TD Canada Trust

Bidwell, I like you. I’ve been banking with you for over 5 years. I like that I can use my West End Permit parking, or take advantage of your parking spots. Your lines are never very long, usually it’s only a few deep. Your staff are smily. But I never really thought about you until my cheques went missing at a Unilocaler Party (gasp!), I didn’t know what to do. Visions of defaulting automatic payments or worse a fraud attack on my account was keeping me up late. I explained my situation to the info guy and he introduced me to his manager right away. Within 15 minutes most of my auto-​payment woes were gone.
TD Challenges: they don’t issue cheques or put stamps on direct-​debit slips. And there are companies out there that require this. I’ve been told 3 – 5 biz days for my new cheques, but on a recent call it’s been changed to 7 – 10. Not my branch’s fault, but dang, I wouldn’t be in this situation if they just had cheques!
It’s a neighbourhood bank whose staff actually seem to want to work there. I like that.

Before I came to Vancouver, I went into a Wells Fargo branch in Seattle (Wells Fargo has been my family’s bank for decades) to get some of my money changed into Canadian dollars.
Even as a bank member, I got a grumpy attitude, slow service, and I had to fill out two different forms and show my ID just to withdraw $ 140 (CDN) from my own checking account.
Contrast that my experience with at this particular TD branch: I walked in, and even though I was not even a member of the bank, nor even a citizen of their great socialist-​Obamacare-​having IslamoMarxist country, within less than a minute I was able to exchange $ 80 + change in US dollars for $ 80 (CDN). No paperwork, just a small receipt showing the exchange rate (the Canadian dollar is worth more than our own, my fellow Americans!) and some great interaction with the super-​nice teller who asked me about my scarf and discussed my travel plans with me. Quick, painless, pleasant, and convenient (that’s what she said).
And when I went into the same branch several days later to exchange for another $ 40 (CDN), I got the same quick service and great attitude from a different teller.
For shame, Wells Fargo! Thanks, TD!