Running Room

I bought a pair of runners here and was impressed with their knowledge about the best runners for me. I also returned to exchange the pair I bought for another style. Two months later I had an issue with the runners and they gave me a new pair — no quibble at all. I have had nothing but good customer service here.

Incredibly rude lady at cash. I walked in intending on buying my usual New Balance shoes. I just wanted to get in and out.
There was a workshop or info session happening inside the store that completely blocked off the entire shoe area.
I wasn’t sure the store was open to regular shoppers as you could not access over a quarter of the store because of the presenter and a number of onlookers.
I asked the lady at the cash whether the store was open. To which she replied rather rudely and condescendingly.“of course it is“
I will never step foot in this store again.

Horrific customer service. You walk in, they see you, they say nothing to you. That’s your cue to walk back out again and head up to MEC or over to New Balance.

I came here during their boxing day sale and got some decent pair of dri-​fit socks. It’s actually close to the gym that I work out at, therefore, I walk by every so often to check out their sales and what they have to offer. Customer service has always been awesome and friendly. Very well organized store even though it is small. I inquired about some running marathons a few months ago as I want to at some point get back into this for both health and socialization reasons and they were more than happy to work with me on this.

I recently attended the Expo the weekend of the RunVan marathon. I bought a $ 130 pair of Saucony Kinvara running shoes, and after walking 2 miles in them, they rubbed all the skin off the back of my heels. Ouch! I called to see if they would let me exchange/​return them, and they said that because there were blood stains on the heels, they couldn’t take them back or exchange them for me.
HORRIBLE CUSTOMER SERVICE! I didn’t even know there were places with policies like that in this day and age. DO NOT buy anything from any store with this type of policy.

Horrible customer service. I was asking about the schedule for the Running club or Running clinics and the lady that I spoke to acted I was an idiot because I wasnt clear on what the running sessions entailed. What happened to good retail service in Vancouver?

A fantastic location at the foot of the Cambie Bridge – I often stop in before or after a run along nearby False Creek.
It’s a tiny store, efficiently laid out and stocked with only the stuff you need. Unlike MEC, it isn’t trying to do camping and hiking and unlike Lululemon, running is not an afterthought to yoga. Running is centre stage in both quality gear and staff who are passionate runners and exceptionally knowledgeable about the products they sell. Friendly and thoughtful, the staff here are invested in my training goals; I stop in and check in with them; they are curious to know how their products are working out, and I gain from their expertise.
The Running Room is not expensive or overpriced – but a savvy shopper could find cheaper options elsewhere, particularly in sport nutrition where there’s enough competition from wholesale clubs and supermarkets. On running shoes, you may find that Running Room’s expertise, selection, and 30-​day money-​back-​guarantee outweighs any perceived discount found elsewhere. If running is your thing, that’s an easy calculation to make – and the community you’ll find here more than makes up for the savings found at an outlet store.

Probably the smallest one out there, but it’s packed efficiently with lots of stuff.
The aisles of clothing on the left when you walk in may be the tightest but as usual, all the runners, water bottles, pouches, gym bags.
Lady today nice enough to call the Denman location to see if any men’s compression pants left, good for the hoceky & circulation in general ;).
No parking at all in the front so try the side streets or Canadian Tire/​Save on Foods parkade

I’ve recently jumped on the running bandwagon and am training for a couple of upcoming runs — hence, I’ve found myself window shopping a lot for various running clothes and gear. I’ve been into a few Running Rooms but the Cambie location is by far my favourite.
The selection they have is pretty much what you would find at any other RR. Although it’s one of the smaller shops, it’s stocked pretty well. Price-wise…well, most running clothes/​shoes aren’t the cheapest. So RR is at par with other places.
What sets this location apart from the others is the staff. The staff are super nice, helpful, and knowledgeable. Since it’s small, there are usually only 2 – 3 people working at a time. But even when they are busy fitting other customers feet (which takes time and personalized attention), they always manage to acknowledge us browsers and ask if we need help. Keep up the great service, guys!

Went to the running room to buy new shoes — my first real «running» pair. I have been running for 5 months (5 to 10k, 2 to 3 times a week) and decided to upgrade my basic pair of runners. Not knowing much about what to look for, I was a bit apprehensive of the wall of shoes and having no clue what to get. Monique was in and helped me find what I hope will be the perfect pair! She took the time to look at my standing/​squatting posture to assess pronation, then recommended several pairs. I must have tried around 10 of them, and took 3 for a run around the block.
Monique didn’t seem bothered by my sometimes arbitrary comments e.g., «feels wrong» and just tried to get me into something that would work for me. She didn’t push for the higher priced models, I saw shoes ranging from 100 (on sale) to 200 $ and I spent 150 $. Definitively not cheap, but I think they will be worth it in alleviating my ankle pain. Forgot to mention that they have a 30 days return policy: as long as you don’t take the shoes outside, you can try them on a treadmill and bring them back if they were not perfect after all.
Not a cheap store — I may end up buying online the next generation of the same shoe if I’m happy with them — but worth it for the service and help for a novice.

This small-​ish Running Room outlet has all the basics in terms of gear. Good selection of running wear, socks, fuel, watches, rollers, and other accessories. Like every other Running Room there are some constraints in terms of the variety of brands and styles that are carried, particularly for shoes. Although unlike most competitors, the selection of running wear for men is okay.
Run clubs can be found at every Running Room location, although running out of the Cambie store gives you close access to some beautiful routes along the seawall, Stanley Park, as well as the attractive mid-​town bike routes that run east-​west
The staff at this location are seem to me a bit friendlier and more eager to help you find what you need as compared to say the Denman Street location in the West End or Alma Street store in Kits.

Their grand opening is Sept ²⁸⁄₁₁. I hope to run 5 Km with the denman runninh room at this location (as pre-​planned and each individually self registered). John Stanton is set to make an appearance with Ribbon Cutting @ 6:00 p.m. followed by a 5 km or 2.5km run or walk that costs $ 10 to pre-​register for with proceeds going to Ronald McDonald House Charity. I’m looking forward to the cake and refreshments though. :)