Vanprint Burrard

I have had business cards printed, reproduction photos printed, RSVP cards printed, and custom calendars printed. All of these full-​colour print jobs were completed by different local printing houses, and neither the quality nor the price differed a great deal. So what can one ubiquitous print shop do to distinguish themselves from the next ubiquitous print shop? They can demonstrate good customer service and show that they appreciate the business that they are receiving. Vanprint must have independently wealthy owners because their staff members sure don’t seem to care whether they make any money or not. I went to their Burrard location three weeks ago to have 100 Christmas postcards printed (YES it is October and YES I am that keen) and the nonchalant salesman said they would be ready by the end of the week. I didn’t hear from him at the end of the week, and what’s worse is that the same dude didn’t recognise me *or* my order when I dropped by the following Wednesday.
When I finally went to go pick-​up my order — which did turn out really well — two weeks after the fact, there was a different salesperson working who had no clue what I was talking about. I spotted my order behind him and asked how much it was. I was not given a receipt when I placed my order, and the newb couldn’t find any record of what I owed him:
«Does $ 40 sound right?» he asked.
«If it will end my experience working with Vanprint!» I thought.
Sorry Vanprint, but you can’t afford to have sub-​par customer service (and printing service, for that matter) near Burrard and Broadway, with Copies Plus and Kinkos nearby.