Tessa(the owner) is extremely unprofessional and seems to have forgotten that any business is built upon respectful treatment of customers. When a private lesson spot was given away without warning to another student because«our daughter was a lower priority», Tessa added salt to injury by treating us to a very rude, condescending and disrespectful rant in front of other parents. We were shocked at her uncaring, rude and elitist attitude. After that, we will take our business where we are appreciated and respected. At Tessa Tennis, you will get none of that respect as a customer, unless you happen to be her«priority». This is no reflection of her staff, many of whom are great and there are instructors like Arthur who are truly wonderful and made a big difference. The problem is they are working for the wrong«boss». Shame!
Venice C.
Rating des Ortes: 5 Regional Municipality of York, Canada
Great Staff, Great Facility, & they have the results to prove it. Best players in Canada play here. They also have a new mini tennis program starting for children which is very unique and effective, my son had an unforgettable experience, and I can see the difference