Sandman Hotels Inns & Suites

Great hotel ! We always have a good time. We usually get the cheaper rooms and they are not huge but the location is good and we always have a great time ! Attached to moxies and the shark Club. Right beside Rogers arena. Like that they have a pool and hot tub

Pros–
–Convenient location near lots of stuff to do.
–2 restaurants and bars connected to hotel that were pretty decent (go to the shark!)
–free upgraded room w/​balcony if you ask for it
–pet friendly 3^rd floor
–some upgrades
Cons–
–dirty bathtub
–coffee stained paper covers on our drinking glasses.
–front desk doesn’t answer phone calls from room
–hot tub broken
— room service not avail bc they were «short staffed» so had to go to restaurant & get our food to go
-$ 22/​day parking in a creepy lot
–elevator from parking garage to hotel out of order
–walls are VERY thin. Could hear full conversations from hallway
–heat wasn’t working in room; only blew out cold air & tons of dust
–TV was analog only. No guide to tell you which channel is which.
–they never changed our sheets for three days we were there, even when requested.
–pool was disgusting
**Not going back.

Its pretty bad… ive been to 3^rd world country and they still do it better. Came in and bathroom had urine on the floor and pubic hair on the seats… no kidding… Only thing that made me rate this 2 stars is because of location. Not too far from restaurants and other things.

I remember staying at the Sandman hotel on Georgia when I was young. I stayed here multiple times with school trips when we would visit various parts of Vancouver from Victoria. I enjoyed my stays so one time when I was about 16 years old, I decided to visit Vancouver on my own. I booked the same hotel and checked in on my own. I was immediately judged by the front desk staff. I will not forget the belittling service that I received. The man toyed me. He first said I couldn’t have made a reservation. They couldn’t find it. Then they found it but they had no rooms left. they then we’re able to find a smoking room for me. I had requested a non smoking room at the time but the man said I had no choice but to stay in the smoking room. I remember the room to be loud, old, and filled with second-​hand smoke. The front desk agent did not smile at me, nor thanked me. Check out was no better. It has been 14 years now and I have not visited this or any other Sandman hotel. I travel frequently for business and I make an effort to avoid this chain.

Great hotel and reasonable price. Sure we had to pay for parking but that is the standard for most hotels in Vancouver. It’s a short walk to Rogers Arena which I was going for. We stayed in the North Tower and we found the rooms to be clean and quiet despite being next to the elevator. The staff upon check in were fast and friendly. I would recommend this hotel to anyone going to an event at Rogers Arena.

Das Sandman war unsere erste Herberge auf der Westkanadarundreise, die Lage mitten in Downtown ist gut, man erreicht alles Wichtige gut zu Fuß,
Man merkt dass es ein typischer Tourischuppen ist, die meisten bleiben nur für eine Nacht, daher herrscht trubelige Unruhe, die Zimmer sind Durchschnitt.

Stay at the Weston grand nearby for the same price if you can. I was charged $ 240/​night.
Housekeeping does a reasonable job, but doesn’t replenish coffee facilities and redecorated/​repositions toiletries — maybe that’s ok for you, but I don’t like people touching my toothbrush.
Heating/​ac not set, cooked in a 25 degree room my first night. Loud wall mounted ac unit when running. Corp tower is reasonably well kept/​decorated, with a view of the CBC building wall.
Wifi included, breakfast not included.
If you have breakfast at moxies, have the eggs and skip the potatoes/​roasties/​hash browns.
Screwed up my cc transaction. No apology, no fix, no compensation.
Convenient location, I won’t return.

Other than the great location of this hotel, between Gastown and the entertainment district of downtown Vancouver plus skytrain transit, DO NOT STAY HERE.
Similar to other reviewers I had my 2^nd stay at this hotel (Hotwire mistake) and it was incredible unsanitary and my room was riddled with defects (see the pictures below). I can’t imagine why management isn’t serious about giving customers a memorable experience here. My complaints weren’t followed up quickly when I called down to the front desk and informed the staff. A truly disappointing experience.

This is the most unsanitary hotel I’ve ever stayed at!!! Their parking garage sucks and the elevators are creepy!!! The lobby is really nice though but that’s about it.
I checked in late at night on a Saturday. There was two hotel front desk who were both a bit off. (Day time front desk was a lot happier and more friendly) They lack in customer service skills and they didn’t seem too happy to be at work. First impression of my room was that the bed looks comfy. I examined the sheets and they were dirty and stained. The bath tub was dirty, windows were dirty, and curtains in the room look like they haven’t been steamed in ages. Also, there were spider webs in the corner of the walls…
This place is not worth the cost. The only reason why I rated this hotel 3 stars was because of the comfy bed. I won’t be back, that’s for sure!

This hotel is crap!!!
Room was not clean toothpaste in the sink,
Hair under the toilet lid.
Room was falling apart!!!
Doors on closet where not even hung.
Taps on sink where loose and the transfer grab bar was coming off!!!
There is no room between the bed and dressers to move around!!!
This place is not safe for people in wheelchairs!!!
Stay away!!!

Tiny rooms! Peeling ceiling paint in the bathroom, bathroom so small your knees touch the door and to close the door you are straddling the toilet! Oh and the taxes were the same as a nights stay :(Really not what I expected for $ 170 a night (before taxes!)
Super disappointed! The photos must be their highest cost rooms.

Really nice and clean rooms. Free wifi for multiple devices, but wifi is slow. Nice view and great location. No fridge or microwave.

Avoid this hotel!!! Do not stay here! The ppls at the front desk r bozos! Horrible customer service!

Location, location, location… That is the best thing about this place. Bed is pretty comfy too. If you can get a room in this hotel for $ 71 per night through Expedia, it’ll be sorta worth it.
Location is perfect if you plan on exploring downtown Vancouver. Also not far away from a major Skytrain station. Pretty cool neighborhood.
Ambiance of this hotel is pretty trendy modern. It could be a little cleaner though. It can get noisy like you can hear neighboring room peeps echoing voices in the hallway as they arrive back from a night out. Ice machine in the hall was a bit loud too. Wifi was pretty choppy. Do not disturb sign placed on door knob outside room did not stop house keeping from entering room. ??? Front desk service was mediocre. Maybe some of them have been working there too long.
Overall, I would check back in at the low room rate again. Otherwise, a solid 2.5 stars. 3 because of the rate I got the room at + location.

Ok room but incredibly small. We had no hot water in the room for the last three days of our stay… we told them. Sorry. Would not recommend this hotel

Over the past few years, the Sandman has worked for us several times, when choosing to stay downtown when attending a nearby evening event. We (a senior couple) returned most-​recently, for a one-​night stay around a night at the opera (at the very nearby, Queen Elizabeth Theatre), and once again, it worked well for us.
We received and enjoyed the same room as during our last stay — in the north tower, on the top (11’th) floor — and even though the weather was not the greatest (low cloud cover and some drizzle), the views from our room as always, sure added to our stay. We found our accommodations clean and comfortable, the bed, pillows, and duvet super, and the thermostat controlling the heat in the room worked perfectly — keeping us warm when we wished such, and not so warm, for our sleeping comfort. And a nice touch here — three extra blankets already ‘in’ the room, to add to one’s bed, if required (no need to call housekeeping for such!!).
For us, the check-​in process was smooth and quick. We arrived at the hotel during the noon-​hour, just after their check-​out period, and found our room ready and waiting for us – this was very much-​appreciated, and allowed us ample time to get out & about for an afternoon sightseeing/​shopping walkabout before resting up and getting ready to go out for our evening event.
For us, this Sandman Hotel offers clean, comfortable, and affordable accommodations, and especially so when wishing to stay overnight before or after a local sporting, music, or cultural event.

Poor wifi connection, remote control didn’t work, and the drunk kids in the room next to me kept me awake half the night. When I called down to the front desk to ask them to fix the problem, the phone rang for a SOLID MINUTE before someone answered. Then, when I called down a second time because the noise continued, it rang for longer. They were very nice about trying to solve the problem but it was frustrating. Also, the rooms were «recently renovated» but the bathroom was definitely lacking.
I will say that the location was decent. Walking distance to the cute neighborhood of Gastown with tons of great restaurants, bars and shopping. The hotel itself was just meh. I definitely wouldn’t stay there again.

Sandman Hotel was great and I definitely recommend this business if you are going to a concert or an event at BC Place. I love how convenient it was for our group. All we did was cross 2 streets and BAM! we were there.
The hotel itself was very clean and comfortable. The bar inside the hotel was great. The beds were pretty amazing and I slept instantly. Sandman would have gotten 5 stars but they had a few things that I have to complain about. The chain on the toilet in our room kept breaking so our group was very scared of doing something other than a number 1. We called guest services to have them come fix it at 6 pm and we assumed that they would show up while we were out but when we came back the toilet still wasn’t fixed. We called them again at midnight and they said they it would be a few hours but we insisted they come before we were asleep. Once guest services came and fixed the toilet everything was fine until the morning where the toilet broke again.
I would recommend Sandman Hotel to everyone but I think if you are going to a concert at BC Place you should definitely stay there.

My review is 4 years out dated, however, worth mentioning none the less. I was out late at a concert and I had an entertainment book coupon for a show, therefore, a few friends and I decided to get a room and have a party. Normally it is $$$ and not worth what you get, however, considering the deal we got we can’t complain. We used nothing but the room to party before and after the show. Bed is comfortable. Room was medium sized and the lady at the desk was friendly enough.

Located at the end of the hotels, the Sandman is still in the middle of everything in downtown. View of where the Canucks play is to the right of us, and a beautiful snow covered mountain range is in front of us. Clean rooms, very convenient elevators and an amazing restaurant /​bar downstairs with delicious drinks and desserts! Ask for the Australian waiter!
Would def stay here again next time in Canada.

Hmmm what can I say? This is a… dump.
For the price my friends paid on Price line ($ 100)
They could of done WAY better.
The bathroom left much to be desired.
In general, its a good location, but I personally would never stay there.