Subway

Not very nice people. They wouldn’t let my nine year old boy who was bursting at the seams go to the bathroom, unless we bought something. Thumbs down! WE ARE NOT STREET PEOPLE! HELLO?!

This subway wasn’t too bad. They were a bit short on toppings, but they made up for it with a generous side serving of hate.

Worst Subway on earth. I would actually give this Subway location zero stars. Big mistake stopping there on our way to North Van. Never again. The owner Jenn Palag yelled at my little son for (politely) asking to use the bathroom (which is permanently «out of order») and, evidently like some of the other reviewers, chased us out of the restaurant because we wanted $ 5 subs. My little boy was crying and I was furious. I have never had such a rude experience at a Subway anywhere on earth. I actually want to complain to Subway Canada about this. Also, I have my suspicions that Aaron B is a fake account.

The worst subway EVER!
insanely rude staff and over priced toppings, sauces, and yup, sandwiches.
I was there once and there was an elderly lady PAYING CUSTOMER that had already ordered her sandwich and wanted to use the bathroom really badly. they didn’t let her use it, they called her a liar and a scammer.
not just the owner is very very rude, the staff is very unwelcoming and just straight up shitty people.
I live two blocks away, I fucking love me a good sub from now and then, but I’ll never go here again.

The owner is extremely rude to her employees.
They charge .50 for more than three pickles on a sandwich.
She threatened an employee in front of me and yelled at me for asking why their prices were higher than other stores.
The experience was so awful I will never be back.
Wish I could give it zero stars.

ZERO STARS!
Yes AVOID the Subway on Dundas between the Dominos and the Fish and Chip Place…
This woman (the owner, Jenn something) should be stripped of her business license and franchise. I was screamed and sworn at by her because I was on my cell phone relaying an order for a friend as texts were not coming through.
I tried to explain this to her (very politely I might add) but it was useless. No joke, I believe she may be mentally unstable.
When I say screamed at, I mean top of her lungs completely losing her mind kind of screaming.
There is another Subway 5 minutes away, or the guys next door at the Dominos are all right.
Please never go there, and tell all your friends to not go there. The day I see that place closed I will throw you all a pizza party.
Seriously though, I’m a normal, decent guy. The kind of guy that apologizes to the cashier for being on the phone when in line at Safeway.
I don’t need to be yelled and sworn at for wanting a sandwich, I already hate myself enough for indulging in fast food, I don’t need to be berated by a proprietor also.

Absolutely the worst subway I have ever been to. Avoid at all costs. First off They charge way more than at any other subway. A footling Ham sandwich is $ 8.50, but it’s $ 6.29 anywhere else. Their premium subs cost $ 11.25 as opposed to $ 9 elsewhere. I decided to order one of the $ 5 foot longs, and was told I couldn’t have it on the flatbread because it was a $ 5 footlong. No other subway restricts your bread choice based on the sandwich you buy. Then they were out of both spinach and pickles, which is unacceptable, all subways should have all ingredients. Then after my sandwich was made and I was going to pay for it, I was told I couldn’t get it in a combo with a drink and cookies because it was the $ 5 sub. Stupidest thing I’ve ever heard. I do it all the time at other locations. At that point I told them I didn’t want the sandwich anymore, and walked out the door, without paying, leaving the sandwich on the counter. I’ve talked to others who have all had similar experiences here. The woman who runs this store is super cheap, and doesn’t deserve to own a subway. DO NOT GIVE HER YOIR MONEY. go down the street to the next location a few minutes away.

Miserable. I have complained to Subway Canada about this particular location. Bread is thinner than at other locations, toppings are not fresh, owner/​operator is rude. $ 5 deals are not honored, she chooses to charge more for flat bread.

To start with they have no 5 $ footlongs’s the same footlong that would cost you 5 $ on hastings location will run you a cool 8.50 here $ 3.50 extra give me a break walked out before even ordering, absolutely preposterous to charge that much more for absolutely no reason dont even get me started on the rest of their prices they deserve –5 stars

Where do I even begin? First off, I wish there was an option to leave a ‘0’ star rating because this place doesn’t even deserve a 1. I have officially been ‘banned’ from this subway. For two years I have shamefully given Jenn Palag (the owner) my business as it’s less than a 5 minute walk away and with very little options in the area for a late night take out option, I always give in and return. I’ve kept my mouth shut nearly every time she was a giant bitch, which is EVERYTIME you order ANYTHING. Finally I looked up the reviews and realized I was not the only one experiencing such horrendous service. It really baffles my mind how she is still in business. Enter anytime after 7PM (she closes at midnight) and expect two types of bread, ovens turned off, all of the chairs to be up, the bathroom to be ‘out of order’ and the worst customer service you’ll ever experience. Like many others have done, I asked her how come she was so rude. I clearly stated that I came in with good intentions, I was kind, I was patient with her, and ordered a very simple sandwich. She immediately snapped back saying she could do whatever the F#$k she wanted, she doesn’t take shit from know one because she was the owner and if I didn’t like it to go to the other locations on Hastings. I was dumbfounded! Silly me, I went back again a month or so later because of the convenience. Well she was working and I had the same experience, it never fails. I went again last night and she wouldn’t honor a deal she had posted, I was so fed up with her bullshit so I asked how come she is such a miserable bitch and she flipped her lid. She called me white trash, shouted FUCK YOU at least three times and told me to never come into the subway again. It sent me home in rage. I cannot believe someone can get away with providing such horrible service and be so incredibly disrespectful for absolutely no reason. This place must be a front for something, how can someone hate their job SO much, turn away so mush business, have such horrible reviews, and still be operating? Also, how can she rake in enough business to afford the Mercedes parked out front? Hmm something doesn’t seem right here… Please avoid this location, it is entirely worth the extra 10 minute walk up the street to the Subway on Hastings towards Renfrew. I wish there was a way to ensure this location was shut down and this woman was to never have contact with the general public again, though unfortunately I feel that the likeliness of that ever happening is about as likely as receiving good service and a great sandwich from her.

Please AVOID this subway! I have been here a few times as I’ve been passing. Each time there has been a horribly miserable lady serving (Jenn palag) The owner apparently! I have been to many subways and this has to be the WORST I have ever been to.
Jenn Palag is very rude towards customers, snapping and tutting at every request. Most times they only have 2 types of breads available, they always have run out of something– this time was chicken. You have to ask her 2 or 3 times to get information. When I asked her why she had an attitude, she informed me that she was the owner and could do what she wanted! I will never go here again, I will also tell all my friends, family about this location. Go 5 mins down Dundas St and theres another subway location next to the Starbucks– far better experience.
I have complained to Subway head office about this franchise. You can too if you experience similar:

Worse subway I’ve ever been to. I went in 15 min before closing, the owner/​operator (Jenn palag) was giving me attitude. You can see it all in her face, and can hear in the tone of her voice. If your store is still open then it’s open. I don’t care if I come 5 min before closing. Your duty is to serve me. Never coming back here again. If the operator is this bad, can’t imagine what her staffs are like.

I recently moved to the neighbourhood so I’ve been checking around to see what new food places I have access to. After reading the reviews for this Subway I was determined to avoid it, as clearly this was the Devil’s Subway.
A week ago I was on my way to get food elsewhere, but as it was raining I figured I might as well risk it. I got a footlong meatball sub; the bread was fresh (I have had some dry-​ass bread at other Subways), meatballs tasted fresh, and I received an appropriate amount of veggies. The price was what I expected and the service I received was prompt and quite friendly (far friendlier than I’ve come to expect from Subway or equivalent restaurants.) «Clearly, this must be a fluke,» I thought; I had read the other reviews — there’s no way I would leave a 1 star rated Subway satisfied.
I decided to try it again, this time getting a footlong steak and cheese. Again everything was fine — appropriate amounts of meat, veggies, sauces, and once again the bread was really fresh. The same woman was working there as from my earlier visit and once again the service was friendly and fast.
After these two trips I’m not sure what the big hub-​bub is about — maybe I’m just lucky.
Four stars rather than five as, let’s face it, it’s still Subway, which isn’t exactly fine dining or particularly affordable for what it is.

I have to say, I’m amazed that this business is still operational after all the negative complaints I have heard and read. I have been a frequent customer of this Subway for years and have had generally good experiences until this morning… the dreaded franchisee was the only person working when I entered at 7:30 this morning. Being that I was running behind schedule I had opted for «fast» food. This woman decided that my walking in signaled the perfect time to start her food prep for the day. I politely informed her that I was running late and asked if she could please wait to fill the sauce bucket until I had paid. That’s when all hell broke loose. This horrible woman began screaming, ranting, and raving at me. She called me a bitch and a diva and even told me to «fuck off» at one point. She finished by throwing my debit card at me and saying «I’m going to keep this sandwich and lose money so that you can’t eat». When I told her I would be calling her head office she laughed in my face and repeatedly said, «call the prime minister. See if I care. I own this place and I can talk to my customers however I want». Fortunately, a call to head office proved her claims untrue as they promised me swift action. They also mentioned they «know of» this particular person. In short, my obvious recommendation is that no one under any corcumstance visit this Subway and if you do… be prepared to be verbally assaulted…

Unfortunately I have to agree with the others who were commenting on the rude owner. I’ve been going to this Subway for over 10 years, since it was in its old location down by the Husky and McDonalds. And, the weird thing is that the owner used to be really, really nice. She used to chat with me all the time about my job, the weather, etc. Then something happened and she became very unfriendly. I almost wonder if she got robbed or something else really bad happened to her there. The only reason I still go is that it’s sooooooo convenient for me. I’m always relieved if there’s someone else working there, and not her. I can’t recommend this Subway location unless you’re desperate.

This store wins the award with my other fave. establishment, Mr. Lube. Unfair to compare businesses, you say? Read on. (And don’t forget to go back to my Mr. Lube reviews.) Oh, I tried to take the other reviews of Subway with a grain of salt, too, and I even went in wearing my Pollyanna glasses. How bad could it really be, right? Big mistake. Those reviewers have certainly earned my respect!
Don’t even think about ordering a combo here. What’s that? Subway offers combos. I know, I know. I read the signs, too. No sub is less than $ 5.69, the same sub for which I pay approx. $ 4 on the west side. When you try to «add the combo» you are still charged 86 cents a cookie and $ 2.50 + tax per small water. Yes, this is about the same as a larger water you’d purchase at the Macs next door.
When I questioned the rude proprietor, she yelled at me and said, «Do you think I make the prices?» Well, yes, actually; one look at her Mercedes parked just outside tells you that she does. And when you are trying to purchase a combo, she charges you double! (exaggeration but you get the gist.) I wasn’t putting up with that, and I firmly requested that she not yell at me, as if I was reprimanding a belligerent child. I decided to take the high road as yelling back wasn’t going to get me anywhere with this horrid woman.
How odd that in a part of town where not everyone might be raking in the six figure range, that this subway charges more than the one in Dunbar-​Southlands. Incredulous, I told her that I did not want my water and cookies. She accused me of dropping the cookies on the floor, so I opted to pay for those. (Incidentally, they were intact).
This woman is so shady that I emailed head office. Of course, they didn’t respond which was sorta sad. I am considering reporting her to the BBB.
Even the owner of Macs told me that he had to quit going there. (Mind you, I did pay over $ 4. for a bag of cheezies there, too, which I had to purchase out of distress.)
What is it with this subway, and this entire complex, really? The odd thing is that no one else in line would order anything but a sub, and the nice male patrons seemed to cower in the owner’s presence.
Don’t say that I didn’t warn you; if you do decide to pay her a visit, be sure to go armed with your «combo prices» firmly implanted in your mind.

I’m aware that not every day at every business is the same. But if they pretty much make it «policy», then it’s just plain bad. Especially when they throw it back in your face as a customer. And worst of all, I’m pretty sure she was the franchisee/​owner. To echo exactly what the last two reviewers said — there’s hardly any veggies. If you ask for more a certain topping, it’s an additional charge regardless of if you didn’t want other toppings.
Let me try to be fair. I’ve worked at a Subway and I’ve even seen a training video on exactly how much of each veggie is the «standard» based on weight. But who actually has a little food scale to weigh it. Ok fine — you can eyeball it. But if you don’t get ALL the veggies, can’t you get more of another veggie as a substitution? According to this person (owner) — it’s a firm NO. I asked the owner — so you want to make 10 cents off me for more olives, and thereby losing a customer? She said «YES, that’s how I do business.» I told her that’s not a great business plan, and she replied «I don’t care how you do business. This is how I do business.» Well I was still the customer and looking back, I should’ve just walked out because if I don’t want pickles, jalapenos, banana peppers and cucumbers — I can’t have a bit more olives? And this is the owner telling me directly there is no recourse because this is her policy.

Alright, convincing update time.
A new kid we hired offered to buy me a Subway sandwich for lunch, which i agreed to accept IF he travels the ten blocks west to buy it and NOT to this Subway, 60 feet from our business. He seemed confused so i explained to him my story about how they don’t give you a regularly filled sandwich, even if you ask them to do so. He seemed convinced. He returned to the shop some fifteen minutes later with two sandwiches and gave one to me and took his out and looked at it.
«Wow… I asked for everything and it doesn’t look like i got it»
«You!» i accused, «You went to the bastards down the street!»
He smiled and nodded. I opened my sandwich up and we both marvelled at the truly pathetic amount of veggies in my veggie delight.
I kid you not, you will be furious if you have ever eaten at a Subway before and you go here. They are just lucky i didn’t pay for it because i was tempted to go return it, not for a refund but for the satisfaction.