The Skin Lab

New to the world of fillers… I was very very nervous. Luckily, from my very first phone call to ask basic questions right up until I had my appointment… the service was OUTSTANDING! Not only was the price very competitive (better bang for your buck than many other big names in the city), but both the owner of the spa (who was working reception when I came in) and the doctor (Nicole) who worked with me were incredible. They both calmed my fears and constantly checked if I was comfortable and if I wanted more/​less than what I had originally asked for. I’m definitely coming back and highly recommend The Skin Lab to anyone who is looking for a Dr with a gentle hand and ultimate customer service!

Went through a Social shopper coupon, so very glad I didn’t pay full price. 2 stars given only because they were not outright rude, I did get the procedure I paid for, and maybe they are doing their best, but there is a Lot of room for improvement.
I went twice because I had bought the coupons in advance but I would not go back, even if the services were free.
The place is tiny, with plastic walls separating the 2 small rooms. Really basic, cheap everything… I thought the bed was going to fall apart when I laid on it. No where to put my coat, no mirror in the room to fix my self up after. To wash my face they used baby wipes from a plastic bin!
The girl I saw was less then friendly, never asked me my name, never asked me why I was there or my goals/​skin issues I wanted help with, never explained the procedure to me, never gave any signs of actual service. Not a smile on either visit, nothing. She never told me anything about what services they offer, never gave me a reason to want to go back.
But the thing that crossed the line was the fact that she burnt my face and I had a big burn mark on my chin for over a week. I have had similar laser work done before in a proper medical salon, and I know they have to be well trained to avoid problems like this. Not once was I asked if I was doing ok, or was feeling and zings from the machine, even though I know I jumped a few times. If that esthetician is licensed, I would be surprised.
Poor experience all around.

Here on a Groupon? They seem to think a fraction of the price means a fraction of the customer service. I purchased the package with 5 cavo lipo treatments, at the end of my 2^nd treatment I had my remaining 3 appointments booked. Because I am coming from another side of town, I made sure to confirm the dates verbally as well as again on the post-​it note where the technician wrote them down. When I arrived they told me I do not have an appointment. They had my last 2 appointments in the booking system but my appointment for that day seemed to have gone missing. The black haired lady apologized and said it was the computer’s fault and I would have to reschedule. She went on to ask me how much the Groupon was, I couldn’t quite remember, but she knew the amount and quoted it, then she continued on about how much the original price was and what a great deal I was getting. I told her that the point isn’t the price, I do not live close to the area and I planned my day around my appointment and this mistake was through no fault on my end. It’s a half an hour session, it was late afternoon, I think it’s reasonable for them to fit me in and push back the rest of the appointments in the day to make up for their mistake. She said they can’t do it. She said she didn’t want that happen to me, but it was the computer’s fault. I must add that while she was verbally apologizing, her tone and her eye rolling said otherwise.

Finally she was like we can give you an additional session for free and continued on again about what a good deal I was getting, how the Groupon deal was a generous treat coming from their clinic. I just find it very insulting that she thinks I should be very happy that I’m getting something for free when they wasted my time. She says by that time they will have an extra machine so I can do two body parts at once. In order for cavo lip treatments to see an effect, the technician told me you need at least 6 treatments, so why would I want to do 5 treatments on my thighs and the 6^th treatment somewhere else? I said I would like to get my 6^th (free) treatment on the same area and asked her when would be the earliest I can book. She looked very annoyed and told me she has a space for me the day after my 5^th treatment. I said the technician told me that the wait time between treatments should be a week. The lady at the front desk seemed really exasperated and told me «that’s only a SUG-​GES-​TION». She was speaking to me as if I was child. Logically, if the technician suggests a week, it doesn’t seem ok to do an appointment the very next day. I didn’t bring that up with her because at this point, she was being so rude and patronizing, I decided the fewer words I exchanged with her the better. I also looked up cavi lipo treatments on multiple websites afterwards and they all said to schedule treatments a week apart but no closer than 3 days in order to allow the fat to metabolize. The black haired lady told me it’s fine to have back to back appointments and scheduled them in for me. I do not trust this clinic and I do not feel comfortable or safe going back due to their rude treatment and clear incompetence. I explained my situation to Groupon and thankfully they gave me a full refund.
Here are few things I would like to say to The Skin Lab:
1) They seem to think it’s OK to shrug all responsibility on the computer booking system. I completely understand that these types of errors happen all the time, but their complete shoving of blame to the computer is deeply unsatisfying with the whole, «we didn’t want this to happen either, we can’t do anything about it, it’s the computer». They are not operating the system correctly or there is a glitch in the system they have chosen to use, either way, they are responsible. Please take ownership instead of putting all the blame on inanimate objects.
2) When a client’s appointment is messed up, do not try to justify it by telling them what a steep discount they are getting, implying they should simply be happy because of The Skin Lab’s generosity. (The black haired lady went on about what a generous offer I was getting. The last thing I need is to be patronized and made to feel like a charity case when they wasted my time.) I know how Groupons work. The point is, it’s a discounted price/​incentive for consumers to try out new businesses/​products/​services and an opportunity for businesses to showcase their products/​services in hopes that consumers will be willing to return paying full price as well as recommending it to others. With that being said, the customer service made me feel horrible, I will not be returning.
3) The black haired lady at the front desk needs to learn to control her attitude and her eye rolling. She also needs to brush up on her treatment knowledge. Her misinformation made me feel unsafe and lose trust in The Skin Lab. This goes to show that everyone should always, always do their own research.

So i bought a voucher for fractional laser and had my session done with the Skin Girls who are in the same building. They were fantastic– i bought another voucher! They were knowledgable and firm on making sure my skin was ready for the laser. The session went smoothly and i felt relaxed. Definitely recommend !

The most amazing skin care out there! Not only do they make you feel at home they make you feel beautiful Everytime I have gone in for an oxygen facial I have always had compliments on how my skin glows even days after. I also have gone to The Skin Lab for acne scar removal. It was the best experience in laser scar removal that I could have asked for. For being one who is nervous about anything with lasers, they made me feel perfectly calm and comfortable. Even when I didn’t need any more sessions for it I still wanted to keep going back because the girls are so lovely. I will forever be a client, highly reccomend!

I won’t even fess up to all the amazing treatments that I’ve had at the Skin Lab but I will say my Mummy Tummy has come a long way!
Also the micros and oxygen facials have slowed down the aging process and get my skin glowing, especially for special occasions!
Thank you Skin Lab!