The BBQ Guys

SERVICE
I am absolutely furious with the lack of transparency and dishonesty from this company. We gave a relative a used Weber BBQ we no longer needed. It only needed one part replaced (snap on part really) that seems to cost $ 25 – 40 online. I was fully supportive of them going to The BBQ guys since a neighbor had raved about this company —- until they came back with the bill after the service has been done…
The original BBQ only costs about $ 189 – 275 depending on add-​ons, but The BBQ guys somehow pitched their unnecessary «restoration» services that came to a whopping $ 250+ change. I have no idea how a company that sells these and knows the price of these could, in good conscience, not tell the customer that they could get a brand new BBQ that is the same model for around the same price as the restoration fee. I feel like they took advantage of trusting people.
BTW — this does not even include the cost of the part that they actually needed which was the original reason they went to them. Hmph! So they will still need to source that on their own. Unbelievable! If they are experts, shouldn’t they have recognized that a part needed replacement and made that recommendation?
Their restoration just involved removing the gunk that builds up (that has already basically been scraped off before they did their work) for one of the smallest models of BBQ’s that Weber’s makes.
They also managed to scrape/​damage the top enamel in two places (½″ each), so we are worried that it will rust there.
DELIVERY and ON SITE
I’ve seen their crew and truck several times in my Toronto neighbourhood delivering BBQ’s, so they apparently will come to you for some services.