. (yes no refund because its their policy). Ok a credit is fine. They can’t put the credit on the account right away and will take at least 3 days before I see it.
Well like I say their service isn’t reliable at times but its still better than the Rogers plan.

Spend the money elsewhere. I regret having bought the Breeze phone and Liberty Hot Spot. Worked maybe 10% of the time at best at various US locations. Customer service couldn’t be worse.
One star, because there is no negative stars.

I don’t know maybe I’m the weird person here whose roam Plan worked pretty smooth from start to finish anyways I have to give credit where it’s due. So I bought 13 day talk text and data plans for 2 unlocked iPhones (4 and a 6 plus) for use during a 2 week holiday spanning several states in Aug 2015. It included driving from Toronto to Virginia and then flying to Houston for a week and then back the same way. Started right after crossing the border at Buffalo, changed my iPhone 6’s SIM card and it locked onto T-​mobile network within a minute. Followed their instructions for changing APN settings and bam I had data. Now I will admit through the mountains of Virginia and PA it remained in edge mode but if you stay in urban areas like I did (sterling, Pittsburgh, Houston) it worked like a charm. I had LTE in all urban areas ! In fact I would’ve been screwed if I didn’t have this plan and their awesome LTE coverage in Houston and Pittsburgh throughout coz my rental car gps was not working at all. Also, to be able to call back to Canada as many times as I wanted, to stay in touch with family back home is awesome Honestly, Roam Mobility’s plan and coverage was the best part of my trip !!! And hey please don’t think they paid me to write this !

Terrible company with ridiculous customer service. I bought Roam Mobility SIM and 12 days talk-​text-​data plan when I went to Miami. It took 6 hours for the service to start working and I could only use talk and text but no data. After a long wait in line I was able to contact the customer service and was told that problems with data is a known problem for iPhone??? How come my husband used it on his iPhone before and had no problems? On the next day the SIM didn’t work at all. I tried to reach them over email, no response. Used Skype to reach their support again, the answer I received this time was that «according to our computers everything is fine». As their SIM only worked for less than one day I requested a refund for the unused 11 days, no response whatsoever.

My husband is in Boston this week and he purchased Roam Mobility plan instead of overpriced Rogers roaming. Yet, the plan he purchased doesn’t work and he cannot even get his phone connected to the network. I called Roam Mobility support and encountered the most stupid support person ever. Her first action was to call his Roam Mobility number, her second action was to leave a voice mail on his number with the instructions. When I asked her how is it helpful if he cannot even connect to the network, I received an answer «Well… you have a point here, but these are our instructions.»
We had some issues with Roam Mobility in the past but they would typically be resolved within a day or so. Considering that it is the same phone, SIM, and location where he used Roam Mobility service 6 months ago, we clearly expected no hiccups this time. We are quite frustrated at being disconnected and clearly will not use Roam Mobility again.

Registered to use the data service to use in Orlando, didn’t work right away at 12:00am even though my plan should’ve started at midnight, luckily we have already figured out the route to the hotel before we depart on the plane. Also theres only 4G, zero chance for LTE, most of the time was in edge mode and will never use this service again, rather pay more for Rogers.