Thrifty Rent A Car

very misleading practices to intentionally deceive and over charge the customer. Do yourself a favor and don’t rent with them
I booked and pre-​paid online for a SUV to head to whistler for 4 days at $ 156.65 and was expecting to pay an additional 63.29 at the desk upon pickup.
I was persuaded to add snow tires to my original booking at the pickup desk at $ 25 additional a day or $ 100 for 4 days. 156.65 + 63.29 + $ 100.00 = $ 329.92 was what I was expecting to pay with perhaps something additional for tax on the $ 100 for tires.
My card was billed two separate charges, for a total of $ 398.25 a difference of $ 78.33 that I can’t make any sense of. I called the customer service number to get an explanation and they basically told me I signed a contract and that there was nothing they could do.
I’m attempting to resolve it with there online system with all the original documents as well, I expect nothing
Total B.S. I’m going to try and deny payment through my credit card.
Will never rent with them again and I suggest you don’t either.
* they also told me I could pay with a debt car on return and then wouldn’t let me switch the payment from my credit card on return.

Hidden insurance fees and absolutely clueless customer service! Do yourself a favor and go to hertz next door.

Becareful when you sign the contract, told the agent that i do not want loss damagr wavier and told me to initial it to decline. Big mistake, you initial to agree to buy it. I was in a rush and didnt know it until i returned the car.

worst experience renting anything ever! when renting the car I had thought we went over everything that would be in the cost. I even said to the person at the till that it shouldn’t be to much more that 800 – 900 dollars. he said probably! what he forgot to mention was that insurance was not included in that price (for 400 dollars for 11 days!) and that there was a 30 percent airport tax on top of everything! my total came to 2000 dollars for renting a piece of s@!% car for 10 days! when I called customer service they were rude said they would call back and never did. these jokers should be charged for fraud

I’ve rented over 50 cars in my lifetime and have never had an experience like this. First, you’re waiting in line for an hour to get your car. They gave me a car that basically had marks all over the paperwork showing little scratches, dings, etc. The entire car was marked up, so when you do your walkthrough, it appears that everything has been noted. There is no attendant in the parking lot, so even if you do see something that should be marked, you would have to wait another hour to tell them about it. You just drive out of YVR, no gate attendant or anything.
As if this wasn’t bad enough, when I returned my car, the lady checks me out with no problems. I think I’m done with this whole ordeal. A month later, I get a letter from Thrifty saying I damaged their rare bumper. WTH??? Do you know how many people could’ve driven that car in a month? Tried explaining my case to them and all they want to ask me is «how will you be handling these repair charges.» SCAM SCAM SCAM!