Splashes

Have to agree — the customer service was poor. One person approached me after 5 minutes or so. I collected my information and left. I e-​mailed the store (twice) on product information, but nobody bothered to reply. Too bad… went elsewhere.

Came in to buy a couple of things for a bathroom reno i was doing. Maybe I was just lucky but I found the customer service to be pretty good; the associate helping us was peter ad he was was very nice and helpful. They have a great selection of good quality products and it’s not super expensive either. If you are working with a plumber or contractor you can even use there courtesy discount which is awesome.
I would definitely come back to shop at splashes.

Yup worst customer service ever. I agree with others. Came here when my plumber told me to check it out. Staff were more into gossiping then helping customers so I wandered around aimlessly. Finally stood at the desk for a solid 5 minutes when the two stopped yapping and noticed me. Yes, can I help you? Me. Yes please. She seemed really bothered that I had interrupted their conversation. Didn’t help me at all but rather spoke to me in a condescending tone. Not nice at all. I will not return.
Also, not sure if they have a dress code. I’m guessing not. It is a hardware store of some sorts where people buy bathroom faucets, tubs and toilets. Not sure if high heels, cleavage hanging out, thick heavy make up and a mini skirt… maybe she makes more sales that way. What the heck do I know. I just wanted a toilet.

I expect courtesy and common kindness when shopping. Some of the staff have none of the above. The products are good. But if you have to grovel to get help, and then feel that you have someone is put out by your getting their attention, there are many more places to shop. I highly recommend avoiding this showroom. You do better shopping their brands online and going to a warehouse to pick up.

I agree with Simon and Terris that they are not going to kiss your ass in this place, there will be no fawning here.
That said, they have a good selection, and if you’re working with a contractor/​plumber on their list, the courtesy discount sure makes it worth it. I got my toilets here for less than they would have cost in the States (even when the dollars were on par). That’s a good deal!
And, while there is no ass-​kissing, they are efficient. If you know what you want, and you just want to go get what you need at a good price, this is your place.

You are alright as a showroom, but I just felt this place was lacking in service. Came here due to a washroom reno, as it was a place highly recommended by my contractor. Came here with my partner and was practically standing around like a light-​post looking for service, this place is not a huge Home Depot so it’s not hard to spot someone walking in this store, I would have to even consider this location small as a showroom compared to the many others I have walked around in during this expedition of finding parts for the washroom of mine.
When we finally received some small morsel of service it felt like we were being rushed as to what we wanted, I thought there was going to be some consultation, maybe show us some alternatives to what you have. Just remember, even if you see something in this showroom you like, you might not get it as this is not a store, it’s a showroom, and you maybe highly disappointed to know that your potential purchase may be backlogged for weeks. The positives are that they do carry the better brands, not the everyday stuff you see at Rona and HD like Grohe, Hansgrohe, Robern, Toto, just to name a few, and you know your getting quality.
Maybe you will have better luck than I did to drop a few bills here, but if I plan to renovate another washroom in my house I would give this place another chance, if not that, than maybe a look.

My experience w andrew sheret was positive. Went to home depot & got the part for $ 5. It didnt fit and was made in indonesia. Andrew sheret parts counter had the part & it was made in Canada. It was $ 7. But well worth it for quality. Parts counter guy was helpful & also several plumbers in line knew I was an amateur & gave me good pointers for free.

THE WORST CUSTOMER SERVICE ON THE PLANET! I came in here with my friend today, and he really needed to buy a faucet. He had a lot of questions and wanted someone who had some expertise to help him out. The woman working there was so not helpful and was super rude to him. She even said she was trying to have a quiet moment with this other person and totally blew him off.
We waited around for 15 minutes while this woman refused to help him, and he got so frustrated after a while that we just left the store and they lost his business. They missed out on a sale worth a couple hundred dollars because he was really set on buying a faucet today, but didn’t want to support a business with such rude customer service. If I could give a business 0 stars, trust me, I would!

If you are looking at updating or possibly creating a brand new bathroom. and you are on a bit of a budget… then you might want to give Splashes a try…
There show room if full of tons of different varieties of everything bathroom related… on a recent visit with a friend who is redoing her bathroom… we found an AMAZING rectangular porcelain under-​mount sink… AND .it was only $ 187…but looks like it is super expensive.
The service is always great and they even offer installation at great prices. and they are super open to working around your schedule.
Here’s what they have to say about themselves.
«When a customer enters a Splashes Bath & Kitchen showroom looking for inspiration for their new kitchen or bathroom, they are drawing on over 100 years of experience and the rich heritage of Andrew Sheret Limited.
With such a proud legacy behind us, it is only fitting that our customers find the best quality product lines in our showrooms. Come visit a Splashes Bath & Kitchen Centre. You will find us in the lower mainland, Vancouver Island, Okanagan, West Kootenays and the Cariboo Central Interior. We have been building dreams into reality since 1892»