Rona Home Centre

This is a Canadian store but I have to say I prefer Home Depot over Rona. This is due to couple reasons, Rona prices are not that great and as well the service can be said horrible. you go ahead and ask them something and they are not helpful. I mean they probably just randomly hired people. Bad HR on that part. So I come here for all sorts of stuff. Well last time I was here, I was surprised they moved their key cutting machine. So I wanted my keys to be cut and the guy at the key machine looked stupid. He said I might not have this key mold. Ok… So he recommended me to those minutekey machines. I told him there is a chance that the key machine might not work. He assured me that it will work and if it doesn’t he will do it at his end. I always got the Rona guy to cut my key and never the key machine. So I went ahead with the key machine because the Rona guy refused. I was right the key machine didn’t work. I went back to the Rona guy and he said he can’t do anything and those are not his machine. He told me to call minute key. Well i got a refund but that is not the point. My point is that I am in a rush. So the Rona guy said if the key machine can’t do it then he can’t do it either. Wow what horrible service!
But again, I have kind of accepted the bad service because this is not the first time. I have been given bad advices by Rona people many times. So what is the surprise anyways!

I was there today with a friend. The whole shopping experience was great until we got to the till. There was only two tills open, long line ups, we picked the shortest line, there was a lady that had a box of tiles, some were missing, the cashier called someone, we waited a very long time, then the manager came over and other workers came over. My friend and I requested to open another till, everyone including the manager ignored us. Some other people in the same line up requested another till to be opened, again ignored by all the staff including the manager. I put my stuff that I was going to purchase down and walked out. I noticed a few others in the line up did the same.
I will never step foot at that store again.

I avoid coming to Rona ’cause of the prices for large projects, however, for small things were the prices are in line with everything else I am all game for. I have been here about less than 5 times in the past year to get some supplies for the place I work out of convenience. Would I spend my own money… probably not. They had some industrial office cleaners for a shared office place as well as some pest control items that I shared the cost with for the shared office space I had at the time with a company that specialized in food and organic compost. Like many others have expressed here, I am a Canadian Tire girl. I was in the area since my parents live near the station and wanted to kill two birds with one stone so that I didn’t have to waste office during of actually having to go to a hardware store for some things. I have been in here with my dad a few times.

I try to support Canadian as much as I can ;)
And especially if I don’t really need to go all the way to next Home Depot, Rona pretty well has everything.
Service is good too, being a tad smaller, easier to find staff.
Home renos in the back left, nice mouldings here, easy to install.
Even Robins donuts here too.

Horrendous experience trying to purchase wall panelling. Was told by the manager of a department :
You have to pay for the freight if you want to see the item (which is available at all locations but this dump)
Go to another store if you want that product.
Brought it up to general manager and his response was the same. Why do you even have a customer service desk if it’s non existing?
Total bunghole of a business, bunch of zombies that could care less about the people that are paying their salaries. These people should minimum quit their jobs if that’s their level of commitment and probably consider quitting life as well. #StayAway

My hubby alway shops at home improvement stores like I shop at supermarkets! I went with him to Rona coz we needed to shop for our own vanity set this time.
We try to support Canadian company, so we shopped at Rona and hope we could find something there.
I would say, they are basically same as Home Depot. However, the selection and quality of stuffs are a bit less and cheaper!
Overall, shopping experience was great! Spacious and clean.

I just visited the plumbing department at Rona’s store on Grandview in Vancouver and the service was great. I was helped out by Peter and he was able to quickly solve a problem with an ancient hose bib that two other so-​called ‘specialty’ plumbing stores couldn’t.

I just finished my review on another home hardware store, so thought I might as well come review Rona… been here a few times in the last 2 weeks. They definitely needs to schedule more staff during shifts and need to train their cashiers! For our last purchase, the cashier scanned our items in a lighting speed. I was afraid he was going to break something when he’s dropping each item on the table after scanning. He didn’t say a word to us besides the Hi and the total amount at the end. And he somehow decided to keep my ceiling cover with him on the till. Gave us the receipt and was ready to help the next customer… I’m like «Are we going to get our ceiling cover that we paid for?»…
There’s no point having a «fast» transaction when you are providng no customer serivces!

My husband and I recently purchased our hardwood flooring from this Rona location, and while our experience here was fine (we found the flooring, and left with flooring… so I suppose that makes it ‘okay’ by default) we didn’t at any point feel like we experienced quality customer service.
First of all… it was very hard to locate someone to answer our flooring questions. There was a guy there, but he was rather busy, and we ended up waiting, and eventually looking on google for our help. Secondly, these guys do not at all physically HELP you with your purchase.
We bought 500 ft of hardwood floor. It was a LOT of flooring & we were spending a lot of money. It would have been really nice to have an extra pair of Rona hands available to bring it to the cashier, and then out to our truck. I get better carry-​out service at SAFEWAY when I buy a 4 litre jug of milk, for God’s sake.
Anyway. All in all, it was a pretty lack lustre experience. We got the flooring we needed. but it really was no thanks to Rona.

Time to see if Home Depot has any serious competition.
Parking here is plentiful, but this location also nice and convenient from SkyTrain.
The first thing I noticed when I walked through the door was how much cooler the building was. They had the air conditioning going full tilt. Of course, they also had air conditioning machines on demo, blasting hot air back into the building! Yay for killing trees.
Having checked out several sections including lighting, plumbing, electrical, and bathroom, I must say that Rona is basically the «Diet Coke» version of Home Depot. Yes they have everything, and their prices are similar as expected, but their selection is smaller in all departments. They also have some in-​house brands such as Uberhaus, but the quality seems subpar based on the products I looked at.
Overall they’ll have what you’ll need, but personally I’d pick Home Depot first.

Staff is friendly if you can find them in this maze, but they are very knowledgeable about their products. I always come in here full of questions and they always got the answers for me or they’ll find someone that will have the answers.

good selection, not very good service

Ahhhh the home reno fiasco that is my life! I have been to the Rona on Edmonds many times and have had both good and bad experiences. So a few weeks ago I was a wee leery about going to the Rona off Grandview but I was pleasantly surprised with my experience while I was there. I was on a mission that day to find a medicine cabinet that would go with the bright blue I have painted my bathroom and some crisp lighting.
Like I do in every home improvement store I have been to I like to wander around and check it all out. I like to imagine that one day I can build it myself lol. While there I found the medicine cabinet that I wanted and the lights that will compliment it perfectly. The service was fantastic and I was completely satisfied with the service.
After a couple of days of having the cabinet at home, it hadn’t been put up yet, I decided that I didn’t want the cabinet in walnut but rather I wanted it in white lol. So I called the store to see if they had it. The guy I dealt with on the phone was very friendly and helpful. Unfortunately they didn’t have it and all their other stores in the Lower Mainland were also sold out so he told me to call on Monday to see when they might get one in.
Monday rolled around and I gave them a call. Now this is the reason that I only gave it 4 stars and not 5. I did not get the same person on the phone. The person I did get wasn’t very helpful at all. I could hear them talking to other people, not related to my phone call, and then he had no idea when they might get some in or if any were on order. It just wasn’t too helpful. I was told to call the Coquitlam store. OK. So I look up the Coquitlam store only to find out that there are two ha ha. He didn’t even tell me which one to call.

The mega sized, do-​it-​yourself renovations for home one shop stop place that is Canadian owned, and sandwiched between two Home Depot’s. This Rona is in a nice area, right behind Van Tech highschool, and actually I find this place bigger than I thought it was before, maybe they cleaned up after they changed the name from Revy.
Also there is Robin’s Donuts in the Revy, good place for a sweet treat. We were there, cause it was closer than going to Home Depot, to match some deck paint. The only knocks I have on Rona, is that they do not have as many people working there like Home Depot, as the night we went, we ended up waiting around to be served.
Oh, and walking toward the cash register, my mom said she saw a little mouse run right through the isle. (Must be the crumbs from the Donut shop!) But the place is actually pretty clean, and the mouse probably came from the surrounding areas.

My hubby and I are on the quest for some storage solutions for our home… we have tried almost every Home Depot in the city when we thought of Rona…
As we approached the store I could swear I smelt popcorn… and what do you know. they have fresh popped popcorn at the door. you can gran a bag bu donation. fun little snack while you look around. very smart! Ikea should do this…
They carry the same old hardware supplies as any other store. the staff are all really helpful and greet you with a smile. the prices seem a little less them Home Depot actually… Also…great plant selection. as we continue our plant quest. and all plants are half off right now!