Bath, Bed & Beyond

My experience has been beyond! I went to the store and requested blackout curtains. I did buy some but since they were custom I had to pay shipping and get them mailed to my house I am told. Fine, but when I got them they were not blackout at all. Totally wrong information. But hey no worries I am out shipping ($ 15) but whatever so I do exactly what the return shipping tells me to a T. At least the return shipping is free. I did not get any credit after three weeks so I called and they say they cannot help me as I was suppose to UPS it. I am like what??? So I followed up and called them back and informed them they use Canada post is says it on there sit so then they were like well you need a tracking number from the post office. Oh the place you don’t use now I need something from them. They gave me nothing as it was free shipping and all done so just took the parcel. I had all the info labels that I was suppose to hang on to from BB and B. That was useless even thought the directions made it sound that this was important to find your parcel. What a headache. Taylor says on the phone that he hopes I continue to shop at BBB, I am out $ 100 and I did nothing wrong. All due to miss info from your CS plus the run around which we all know how fun that is. What do you think?
Holly