ShowTime Tickets

Not sure why people are having so many bad experiences with this. Sounds like many people are getting screwed when ordering tickets months in advance, and then things go sideways. Can’t really comment on that, as my friend and I purchased our Madonna tickets on the day of her concert (2015 10 – 14).
The transaction went through with no problems. They even had a guy stay late so we could pick up the tickets. The pricing as was agreed. No tricks. We were in and out in minutes, tickets in hand.
I’m sure there’s a bit of a mark-​up compared to Ticketmaster, but these guys have to eat too. This is also one of the few ways to ensure that one’s tickets are legit and valid.
Obviously I would prefer to simply buy from Ticketmaster, but when they’re sold out, I’ll definitely use these guys again. With that said, based on what I’m reading out there, they may want to improve on their customer service. Interesting that they put a link to their Unilocal page, which showcases all these negative reviews. Those reviews are all old though, so maybe things have improved.

After using this outlet for several years, high cost tickets and luxury booths, I had to decline a booth recently. Their reaction? Repulsive. They ‘texted’ me & told me they didn’t want my business any longer. Good riddance. How’s that working out for them? look at all the negative reviews here: Customer beware!

I have been a long time user of Showtime tickets but was recently extremely dissatisfied with the service provided. I logged onto the website to purchase tickets for the Bill Maher show in the evening. The whole transaction was processed, by which they also remind you that all transactions are non-​refundable once you hit the submit button. I submitted the transaction and now patiently waited for the tickets. They send you an e-​mail confirmation saying that they are working on fulfilling the order and a subsequent e-​mail will be sent to confirm. Hours pass and nothing. Finally I phone in, and am rudely told by the person that answered the phone that they are closed and no one is there to fill the order — — -yet the website let me order online an order that could never be fulfilled. At this point, I had lost any opportunity to secure other tickets as it was only a couple of hours before the show. I explained my disappointment and frustration with the misleading system and indicated a need for a fix to ensure better business practices. The phone representative basically said that it was too bad because this is the way it is and that they do not have any need to open unless there is a big event in the evening. Awful customer service.

First off, I envision this being a lengthy review so if you don’t want to read it scroll to the summary.
A friend and I purchased (2) tickets in Dec to Maroon 5 in Van for our girlfriends as the tickets instantly sold out on TicketMaster. The tickets were admittedly expensive, but expected when dealing with a broker.
I purchased the tickets through a phone call, and their operator was quite helpful. One thing that was hard for me to accept, is that I was technically purchasing a «theoretical» ticket. They didn’t have the tickets in stock at the time, but guaranteed them by the show date. I thought since I have nearly 4 months to the show it should be fine. I asked when the tickets would be in stock and if I would receive a phone call, and that’s not really how they operate. I was told that up to the show they receive periodic shipments, and I should just call back from time to time to see if they are in stock. I asked if there was any sort of waiting system, but was informed that I should stop worrying and I will get them. One thing that I was misled on, was the final price of the tickets. At no point during the phone call did they mention that the funds would be in USD… so surprise when I checked the final receipt after they already charged my Credit card, it was more than quoted. I didn’t feel like dealing with it, and the monetary difference was about $ 20 for the exchange rate so I just chose to ignore it. At the end of the call, after asking roughly when I would receive the tickets (as I specifically stated I didn’t want them last minute) they said I should receive them sometime in January.
Fast forward to Jan, they still hadn’t received the tickets from their «supplier» and was told to call back in Feb. Since these were a gift, I originally wanted them maybe a month before the show as I didn’t want to deal with the stress on the day of the event. I called back in early Feb, and late Feb with the same result. They were still waiting on the tickets and weren’t sure when they would receive them.
Fast forward to a week before the show, more excuses and reasons for not having the tickets yet. I settled with wanting to pick them up on the Fri before the Sat show as I work downtown and didn’t want to make a separate trip. I called back nearly every day and on Fri they still didn’t have the tickets and told me they wouldn’t have them till 6pm on the night of the show. On the Sat of the show, I called at 6pm and was told they still didn’t have the tickets and possibly won’t have them until 7pm. Considering the show starts at 8pm and I still didn’t have the tickets I was getting just a bit annoyed.
I drove to the office at 7pm on Sat night to a waiting room full of similar people. Everybody was stressed out, explained similar excuses, and we were all waiting for tickets. The employees were in a back room behind a closed door and were periodically coming out to say that it might be a bit longer for tickets and they were trying the best they can to get everything in order. At 7:30pm it was finally my turn and someone came to help me with my order and he finally had some tickets! First off, they try to get you to sign for the tickets before verifying they are in the correct section, but it’s a good thing I checked the seats first. I had purchased (2) tickets almost directly beside the stage, and they were trying to give me tickets at the far end of the stadium, saying they were an upgrade. I told them it was unacceptable… and after (2) similar instances of this — they came out with tickets in the proper section. Just to add, throughout this whole process on two separate occasions an employee ran through the waiting room out onto the street and returned 5 minutes later… to a scalper maybe?
So at 7:45pm (15 minutes before the show) I finally received the tickets. I rushed to give the tickets off and was relieved to finally be done with it all. When I left the showtime tickets office, there was a girl practically in tears, because at 7:45pm, they told her it would be another 30mins before she got her tickets. Considering the show starts at 8pm… that’s a terrible situation.
To summarize, after being misinformed several times after purchase and strung along till 15 minutes prior to the show to receive my tickets I finally got what I paid for. Were the tickets great, yes (but what I paid a premium for). Was the stress worth it, definitely not. It’s clear that they leave it to the last minute to profit the most, but still. Even though I got the tickets eventually, I would only recommend as an extreme last resort.
Cons:
— Be prepared to pick tickets up the day of the show (most likely 30 minutes or less before the show)
— Cost is a premium (but expected)
— Misled on the USD cost
— Misled throughout the process on the pickup of the tickets and when they would be receiving them.
Pros:
— Did eventually receive the guaranteed tickets.
— More assurance not to be scammed as you aren’t dealing with CL.

Just received my U2 tickets by FedEx today and I am very pleased! Unlike many ticket services Showtime does not charge a service fee which can quickly add up when you’re ordering multiple tickets. I looked everywhere online for decent priced tickets and Showtime had the best price. Once I received confirmation that the tickets were coming I got a FedEx tracking number within minutes and the tickets arrived the next day. Now I just have to wait for U2 to get here!!!