Wind Mobile

I’ve had nothing but bad service from this company.
In store, they look miserable and are usually playing on their phones instead of helping you.
I signed up for the Iphone 5s plan and within two days my phone would not charge, I took it back and they gave me another, walked out the store and the home button didn’t work. I rang up to complain, which was pointless. They said a manager would call me within 3 hours, but never did so I decided to end it with WIND and it had only been 5 days.
To my surprise, I received a bill for $ 30 that they automatically took off my credit card. Again, I rang up customer service who told me they wouldn’t reverse it and told me a manager would call me within 3 hours…
I’ve never had such a bad experience with any company before in my life. AVOID THIS PROVIDER.

loosing service at home all the time and that is in the middle of down town Vancouver. No reception in Stanley Park?! The park in Vancouver down town in case they don’t know it! Travelling in lower mainland, even around Vancouver area? You might as well leave your cell phone at home as it becomes totally useless. People are telling me that I am really difficult to get hold of as my phone is always going straight to my vm.

If someone had told me how bad this service was, I would not have believed it. From my office at Cambie and Broadway, and at home in Chinatown, I have no coverage. I pay them $ 40/​month to carry around a wi-​fi device. What they provide me is almost imperceptible. I basically can’t place calls or receive data.
Anyone who rates more than 2 stars is clearly not a real customer.

I’ve got a love hate relationship with the company in general, but for this particular store, I’m glad I ran into Gustavo, who was really helpful but also not pleased with their ‘new’ policy.
Went in here to top up for US roaming calling for my mom, and apparently, if you buy anything less than $ 10, it expires in 24 hours!
And if you buy between $ 10 to $ 19.99, then you only have 30 days to use it all up before it’s gonzo… then you have to buy again.
Look, I get customer repeat business but this isn’t the way of doing it!
Anyways, I think it’s a new policy but will drop by our usual Oakridge Wind kiosk and drill the sales guy who sold this to us… sigh.
small store, located beside Fresh Slice.
No Amex here.

After 5 phone calls to wind mobile I am at my wits end. I recently became a wind customer based on them advertising free text talk and data. Yes it is free but after my last bill I realized that if I drive 15 mins away from my home in North Vancouver I start getting charged wind away because there service is so poor. I just got off the phone with the 5^th rude customer service rep after a long discussion regarding August 15the to August 26^th service. They are telling me I was wondering away for that entire time? I haven’t left north Vancouver? They are non negotiable and won’t admit there service doesn’t work properly? Also 2 weeks ago my service was down for 16 hours and I lost a very good job worth $ 8700 dollars again when I called they told me they were doing Maintenance? When I ask why I was not pre warn they couldn’t tell me? Then I asked what they were going to do for me they said they could offer me a $ 10 credit. Thanks wind o by the way I looked them up on the BBB and they have 560 complaints and a D rating. Where telia and Roger have half the complaints and have a A+ rating.

If I could add a zero I would ! My brother who lives in Canada has NONSTOP issues that I have to deal with for him. Company is a 10^th rate joke

CASH ONLY FOR TOP UPS!
Come with cash in hand if you’re an existing customer looking to pay for your monthly plans.
The staff at this WIND distributor outlet don’t seem dependable or well trained, make a ton of mistakes, and at times outright dismissive.
I feel like the owner hired his friends’ kids as a favour.
When I got my phone and plan set up they messed up the order twice, which I only noticed the second time after being charged. This was corrected — which is great, but that was WIND Mobile’s customer service over the phone making these changes, and only after the on site staff told me I should be happy because I got the more expensive plan which has better coverage… Although I didn’t know I had it so didn’t use long distance or internet… And had been paying for it… and had asked to pay two months coverage in advance to avoid having to come in frequently… and the money I put towards my plan wasn’t enough for two months of the higher cost plan.
Besides that, I was sold a defective phone, and when I returned and tried to communicate this to staff, I was told I was using it wrong… And I needed to buy a new headset… Which they don’t carry since my phone was discontinued, is what I was told… Although other distributors still carry them and I could find them across the street at London Drugs…
Why did I come here again?
Oh, right! My data text function isn’t working!
«You’re downloading too big of pictures.»
Really?
…No… Not really, I have a defective phone. At least they were kind enough to print off a receipt for me to take to an actual WIND corporate store for repairs after they informed me that it wasn’t something I was doing wrong that made the phone not function.

WIND. Definitely a breath of fresh air. Finally.
After 10+ years in a loveless relationship with Bell, I took a leap and walked into this (spacious) WIND location.
How’s this for simple /​darn awesome. $ 40 Unlimited (Holiday Miracle Plan, Limited Time Only). Here’s what I got:
–Unlimited Canada/​US calling
–Unlimited SMS/​MMS Canada/​US
–Unlimited Global SMS
–Unlimited DATA (Tethering too!)
–Caller ID, Voicemail, etc
–No contract
The catch? None. «Mark I don’t trust you or WIND, it’s just too good to be true. I’ll just stick with the Big 3». Sure if you must must have that iPhone, WIND ‘aint for you. Otherwise, it’s a no brainer. I was previously spending $ 100+ with Bell with no data. I’ll be saving an easy $ 700+ /​year.
Ask for Brian when you come here. He’s awesome. All my visits to Bell stores left with me fuming. I left WIND smiling.
Just do it. Breathe WIND.