Lowe’s

One of the worst customer service I’ve ever experienced. This is terrible. First of all, I am the customer and the workers’ existence is to provide service for my needs. Their facial expression displays exhaustion and frustration as if they are saying, «I don’t want to help you because I’m tired, I don’t want to work» I dont understand, i know it is dark outside and they want to go home, but this is their job, and they should be aware of the time period they work at. I entered the store to buy a christmas tree, there is only one stock, so i go in the store to ask one of the workers whether we should bring the tree in and pay or we pay and then we bring the tree to the car, but no one seems to know what they are doing, the atmosphere is very negative and very unpleasant, everyone is frowning looking very close-​minded and they are very unapproachable, looking at me like a clingy, annoying girlfriend. Then they tell me to wait outside for a worker to come out and help. I wait for the longest with my best patience, holding my tempers, and no one comes out. I am very disappointed and very enraged. I dont think i will ever come back to this store.

I have to agree with the chorus regarding the customer service at this particular Lowes. I have received FANASTIC service at the Lowes on Highway 7 (near the 400), but this store is downright awful.
2 days ago I visited this store looking for cement board as I was in the midst of a bathroom shower stall renovation. They sold a particular brand called Hardiboard that I was interested in. When I read the brochure, it stated that you must affix it to the studs using corrosion resistant, self driving screws… so off to that section of the store I went. Could not find them. There was a female associate helping another customer so I waited until they were done. I then approached her and she looked me in the face and I asked her my question, she turned and then walked away. I said «Oh, do you want me to follow you?» No response again… so I shouted out «Excuse MIss… Hello…Miss?». I was totally ignored. So… off I went looking for someone to help me. No staff could be found.
I then wandered to the tool section as the instructions for the board said had to be scored, not cut, so I needed a decent exacta blade to do the job. They only had one of the brand I wanted and it had been opened, blade taken out, taped back up (using packing tape), then put back on the shelf for sale. Seriously? The store was trying to sell a product that someone tampered with and they were trying to sell it as new?
Needless to say, I headed for the door vowing never to return to this particular Lowes

one of the worst buying experiences of recent memory.
took me around 2 hours to purchase a grill. The salesperson took around an hour to find the item i was looking for at the back and when it finally came out, it was the wrong one. Turns out the one I wanted already came assembled so I said I would make the purchase only if it fits in the car. He checked the car, said it would fit, and that he would help me put it in. The 2 side tables had to be collapsed also which he said would be easy.
As soon as I paid, he just disappeared. I asked for some assistance from some lady and she said I shouldn’t buy a grill if just brought a car with me. (not only unhelpful, but dissed my ride). I asked for the manager which should have been 2 min wait but was actually 15 mins.
The manager informs me that people on the floor (salespeople) do not really assist on any loading and unloading tasks and their loading people generally wouldn’t do it either because of some risks to damage to the item or the car. In the end, he finally got some people to disassemble parts of the grill and I fit it in myself.
To summarize:
— The salespeople i met with didn’t really give a crap about me. They just wanted to make a sale, and would say anything to close the deal.
— a lot of the crew are either not trained well, are in training, or are just plain incompetent.
— this is the last time i’m buying anything from lowes.

Meh, I find a lot of the brands they carry are ones I’ve never heard of, and I can’t say whether or not they’re a quality product or not.
At least you can press a button to get assistance, I’m sure they are under staffed like any other hardware store. I even over heard a conversation in which they were listing the areas no one was working at the time I was there.
I’m fortunate that I almost never require help in these stores, because if my line of work, or my trips would take even longer than they already do.