Vanprint

Very unimpressed.
My order was forgotten the first time I contacted them. Back and forth communication was also poor. When I went to pick up my order they were closed, despite their posted hours (and an email the day before) saying they should be open. Won’t be coming here again.

Great service, super helpful. Will come again.

I run 2 small businesses in downtown Vancouver — I walk into Vanprint tell them what I want and they do it for me as fast as they can — the second time I was in there they even offered me a bit of a discount on my next batch of marketing. Print quality is excellent and really cool Canadian dudes.
Good work guys

Matt was extremely helpful and professional. I had to print a mini book for a school project and he was able to answer all my questions, and I’m very happy with the end result; colour is great, cropping is great. I highly recommend this place! They are very busy, so either plan ahead or expect to pay a little extra for a rush job. Either way, it will be worth it.

I needed a poster printed in a hurry for a conference. Called on Monday morning and emailed my PDF and it was ready by Tuesday afternoon. The service was excellent – the guy working there answered all my questions, understood that I was in a panic, and was overall very pleasant to work with. The poster looked great as well. I highly recommend the Davie Street VanPrint!

Awesome service at Vanprint. I walked in in a hurry needing to print a two pager for my health insurance. Needed to pay a dollar but had no cash, the manager on duty was super awesome, he just told me it’s on the house and all i needed to do was write a review. How nice is that? Will def be coming here again for all sorts of printing/​scanning/​etc needs

I had a great experience with VanPrint. Besides printing my material fast and for a better price than the two other places I’ve consulted, Matt (the on-​duty manager) really helped me to guide the people closing the file before printing.
He printed the draft copies I needed to approve the final version and made the finishing cuts pretty carefully. Spot on.

My first visit was great! I was really pleased with their work. After my second visit I decided it was time to write a review. I found the staff to be knowledgeable in their service and able to suggest different paper stock that stayed withing my budget, accommodating (for my design and layout) and flexible. The turnaround time was as stated. Location is great. Would definitely continue to use them!
Also, it’s great that they can do large format printing and are able to mount on stretchers. Something that I’d like to take advantage of in the future for some of my artwork and photographs.
Thanks guys!

The first time I used Vanprints on Davie, I was short on time and had a few sizing issues. The staff was extremely helpful and were able to fix my issues in a very short period of time. The Second time I went, I had an even bigger project and an even shorter amount of time. Amazingly enough the staff came through yet again. With flawless results. I was thrilled with the results. I will always use this location.

I’ve had consistently mediocre-​to-​poor service from VanPrint on Denman. I waited a year before going back again, in case the new shop manager was an improvement, but it seems the company overall isn’t delivering good quality.
When I asked about how much time my job would take, I received an explanation for why it would be slow. When I noted that my postcards were not cut to the size they were designed for — a standard size listed on the website, I heard an explanation for why they had been done poorly. There was no offer to redo or refund the project until I asked for it, and then I was told I had already been charged a lower amount than the job was worth.
I would be incredibly happy to pay the full value of the work I requested in order to have it done well. Isn’t that what we expect when we enter into a business transaction?
I would also be very happy to have a good printer available in the west end. Anybody want to move in?

I’ve been into Vanprint twice for the same purpose, but with different outcomes. My need is 50 double-​sided copies on green card stock.
Visit #1: I went in around 11:45, expecting that there might be a lunch rush as people are stopping here and there. However, there was only one other customer, and I was helped immediately. In and out in 3 minutes. Nice!
Visit #2: I went in around 3:30 expecting it to be pretty quiet and fast. Two people working– one of whom was on the phone the entire time. I don’t think it was a customer on the phone, could have been a co-​worker, but seems like it was a personal call. I got in line behind three people. The staff member who was actually working, was not much of a multi-​tasker. He helped each customer in full, before moving to the next in line. So when one person had 300 copies going, he dillydallied over the machine as it went. He was working hard– but I was just impatient, and think it would have been nice to be acknowledged.