Greyhound Bus Lines

If I could give it no stars I would. We were travelling from Victoria to Mill bay, they only have one bus. This is so unhelpful. One bus that leaves at 7:45pm and we were there at 5pm. They need more frequent buses firstly. And even just to find out a bus time was exhausting! No one in the office, no one around the office, the bus station was empty! We had to go out to find a bus driver who was having a smoke, and he looked pretty bothered when we asked for help. After this we purchases tickets, we also had 3 suitcases with two of us which the lady at the desk could clearly see. They told us to arrive 15 minutes before the 7:45pm.
So we went for a walk and came back at exactly 7:30pm with no bus in sight, then being told the bus is running late. By this time we had already booked a taxi for the time of arrival. So we rung to taxi telling them we will had to change the time to bit later and we will call them when we know. After the bus finally arriving 15 minutes late the bus driver takes his sweet old time checking the bus, standing on there for a bit doing nothing, then he finally gets off and starts doing luggage.
We had our luggage towards the front but we could see tags on every other bag to where they were going. We walked over to the bus driver and told him we don’t have tags and didn’t know about them but we are going to Mill Bay, he gave us a smart comment and said «well how else am I meant to know where your going» then he noticed we had 3 bags and started telling us we have to pay for the extra bag, we tried to explain that the service lady knew we had 3 bags but did nothing. He was not happy.
Then finally getting on the bus, the driver literally takes about 10 minutes getting on the bus after standing outside talking to a mate. Then once on he finally leaves the station.
I drive this route all the time so I know the way. The bus supposedly takes a direct route from Victoria to Mill Bay no stops in between. The bus driver decides to go the longest possible way by going off and on the highway and though lights as much as he can. And there was no need to. Finally getting there late for my taxi, it was a relief to get off.
I would never drive with greyhound

Traveling with Greyhound Bus Lines has never been a pleasure, but never before have I felt the need to post a review about just how much of a displeasure my experience was.
Using Greyhound throughout mainland B.C. was tiresome, the staff were snappy, the services below par with that of many third world countries. And so it was with much apprehension we began the last leg of the trip.
Arriving at the counter we waited for the lady to be willing to speak through the glass divider and it quickly became apparent it would be a unpleasant conversation. It has been a long time since being treated as rudely as we were here in any business. She compounded the process of picking up tickets from a 30 second procedure in to a 5 minute process which I wish for no one to go through. After being shouted at through the divider I am pleased to be done with Greyhound for the foreseeable future.

The woman at the ticket counter was the most retched customer service employee I have had the displeasure to come across in a long time.
Incredibly rude, she made me feel like collecting my ticket was the biggest imposition on her life.
If this bus hadn’t have been the only possible way to get to my destination I would have walked out the door right then.
If you can avoid having anything to do with the office, do so.