The Helly Hansen Store

Very very good service.
The store is small and might not have a lot of selections. But say you find something you want to try, the sales person rushes up right away and offer you this exceptional service. Yes they are very talkative as well. Will ask how are you etc. As you if you are warm out there just to start that small talk.
I like coming to this small little H/​H store.

My first and only experience with this store: they do not support their products.
I bought a pair of ski gloves (w alpine glove), with many promises on the product label. However, I tried it first on my ski trip to whistler. My hands were so cold, the water resistibility was not perfect. After one hour, I switched my gloves with my friend’s (north face) to make sure it is just not me. Well the answer was not, the gloves didn’t work for my friend either and my hands were not freezing in the north face gloves.
When I tried to rerun the gloves, with an honest explanation, instead of thanking me and apologizing for inconvenience, they said «oh, this is the first time we hear that». Conclusion: 1) maybe that particular glove I bought was defected or sth, it happened with any brand and any company that one product is slips away and has defects in it. 2) the gloves were not performing for anyone else as well. However, the only way someone can know this, is by trying it. and the store policy is not to take any action after a complaint. Therefore, all the voices were shut and no one else could hear about that. I tried calling 1−800−435−5901 many times, obviously no answer.
So, I’m writing this to document a complaint, to save other people from going through the hassle I went.

For gym wear I love this store. I can look fashionable and comfortable at the gym. Prices are $$$, however, you get what you pay for. I have had the same outfit for about about a year now, multiple washings and has seen some serious active wear and it is still standing strong. My only complaint is more darker colors. I am a goth and even though these make me look like a west ender… I don’t want to be wearing whites and pinks all the time. Customer service has always been friendly.

i’ve been a fan of Helly Hansen wear for a long time. im almost never on 4^th so up until the one opened downtown i was generally stuck with Lululemon. i love Helly Hansen’s long sleeve base layers. i get them both for myself to run in and my husband to work in.
it is a bonus that the staff in the downtown location are all super friendly, knowledgeable and very helpful. i managed to lose a discount card i have for them and they replaced it no questions asked, although it may or may not have been because i was wearing a Helly Hansen ski jacket.

Love Helly Hansen products, excellent quality — they keep you warm!
Visited a couple times during fall 2011 and found staff helpful. I needed a size that wasn’t in the store so they tracked down a jacket elsewhere and had it shipped to their store for me.
Prices are high but you get good quality and service was great!

This is the only factory Helly H store in Vancouver, two other have closed. They carry great ski & winter fashion gear, and a good causal selection. and if your like me its always time for a new ski jacket. great location for 2010 and will have North Face factory store opening across the street this month. Plus they have cool sailing gear.
The staff are super friendly and some are a part of the 2010 volunteer team.